General Manager Property Walk

• Property Name

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• General Manager

Main entrance

• well-organized, free of clutter, good working environment

  Yes

  No

  N/A

• clean sidewalks, walls, ceilings, doors, vents

  Yes

  No

  N/A

• Proper staffing with professional appearance, name tag, friendly

  Yes

  No

  N/A

• Proper levels of music and lighting for time of day

  Yes

  No

  N/A

Lobby

• well-organized, free of clutter, good working environment

  Yes

  No

  N/A

• clean floors, walls, ceilings, doors, vents

  Yes

  No

  N/A

• Scent machine working

  Yes

  No

  N/A

• TV on AC video unless guest is watching

  Yes

  No

  N/A

• Proper staffing with professional appearance, name tag, friendly

  Yes

  No

  N/A

• Proper levels of music and lighting for time of day

  Yes

  No

  N/A

AC Library

• high state of cleanliness

  Yes

  No

  N/A

• floors, ceilings, walls, doors, vents; clean and in good condition

  Yes

  No

  N/A

• Complimentary WiFi

  Yes

  No

  N/A

• Newspapers,magazines

  Yes

  No

  N/A

• Computers available for guest?

  Yes

  No

  N/A

• Printer stocked and ready for guest use

  Yes

  No

  N/A

• tabletops – Shelves clean and in good condition

  Yes

  No

  N/A

FRONT DESK

• well organized, free of clutter

  Yes

  No

  N/A

• proper staffing, uniforms, name tags

  Yes

  No

  N/A

• courtesy call program in place and working

  Yes

  No

  N/A

• information pass along book/log in place and up to date

  Yes

  No

  N/A

• emergency plan of action printed and available

  Yes

  No

  N/A

• proper marketing materials

  Yes

  No

  N/A

• Fire Panel clear and Green?

  Yes

  No

  N/A

• Emergency keys in red box?

  Yes

  No

  N/A

• Cash drawer accurate and secure?

  Yes

  No

  N/A

• Forgot something supplies available

  Yes

  No

  N/A

• iPads in use

  Yes

  No

  N/A

• Other

Back Office

• high state of cleanliness

  Yes

  No

  N/A

• floors, ceilings, walls, doors, vents; clean and in good condition

  Yes

  No

  N/A

• Key control in place

  Yes

  No

  N/A

• Bulletin board updated with GSS, team member of Month etc

  Yes

  No

  N/A

• Emergency binder and phone log current and available

  Yes

  No

  N/A

• Other

AC Store

• high state of cleanliness

  Yes

  No

  N/A

• floors, ceilings, walls, doors, vents; clean and in good condition

  Yes

  No

  N/A

• All products forward facing, neat and orderly

  Yes

  No

  N/A

• proper food/displays

  Yes

  No

  N/A

• tabletops – Shelves, condiment containers; clean and in good condition

  Yes

  No

  N/A

• Proper expiration dates?

  Yes

  No

  N/A

Media Salon

• high state of cleanliness

  Yes

  No

  N/A

• floors, ceilings, walls, doors, vents; clean and in good condition

  Yes

  No

  N/A

• All chairs forward facing, neat and orderly

  Yes

  No

  N/A

• All technology functioning

  Yes

  No

  N/A

• tabletops – Shelves, dry erase boards; clean and in good condition

  Yes

  No

  N/A

• Windows and drapery clean

  Yes

  No

  N/A

– AC kitchen (breakfast)

• high state of cleanliness

  Yes

  No

  N/A

• floors, ceilings, walls, doors, vents; clean and in good condition

  Yes

  No

  N/A

• Coffee and juice station

  Yes

  No

  N/A

• Berkel slicer in use, clean, good condition?

  Yes

  No

  N/A

• proper food/displays with signage?

