Fundamentals Audit - OPS

Yearly Audit

Private tastings per month

YTD overall silent shop score

YTD table service silent shop score

YTD host silent shop score

Late night sales

Use of sales metrics (cheque average, high conversion sales, covers)

Execution and condition of provided marketing materials (menus, bill folds, signage etc)

Social media program (at least 3 post a day, appropriate content)

PACE

20/70/10 done quarterly (with follow-up action)

Star reviews up to date

Schedule traffic light

Manager devos scheduled weekly

Manager 90 day plans up to date

Shiftleader meeting rhythms in place (bi-weekly)

Pipeline quality (full grid + 30% buffer of hippos)

Mentorship (all senior leaders in the program)

GMO<br>- 2hrs<br>- prior to all BP's first shift

Food<br>- Done within 2 weeks of hire

Liquids Orientation<br>- all BP's within 2 weeks<br>

Host Orientation<br>- 2 hrs show me<br>- 15 min philosophy

Expo Orientation<br>- 2.5hrs show me<br>- 30min philosophy

POS<br>- servers fully trained on POS prior to shadow shifts

Server Orientation<br>- 1hr philosophy<br>- 2hr show me<br>- 3hr role play

Wine Orientation

Verbal food

Quarterly service seminars completed

Bar operations<br>- prep charts<br>- pars<br>- inventory levels<br>- order guide

Opening & crossover routines

Pre-shifts (informative and fun)

Observed average food bill time (compared to standard)

Observed average drink time

Food delivery

Dress code

Hellos & goodbyes

Front door execution (service, wait-list management, etc)

Lounge execution

Section size/covers per server

Manager floor execution (manager zones)

Overall shift execution

Log outs