• Document No.

  • Conducted on

  • Personnel

  • GDC Engineer

  • Call Handler Reference

  • Client / Site

  • Postcode

Customer/ Installer Details

Home/ Business Address

  • Customer Address
  • Telephone

  • Mobile

Installer Details (if known)

  • Company Name

  • Contact Name

  • Telephone

Model Details

Product Information

  • Model Name/ Number

  • Product Photo

  • Serial Number

  • Date Code

  • Series Letter

  • Installation Date

Fault/ Resolution

Fault Details

  • Reported Fault

  • If [Other] Above Please Enter Reported Fault

  • Reported Fault Photo

  • Actual Fault

  • If [Other] Above Please Enter Actual Fault

  • Actual Fault Photo

  • Component Issue

  • Component Photo

  • Additional Component Information

  • Action Taken

  • If [Other] Above

  • Action Photo

  • Additional Action Information

Resolution Details

  • Repair Complete

  • Insufficient GDC Customer Care Checks?

  • Details of Customer Care Insufficient Checks

  • Readings Taken

  • Parts Used?

  • Parts Used

Further/ Follow Up Action

  • Further/ Follow Up Action


  • Photos

Sign Off

Signatures Sign Off

  • Attending Engineer Signature

  • Customer Signature

GDC Engineer Use ONLY

  • Time Taken

  • Travel Time

  • Mileage

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