GISONT ETS Visit

• ETS' Name

• Conducted on

  Date

• Prepared by

Job Site

• Able to prioritize tasks

  Yes

  No

  Sometimes

• Good use of time management

  Yes

  No

  Sometimes

• Able to effectively communicate needs with the Store Management Team

  Yes

  No

  Sometimes

• Comments

ETS Training Style with Clients

• Effective listening to clients needs or concerns

  Yes

  No

  Sometimes

• Comments

• Able to communicate effectively and clearly

  Yes

  No

  Sometimes

• Was all information kept confidential

  Yes

  No

  Sometimes

• Provides positive redirection

  Yes

  No

  Sometimes

• Provides options or informed choices to clients during coaching, problem solving, conflict or other issues.

  Yes

  No

  Sometimes

• Provides positive reinforcement

  Yes

  No

  Sometimes

IP Client Development

• ETS had knowledge of each client's outcome(s) and action step(s)

  Yes

  No

  Sometimes

• Able to observe and react to clients strengths and weakness

  Yes

  No

  Sometimes

• Comments

MISC.

• How was the ETS knowledge of the clients shown through the day?

• How did the ETS interact with personnel from the store (store associates, management)?

• How did the ETS handle the day when it became hectic?

• Is the ETS an A team player or a B team player?