Front Office Checklists
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Site conducted
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Conducted on
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Prepared by
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Location
Operations Overview
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Mystery call (Call hotel to make an inquiry)
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Courtesy Calls for 3 - 5 Guests (priority for Diamonds and VIPs)
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Problem Resolution for guests with problem incidence (Follow Empowerment Guidelines)
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Summary of Operation from 7pm - 11pm and handover to the Night Manager
Property Walk Around
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Main check point-Security Gate
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Hotel Lobby (cleanliness, traffic flow at the desk, Guest Relations presence, DMs)
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General Observation of the Kids Club
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Observation of the Receiving Area - Cleanliness & Condition
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Observations of the Public Washrooms
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Observation of the Team Member Restaurant
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Observation of the Team Member Locker Room
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General Observation on the Hotel Walk around in Meetings and Conferences room
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General Observation on the Fitness Centre and Spa walkaround
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General Observation on Restaurant Operation in La brise
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General Observation on Pool and L'oursin operations
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General Observation on Feuillage
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General Observation of the Meeting rooms and conference rooms
Guest Room Inspection 1
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Upon arrival, the room has an extremely fresh, comfortable atmosphere
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A specific welcome gift or amenity is provided during the visit
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Hotel collateral and any printed products, such as stationery, reading material, notepad paper or pens, are elegant or distinctive in a way that is notable
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Hotel collateral and any printed products are in excellent condition
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Hotel collateral is accurate and grammatically correct; if provided, magazines are current
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The bed is clean and in excellent condition
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The bed linens are of high quality and made of natural materials
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The room promotes good sleep, including effective blackout functionality
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The closets and shelves/drawers are generously spacious and very well lit
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There are at least 10 hangers in the closet, convenient for all types of garments
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Fresh flowers or live plants are provided by the hotel in the guest room
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The bedroom is exceptionally clean
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The bedroom is extremely well-maintained
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If available, the outdoor balcony/patio is exceptionally clean and in excellent condition
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Basic amenities, including shampoo, conditioner, body wash/gel, lotion, hand soap and cotton products, are provided
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Bathroom amenities are exceptionally luxurious in quality and presentation
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Robes, slippers and sufficient towels are automatically provided
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Robes, slippers and bathroom linens are of extremely high quality
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Placement of bathroom linens is convenient and careful
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The bathroom is exceptionally clean
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The bathroom is extremely well-maintained
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Alarm clock broadcast time is correct
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All items in the room is present and working
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Additional feedback to be added
Guestroom Inspection 2
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Upon arrival, the room has an extremely fresh, comfortable atmosphere
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A specific welcome gift or amenity is provided during the visit
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Hotel collateral and any printed products, such as stationery, reading material, notepad paper or pens, are elegant or distinctive in a way that is notable
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Hotel collateral and any printed products are in excellent condition
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Hotel collateral is accurate and grammatically correct; if provided, magazines are current
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The bed is clean and in excellent condition
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The bed linens are of high quality and made of natural materials
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The room promotes good sleep, including effective blackout functionality
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The closets and shelves/drawers are generously spacious and very well lit
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There are at least 10 hangers in the closet, convenient for all types of garments
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Fresh flowers or live plants are provided by the hotel in the guest room
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The bedroom is exceptionally clean
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The bedroom is extremely well-maintained
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If available, the outdoor balcony/patio is exceptionally clean and in excellent condition
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Basic amenities, including shampoo, conditioner, body wash/gel, lotion, hand soap and cotton products, are provided
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Bathroom amenities are exceptionally luxurious in quality and presentation
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Robes, slippers and sufficient towels are automatically provided
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Robes, slippers and bathroom linens are of extremely high quality
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Placement of bathroom linens is convenient and careful
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The bathroom is exceptionally clean
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The bathroom is extremely well-maintained
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Alarm clock broadcast time is correct
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All items in the room is present and working
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Additional feedback to be added