  Yes

  No

  N/A

• tabletops – China, glass, silver, linen, condiment containers; clean and in good condition

  Yes

  No

  N/A

• proper staffing – uniforms, name tags

  Yes

  No

  N/A

• hostess stand – clean, organized and free of clutter

  Yes

  No

  N/A

• 2 high chairs available

  Yes

  No

  N/A

LOUNGE

• high state of cleanliness

  Yes

  No

  N/A

• floors, ceilings, walls, doors, vents; clean and in good condition

  Yes

  No

  N/A

• server area – clean and well organized

  Yes

  No

  N/A

• tabletops – China, glass, silver, linen, condiment containers; clean and in good condition

  Yes

  No

  N/A

• proper merchandising/marketing materials

  Yes

  No

  N/A

• menus – clean and in good condition

  Yes

  No

  N/A

• TV's on appropriate channel

  Yes

  No

  N/A

• proper staffing – uniforms and name tags

  Yes

  No

  N/A

• Backbar clean – no odor, clean and organized

  Yes

  No

  N/A

• liquor storage – secure, well organized and free of clutter

  Yes

  No

  N/A

• Other

PUBLIC RESTROOMS

• high state of cleanliness – fresh, free of graffiti

  Yes

  No

  N/A

• entrance doors

  Yes

  No

  N/A

• walls/mirrors

  Yes

  No

  N/A

• ceiling/lighting/light fixtures

  Yes

  No

  N/A

• floor

  Yes

  No

  N/A

• vanity/sink/fixtures

  Yes

  No

  N/A

• toilets/urinals clean and good condition

  Yes

  No

  N/A

• privacy partitions clean and good condition

  Yes

  No

  N/A

• soap, z fold towels, toilet tissue, wastebaskets, paper supplies

  Yes

  No

  N/A

KITCHEN

• high state of cleanliness

  Yes

  No

  N/A

• floors, ceilings, walls, doors, vents; clean and in good condition

  Yes

  No

  N/A

• dishwashing area – clean and well organized

  Yes

  No

  N/A

• walk-ins – clean, well organized

  Yes

  No

  N/A

• reach-ins clean, well organized

  Yes

  No

  N/A

• food storeroom – well organized and free of clutter

  Yes

  No

  N/A

• serve – safe in place and documented

  Yes

  No

  N/A

• MSDS,eye wash station, first aid kit

  Yes

  No

  N/A

• Equipment clean and working

  Yes

  No

  N/A

• proper staffing – uniforms, name tags

  Yes

  No

  N/A

Employee entrance

• well-organized, free of clutter, good working environment

  Yes

  No

  N/A

• clean floors, walls, ceilings, doors, vents

  Yes

  No

  N/A

• Doors secure

  Yes

  No

  N/A

• Service elevator landing clean and clutter free

  Yes

  No

  N/A

Executive OFFICES

• well-organized, free of clutter, good working environment

  Yes

  No

  N/A

• clean floors, walls, ceilings, doors, vents

  Yes

  No

  N/A

• professional appearance

  Yes

  No

  N/A

• Wifi working

  Yes

  No

  N/A

Basement hallways

• clean, well-maintained, free of clutter

  Yes

  No

  N/A

• no items stored within electrical panel clearance guidelines

  Yes

  No

  N/A

• Stairwells clean, safe and properly lighted

  Yes

  No

  N/A

STOREROOMS

• clean, well-maintained, free of clutter

  Yes

  No

  N/A

• Has inventory posted on door?

  Yes

  No

  N/A

• no items stored within electrical panel clearance guidelines

  Yes

  No

  N/A

• Other

LAUNDRY

• clean, organized, free of clutter, well-maintained

  Yes

  No

  N/A

• properly staffed – uniforms, name tags

  Yes

  No

  N/A

• proper linen handling

  Yes

  No

  N/A

• inventory completed showing appropriate par level

  Yes

  No

  N/A

• lint traps clean and logged

  Yes

  No

  N/A

• No linen or supplies on floor

  Yes

  No

  N/A

• MSDS, eyewash station, first aid kit

  Yes

  No

  N/A

• Emergency poster in place?

