Information
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Document No.
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Conducted on
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Personnel
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GDC Engineer
- David Meyrick
- Graham Pearce
- Mike Shelbourne
- Peter Murphy
- Steve Aberdour
- Stuart Wilson
- Will Jackson
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Call Handler Reference
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Client / Site
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Postcode
Customer/ Installer Details
Home/ Business Address
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Customer Address
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Telephone
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Mobile
Installer Details (if known)
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Company Name
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Contact Name
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Telephone
Model Details
Product Information
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Model Name/ Number
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Product Photo
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Serial Number
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Date Code
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Series Letter
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Installation Date
Fault/ Resolution
Fault Details
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Reported Fault
- No Heat
- Not Enough Heat
- Too Much Heat/ Overheating
- Noisy
- High Running Costs
- Cold Air Blowing
- Hot Surface/ Control
- Tripping
- Gas: Ignition
- Gas: Lighting
- Gas: Holding
- Gas: Cutting Out
- Won't Turn On
- Won't Turn Off
- No Power
- No Gas
- Difficult to Control
- Controls Not Working
- Smelling
- Damaged (Cosmetic)
- Damaged (Functional)
- Excessive Sooting
- Damage to Property
- Low Pressure Fault
- High Pressure Fault
- No Heating/ Not Reaching Temp
- No DHW/ Not Reaching Temp
- Software Fault
- Controller Fault
- User Error
- Incorrect Installation
- Service Required
- No Fault Found
- [Other]
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If [Other] Above Please Enter Reported Fault
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Reported Fault Photo
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Actual Fault
- No Heat
- Not Enough Heat
- Too Much Heat/ Overheating
- Noisy
- High Running Costs
- Cold Air Blowing
- Hot Surface/ Control
- Tripping
- Gas: Ignition
- Gas: Lighting
- Gas: Holding
- Gas: Cutting Out
- Won't Turn On
- Won't Turn Off
- No Power
- No Gas
- Difficult to Control
- Controls Not Working
- Smelling
- Damaged (Cosmetic)
- Damaged (Functional)
- Excessive Sooting
- Damage to Property
- Low Pressure Fault
- High Pressure Fault
- No Heating/ Not Reaching Temp
- No DHW/ Not Reaching Temp
- Software Fault
- Controller Fault
- User Error
- Incorrect Installation
- Service Required
- No Fault Found
- [Other]
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If [Other] Above Please Enter Actual Fault
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Actual Fault Photo
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Component Issue
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Component Photo
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Additional Component Information
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Action Taken
- Faulty Installation
- Fit Approved Kit/ Software
- New Installation
- Parts Not Available
- Rectified Adjustment Only
- Rectified No Fault Found
- Rectified Replaced Parts
- Rectified Replaced Product
- Rectified User Error Advised
- Regassed
- Test Failed
- Test Passed
- Wrong Part Sent
- [Other]
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If [Other] Above
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Action Photo
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Additional Action Information
Resolution Details
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Repair Complete
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Insufficient GDC Customer Care Checks?
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Details of Customer Care Insufficient Checks
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Readings Taken
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Parts Used?
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Parts Used
Further/ Follow Up Action
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Further/ Follow Up Action
Photos
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Photos
Sign Off
Signatures Sign Off
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Attending Engineer Signature
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Customer Signature
GDC Engineer Use ONLY
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Time Taken
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Travel Time
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Mileage
