GH Forbes Hotel Dining 2024 REVISED

Staff politely acknowledges the guest when appropriate and reasonably possible

If waiting is required, an estimated wait time is quoted. The guest is seated no more than five minutes past the quoted time

If waiting is required, a comfortable waiting area is available**

Staff is highly articulate and avoids slang and excessive use of phrase-fragments

Staff is polite and maintains a gracious tone and appropriate pace throughout the interaction

Staff readily smiles and maintains an engaging expression

Staff makes eye contact and keeps focus on the guest

Staff exhibits a genuine sense of interest and concern for the guest and/or demonstrates anticipatory service when appropriate and helpful**

Before taking the guest's order, staff inquires about dietary restrictions, preferences or allergies or proactively acknowledges these if previously made known

If dietary restrictions, preferences, or allergies are made known and a dish modification is required, staff appropriately acknowledges these when serving the meal

It is not necessary to prompt staff, as they have anticipated all requirements and automatically provided or offered them**

Channels of communication among staff are consistent and complete - one does not have to fully repeat themselves and requests are conveyed to the appropriate members of service/kitchen staff**

Staff performs the requirements of their department knowledgeably and proficiently. Staff can capably answer questions about the entire hotel or obtains effective and prompt assistance

Staff consistently and respectfully personalizes interactions, addressing the guest in accordance with their preference, if known**

Interactions are closed with polite, appropriate remarks

All staff encountered are wearing clean and well-fitted uniforms

Staff's appearance is consistent with the property style and demonstrates a strong sense of personal care and hygiene

Staff maintains alert posture and behaves professionally in view of the guest

Staff is discreet and unintrusive throughout the experience, while remaining attentive**

Staff does not decline any request without offering appropriate alternatives**

The guest is escorted to their table and provided with chair assistance**

Once the guest is seated, the table is politely greeted within one minute

Refills or follow-up rounds are readily offered or provided within one minute of the guest's beverage being fully empty

If asked for menu recommendations, staff can provide helpful information

Staff can helpfully discuss details of menu items

Staff can helpfully discuss beverage offerings

After ordering, cold breakfasts are served within seven minutes and hot breakfasts within 10 minutes, unless advised otherwise by server

When applicable, the pace of the meal is consistent; the guest does not have to wait or wonder when the next step of service will occur

Menu and check presenter are in pristine condition, free of any damage**

Menu is grammatically correct

Menu and/or buffet includes at least two high-quality health-conscious beverages

Menu and/or buffet offers a variety of nutritionally focused options; dietary restrictions are considered

Menu and/or buffet provides an exceptional variety, including concept-driven specialty dishes**

Hot foods and beverages are hot when served; cold foods and beverages are chilled

Foods and beverages are fresh and use high quality ingredients

Foods are flavorful and well-seasoned/balanced

Portions are appropriate

Food presentation is precise and carefully plated

Cooking is done properly and as requested

All items ordered are served accurately and server does not have to ask who ordered what

Condiments are elegantly presented**

If a buffet, the traffic flow is convenient. There are ample dishes and utensils for self-service**

If a buffet, the appearance is exceptionally hygienic**

If a buffet, the food is well-stocked, fresh and appetizing in overall appearance. There are not any dishes more than one-quarter empty and there are not any juice pitchers more than half empty

If a buffet, the presentation is exceptionally eye appealing and inviting**

If a buffet, there is an a la minute option for individual preparation of egg dishes and/or other hot foods**

If a buffet, all appropriate dishes are clearly and elegantly labeled**

It is possible to receive a selection of specialty coffees and teas at any time**

Coffee and tea service is presented in a refined manner**

Table is in excellent condition and completely clean**

Cloth napkins are used and are in excellent condition, clean and pressed**

The guest's seating area is clean and in excellent condition**

Serviceware is in excellent condition, completely clean and hygienic in appearance**

Serviceware is of excellent quality and cohesive in appearance**

All proper cutlery is provided

Removal of soiled dishes is convenient

The presentation of the bill is prompt

The bill is accurate

The dining room exhibits a well-organized and professional appearance; tables are uniformly set

Vacated tables are cleared within five minutes

The dining environment is comfortable, temperature is appropriate and if a sound system is used, the volume is appropriate**

The seating and table arrangement are comfortable, including ample tabletop space**

The service is handled without excessive delays or interruptions

Menu offerings include sustainably sourced options *

Efforts are made to reduce single-use plastic *