Information
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Club
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Conducted on
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Auditor
EXTERIOR
Exterior
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Promoter / Passive / Detractor
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(Standard Met?) CLEANLINESS: Parking lot and landscaping clear of debris no spills, gum, or cig butts in the entrance area, garbage cans
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(Standard Met?) SENSORY: Flowers and trees are living and healthy
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(Standard Met?) LIKE NEW CONDITION: Lights are operational, building, curbs and fire lane stripping, garbages, and signage
MEMBER SERVICES | ACTIVITY CENTER
MEMBER SERVICES | ACTIVITY CENTER
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Promoter / Passive / Detractor
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(Standard Met?) CLEANLINESS: Vents, corners, air returns, TV, walls, plants, windows, trash cans
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(Standard Met?) SENSORY: Displays updated and SOP, music volume, smell, air quality
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(Standard Met?) LIKE NEW CONDITION: Desk, couches, tile, wallpaper, and light bulbs
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(Standard Met?) TEAM MEMBERS: Name tag, tucked shirts, LT Way Behaviors, understand Mission/Vision, friendly
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(Standard Met?) SYSTEMS: DH walkthrough, Activity Center task list, Front desk checklist, Zone Rotation/schedule
LIFE SPA | SALON
LIFE SPA | SALON
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Promoter / Passive / Detractor
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(Standard Met?) CLEANLINESS: Shelves, cabinets, floors, windows, plants, walls, TV, vents, air return, and corners
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(Standard Met?) SENSORY: Smells, music level, air quality, serene massage area, menus updates, lighting
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(Standard Met?) LIKE NEW CONDITION: Couches, chairs, tile, wall coverings, mani/pedi stations, shampoo bowls, and lighting
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(Standard Met?) TEAM MEMBERS: Name tag, dressed according to the style guide, LT Way Behaviors, understand Mission/Vision, friendly
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(Standard Met?) SYSTEMS: AM/PM checklist, Close-out paperwork packet, tip report signed off, cleaning checklist, DH walkthrough
LIFE CAFÉ
LIFE CAFÉ
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Promoter / Passive / Detractor
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(Standard Met?) CLEANLINESS: Tables and chairs, lighting, shelves, TV, plants, windows, trash cans, floors, under counters, vents and air returns
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(Standard Met?) SENSORY: Table displays, music volume, smells, air quality, TV on and set to right channel, and fully stocked shelves
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(Standard Met?) LIKE NEW CONDITION: Couches and rugs, tiles, wall coverings, coolers, ovens, freezers, and lighting
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(Standard Met?) TEAM MEMBERS: Tucked shirts, clean aprons, LT Way Behaviors, understand Mission/Vision, friendly
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(Standard Met?) SYSTEMS: Sanitation checklist, station assignment card, monthly cleaning assignment, pre-shift huddle
SALES
SALES
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Promoter / Passive / Detractor
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(Standard Met?) CLEANLINESS: Carpets, counters and desk, vents
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(Standard Met?) SENSORY: Promotional materials, desks organized, and smell
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(Standard Met?) LIKE NEW CONDITION: Working drawers, carpet, computers, lighting
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(Standard Met?) TEAM MEMBERS: Name tag, professional dress, HWOL behaviors, understands Mission and Vision
GYM
GYM
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Promoter / Passive / Detractor
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(Standard Met?) CLEANLINESS: Wood floors, doorways, edges and molding, nets and backboards, glass, walls, and rock wall area
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(Standard Met?) SENSORY: Temperature, lighting, signage, and smell
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(Standard Met?) LIKE NEW CONDITION: Balls in good condition, wood floors, lights operational, wall carpet, and backboard
KIDS ACTIVITIES
KIDS ACTIVITIES
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Promoter / Passive / Detractor
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(Standard Met?) CLEANLINESS: Mondo floor, carpet, wood floors, bathrooms, under maze, shelves, toys, corners and edges
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(Standard Met?) SENSORY: Marketing materials updated and SOP, music volume, smells, and air quality
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(Standard Met?) LIKE NEW CONDITION: TV, toys, basketball backboards/hoops/net, carpet, outdoor play area and ground cover
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(Standard Met?) TEAM MEMBERS: Name tag, tucked shirt, correct pants, LT Way Behaviors, ratios/zones, understanding Mission and Vision
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(Standard Met?) SYSTEMS: Daily audit, DH review, programming, child center areas, AM/PM task list, zone rotation
OPERATIONS
OPERATIONS
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Promoter / Passive / Detractor