  Yes

  No

  N/A

• Other

HOUSEKEEPING

• clean and free of clutter

  Yes

  No

  N/A

• properly staffed – uniforms, name tags

  Yes

  No

  N/A

• organized supply storage – secure

  Yes

  No

  N/A

• room attendant carts – organized, well-maintained

  Yes

  No

  N/A

• room attendant keys controlled

  Yes

  No

  N/A

• Radios working, controlled and using earpieces

  Yes

  No

  N/A

• executive housekeeper's office – organized, free of clutter

  Yes

  No

  N/A

• lost and found – organized, secure, logbook

  Yes

  No

  N/A

MAINTENANCE SHOP

• clean and clutter free

  Yes

  No

  N/A

• proper storage of flammables

  Yes

  No

  N/A

• keys – proper security

  Yes

  No

  N/A

• proper staffing – uniforms, name tags

  Yes

  No

  N/A

• Radios working, controlled and using earpiece

  Yes

  No

  N/A

• MSDS, eye wash station, first aid kit

  Yes

  No

  N/A

• Emergency poster

  Yes

  No

  N/A

• chief engineer's office – organized, free of clutter, professional appearance

  Yes

  No

  N/A

ASSOCIATE AREAS

• associate break room

  Yes

  No

  N/A

• Bulletin board updated with GSS, Team member of the month etc

  Yes

  No

  N/A

• MSDS book, eye wash station, first aid kit

  Yes

  No

  N/A

• All area clean including refrigerator?

  Yes

  No

  N/A

• associate restrooms clean properly stocked

  Yes

  No

  N/A

• lockers

  Yes

  No

  N/A

8th floor - CORRIDORS/ELEVATORS AND STAIRWELLS

• overall cleanliness

  Yes

  No

  N/A

• Floors, walls, ceilings, vents, doors, fixtures; clean and well maintained

  Yes

  No

  N/A

• proper lighting

  Yes

  No

  N/A

• elevator cars – clean, well-maintained, proper ventilation

  Yes

  No

  N/A

• Service elevator landings

  Yes

  No

  N/A

• Laundry chutes secured

  Yes

  No

  N/A

• Hydration station – good condition, clean and in working order

  Yes

  No

  N/A

• storage closets clean and orderly?

  Yes

  No

  N/A

• Stairwells clean and well lit

  Yes

  No

  N/A

• exit signs,fire extinguisher, signage all in good condition and clean?

  Yes

  No

  N/A

• Door to roof secure?

  Yes

  No

  N/A

7th Floor CORRIDORS/ELEVATORS AND STAIRWELLS

• overall cleanliness

  Yes

  No

  N/A

• Floors, walls, ceilings, vents, doors, fixtures; clean and well maintained

  Yes

  No

  N/A

• proper lighting

  Yes

  No

  N/A

• elevator cars – clean, well-maintained, proper ventilation

  Yes

  No

  N/A

• Service elevator landings

  Yes

  No

  N/A

• Laundry chutes secured

  Yes

  No

  N/A

• Hydration station – good condition, clean and in working order

  Yes

  No

  N/A

• storage closets clean and orderly?

  Yes

  No

  N/A

• Stairwells clean and well lit

  Yes

  No

  N/A

• exit signs,fire extinguisher, signage all in good condition and clean?

  Yes

  No

  N/A

6 th floor CORRIDORS/ELEVATORS AND STAIRWELLS

• overall cleanliness

  Yes

  No

  N/A

• Floors, walls, ceilings, vents, doors, fixtures; clean and well maintained

  Yes

  No

  N/A

• proper lighting

  Yes

  No

  N/A

• elevator cars – clean, well-maintained, proper ventilation

  Yes

  No

  N/A

• Service elevator landings

  Yes

  No

  N/A

• Laundry chutes secured

  Yes

  No

  N/A

• Hydration station – good condition, clean and in working order

  Yes

  No

  N/A

• storage closets clean and orderly?

  Yes

  No

  N/A

• Stairwells clean and well lit

  Yes

  No

  N/A

• exit signs,fire extinguisher, signage all in good condition and clean?

  Yes

  No

  N/A

6th floor Terrace

• clean and well-maintained

  Yes

  No

  N/A

• decking /walls/ceiling

  Yes

  No

  N/A

• furniture

  Yes

  No

  N/A

• telephone/safety equipment

  Yes

  No

  N/A

• Lights

  0

  1

  2

  3

  N/A

• Trashcan, smokers post

  Yes

  No

  N/A

• Restroom clean and maintained

  Yes

  No

  N/A

5th CORRIDORS/ELEVATORS AND STAIRWELLS

• overall cleanliness

  Yes

  No

  N/A

• Floors, walls, ceilings, vents, doors, fixtures; clean and well maintained

  Yes

  No

  N/A

• proper lighting

  Yes

  No

  N/A

• elevator cars – clean, well-maintained, proper ventilation

  Yes

  No

  N/A

• Service elevator landings

  Yes

  No

  N/A

• Laundry chutes secured

  Yes

  No

  N/A

• Hydration station – good condition, clean and in working order

  Yes

  No

  N/A

• storage closets clean and orderly?

