Title Page

  • Brittany Hotel Global South

  • Prepared by

Walkthrough

  • undefined

Operations - Manager on Duty

  • Front Office

  • Food & Beverage

  • Housekeeping

  • POMEC

Hotel Status

  • Arrivals

  • Departures

  • Available rooms to sell

  • Blocks not picked-up

  • Group arrival today

  • Group in-house

  • OOO released back to the availability today

  • VIP in-house

  • Senior / PWD in-house

  • Number of pool use

  • Number of pool bookings tomorrow

  • Expected Hotel Occupancy

  • HK Room Status

Events

  • Events for the day

Cafe Mella & The Veranda

  • Covers

  • Briefly describe the operation of the day

  • Comments on cleanliness, tidiness and overall condition of the area

  • Complaint received by the MOD for F&B Service

Kitchen

  • Briefly describe the operation of the day

  • Comments on cleanliness, tidiness, and overall condition of the area

  • Complaint received by the MOD for Kitchen

Staff Cafeteria

  • Verify the food quality and selection (lunch and dinner)

  • Staff comments on Cafeteria Food / Cafeteria in General

Front Office

  • Briefly describe the operation of the day

  • Comments on cleanliness, tidiness and overall condition of the area

  • Complaint received concerning Front Office

  • Room Move / State the Reason for Room Move

  • VIP Room check with Photos and Comments on Arrival Experience

  • Meet VIP Departure and comments on VIP Departure experience

Main Entrance

  • Comments on cleanliness, tidiness, and overall condition of the area

PABX

  • Comments on cleanliness, tidiness and overall condition of the area

  • TO Call – Spot Check (Please write the call experience)

Concierge

  • Comments on cleanliness, tidiness and overall condition of the area

Lobby and Lobby Public Areas

  • Comments on cleanliness, tidiness and overall condition of the area

Guest and Service Elevators

  • Comments on cleanliness, tidiness, and overall condition of the area

Swimming Pool

  • Comments on cleanliness, tidiness, and overall condition of the area

  • Complaint received by the FO for R11 and Swimming Pool

Function Rooms / B1 Public Area

  • Comments on cleanliness, tidiness, and overall condition of the area

Lower Ground Floors Comments

  • Back area and Offices

Laundry

  • Comments on cleanliness, tidiness, and overall condition of the area / maintenance concerns

Staff Lockers

  • Comments on cleanliness, tidiness, and overall condition of the area

Fitness Center / Male and Female Lockers / Sauna & Steamroom

  • Comments on cleanliness, tidiness, and overall condition of the area

  • Check the inventory

Health and Safety (Fire & Life Safety, and Hygiene)

  • Spot check Emergency Line

Rooms Inspection (Inspect at least 2 rooms during your shift)

  • Comments / Findings

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