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(Standard Met?) CLEANLINESS: Main hallway, edges and ledges, floors, hospitality desk, loading dock, turf
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(Standard Met?) SENSORY: Music at the correct level, smells, media displays, plants
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(Standard Met?) LIKE NEW CONDITION: Laundry room equipment, hospitality desk, taski, carpet cleaner, and lighting
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(Standard Met?) TEAM MEMBERS: Name tag, correct pants, shirt tucked, LT Way Behaviors, understanding Mission and Vision
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(Standard Met?) SYSTEMS: Daily rotation, daily tasks, daily walkthrough, schedule, NPS
MEN'S LOCKERROOM
MEN'S LOCKERROOM
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Promoter / Passive / Detractor
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(Standard Met?) CLEANLINESS: Floors, inside lockers, sinks, tops of displays, benches, toilets, showers/curtains, plants, sauna/steam room, and plants
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(Standard Met?) SENSORY: Smells, air quality and temperature, amenities filled, lighting, and displays/advertising
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(Standard Met?) LIKE NEW CONDITION: Shower curtains, locker doors, couches, TV, benches, tile, shower, and sinks
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(Standard Met?) TEAM MEMBERS: Present, name tag, correct pants, LT Way Behaviors, understanding Mission and Vision
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(Standard Met?) SYSTEMS: Lockerroom checklist
WOMEN'S LOCKERROOM
WOMEN'S LOCKERROOM
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Promoter / Passive / Detractor
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(Standard Met?) CLEANLINESS: Floors, inside lockers, sinks, tops of displays, benches, toilets, showers/curtains, plants, sauna/steam room, and plants
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(Standard Met?) SENSORY: Smells, air quality and temperature, amenities filled, lighting, and displays/advertising
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(Standard Met?) LIKE NEW CONDITION: Shower curtains, locker doors, couches, TV, benches, tile, shower, and sinks
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(Standard Met?) TEAM MEMBERS: Present, name tag, correct pants, LT Way Behaviors, understanding Mission and Vision
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(Standard Met?) SYSTEMS: Lockerroom checklist
FAMILY LOCKERROOM
FAMILY LOCKERROOM
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Promoter / Passive / Detractor
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(Standard Met?) CLEANLINESS: Floors, inside lockers, sinks, tops of displays, benches, toilets, showers/curtains, plants, sauna/steam room, and plants
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(Standard Met?) SENSORY: Smells, air quality and temperature, amenities filled, lighting, and displays/advertising
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(Standard Met?) LIKE NEW CONDITION: Shower curtains, locker doors, couches, TV, benches, tile, shower and sinks
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(Standard Met?) SYSTEMS: Lockerroom checklist
AQUATICS
AQUATICS
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Promoter / Passive / Detractor
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(Standard Met?) CLEANLINESS: Deck, no sand/debris, whirlpools foam free, pool furniture, pump room, sauna, bathrooms
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(Standard Met?) SENSORY: Air quality and temperature, displays, music level, and smells
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(Standard Met?) LIKE NEW CONDITION: Cleaners, vacuums, pool furniture, pipes, tile, stairway to slides, lights
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(Standard Met?) TEAM MEMBERS: Name tag, LTF Branded suits, LT Way Behaviors, understanding Mission and Vision
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(Standard Met?) SYSTEMS: Pool check log, daily audit, cleaning checklist
PERSONAL TRAINING
PERSONAL TRAINING
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Promoter / Passive / Detractor
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(Standard Met?) CLEANLINESS: Equipment, carpet, mondo floor, ATA floor, Pilates studio, mirrors, and mats
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(Standard Met?) SENSORY: Air quality, temperature, displays, and smells
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(Standard Met?) LIKE NEW CONDITION: All equipment, body bars, flooring, wall covering, green mats, and lights
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(Standard Met?) TEAM MEMBERS: Name tag, dressed according to style guide , LT Way Behaviors, understanding Mission and Vision
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(Standard Met?) SYSTEMS: Daily dashboard, walkthrough, and cleaning schedule
GROUP FITNESS
GROUP FITNESS
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Promoter / Passive / Detractor
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(Standard Met?) CLEANLINESS: Mats, mirrors, corners, edges behind equipment, flooring, small equipment and shelves
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(Standard Met?) SENSORY: Air quality, temperature, displays, and smells
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(Standard Met?) LIKE NEW CONDITION: Equipment, stereo/mics, mirrors, and lights
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(Standard Met?) TEAM MEMBERS: Dressed according to style guide , LT Way Behaviors, understanding Mission and Vision
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(Standard Met?) SYSTEMS: Class schedule, phone list, sign-in sheets, cleaning schedule, decibel reading sheet