  Yes

  No

  N/A

• Stairwells clean and well lit

  Yes

  No

  N/A

• exit signs,fire extinguisher, signage all in good condition and clean?

  Yes

  No

  N/A

4th floor CORRIDORS/ELEVATORS AND STAIRWELLS

• overall cleanliness

  Yes

  No

  N/A

• Floors, walls, ceilings, vents, doors, fixtures; clean and well maintained

  Yes

  No

  N/A

• proper lighting

  Yes

  No

  N/A

• elevator cars – clean, well-maintained, proper ventilation

  Yes

  No

  N/A

• Service elevator landings

  Yes

  No

  N/A

• Laundry chutes secured

  Yes

  No

  N/A

• Hydration station – good condition, clean and in working order

  Yes

  No

  N/A

• storage closets clean and orderly?

  Yes

  No

  N/A

• Stairwells clean and well lit

  Yes

  No

  N/A

• exit signs,fire extinguisher, signage all in good condition and clean?

  Yes

  No

  N/A

3rd floor CORRIDORS/ELEVATORS AND STAIRWELLS

• overall cleanliness

  Yes

  No

  N/A

• Floors, walls, ceilings, vents, doors, fixtures; clean and well maintained

  Yes

  No

  N/A

• proper lighting

  Yes

  No

  N/A

• elevator cars – clean, well-maintained, proper ventilation

  Yes

  No

  N/A

• Service elevator landings

  Yes

  No

  N/A

• Laundry chutes secured

  Yes

  No

  N/A

• Hydration station – good condition, clean and in working order

  Yes

  No

  N/A

• storage closets clean and orderly?

  Yes

  No

  N/A

• Stairwells clean and well lit

  Yes

  No

  N/A

• Butler pantry cleaned organized

  Yes

  No

  N/A

• Light well clean and maintained?

  Yes

  No

  N/A

• exit signs,fire extinguisher, signage all in good condition and clean?

  Yes

  No

  N/A

Meeting rooms

• clean, well-maintained

  Yes

  No

  N/A

• Furniture, trash cans, air walls clean and good condition

  Yes

  No

  N/A

• Set up for display

  Yes

  No

  N/A

• Cabinets and storage neat and orderly?

  Yes

  No

  N/A

• All lights working?

  Yes

  No

  N/A

• Restrooms clean and stocked?

  Yes

  No

  N/A

2nd floor CORRIDORS/ELEVATORS AND STAIRWELLS

• overall cleanliness

  Yes

  No

  N/A

• Floors, walls, ceilings, vents, doors, fixtures; clean and well maintained

  Yes

  No

  N/A

• proper lighting

  Yes

  No

  N/A

• elevator cars – clean, well-maintained, proper ventilation

  Yes

  No

  N/A

• Service elevator landings

  Yes

  No

  N/A

• Laundry chutes secured

  Yes

  No

  N/A

• Bank doors secured

  Yes

  No

  N/A

• storage closets clean and orderly?

  Yes

  No

  N/A

• Stairwells clean and well lit

  Yes

  No

  N/A

• exit signs,fire extinguisher, signage all in good condition and clean?

  Yes

  No

  N/A

FITNESS ROOM

• clean, well-maintained

  Yes

  No

  N/A

• equipment works properly

  Yes

  No

  N/A

• sanitary wipes available

  Yes

  No

  N/A

• Emergency telephone

  Yes

  No

  N/A

• Magazines available

  Yes

  No

  N/A

• Restrooms clean and stocked?

  Yes

  No

  N/A

Guest laundry

• clean, well-maintained

  Yes

  No

  N/A

• equipment works properly

  Yes

  No

  N/A

• Signage

  Yes

  No

  N/A

• Emergency telephone

  Yes

  No

  N/A

• Detergent available at front desk?

  Yes

  No

  N/A

• Cabinet in hallway clean and orderly

  Yes

  No

  N/A

GENERAL OBSERVATIONS/COMMENTS

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• Evaluator

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• General Manager

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