Title Page

  • Audit Title

  • Conducted on

  • Prepared by

  • Responsible Person

01 - Security Standards & Outsourcing

Documentation

  • 01-01: The property has an ONYX employed Security Manager or person responsible for security or supervise of Security Department?

  • Name of responsible person for Security Department

  • 01-02: Are security officer employed directly by the hotel or are they contractors?

  • 01-03: A list of all "Security Officers Permitted" to work in the property is correctly filed and updated within the past 12 months?

  • Date

  • Signed and dated Security responsible person

  • 01-04: There is a copy "Security Officer Licenses" for all the persons permitted to work as listed (from 01-03) in the property?

  • 01-05: There is a copy "Police Security Clearance Report" for all the persons permitted to work as listed (from 01-03) in the property (Contracted Security)?

  • Validated within the past 24 months?

  • 01-06: A copy of the "Security Outsource Contract" is correctly filed?

  • Contract is in date within the past 12 - 24 months?

  • Start and finish date have been highlighted

  • Scope of works has been highlighted

  • 01-07: The daily security roving patrol reports are correctly filed and present for the past 12 months? <br>Note: for smaller properties this can be a MOD patrol report

  • How many roving patrols per day? (minimum three roving patrols/day)

  • Signed and by Security responsible person

  • 01-08: A record of the annual training on "Security Standards and Job Responsible " for all Security Team Members is correctly filed and within the past 12 months?

  • Cover page of all TMs annotated with "Required" or "Not Required" for this training?

  • Signed and dated by Security responsible person?

  • 01-09: Is the security officer onsite 24/7 and monthly rosters are correctly filed?

  • A: Main hotel entrance or lobby

  • B: Car park

  • C: Aqua park/Playground area

  • D: Roving patrol

Visual Inspection

  • 2023 Asset Performance Dashboard

  • 01-A: All Security working files uploaded in the 2023 Asset Performance Dashboard? (SHE Tab)

  • Up to date?

  • 01-B: There is a Security Officer on duty? (Random Check)

  • Security Officer in full and corrected uniform?

  • Security Officer well-groomed and clean?

  • Security Officer possesses correct equipment for duties performed? (e.g. Communication/Torch/keys etc.)

  • 01-C: Security Officer has signed on and off their shift?

Practical Demonstration & Testing

  • 01-D: Can Security Officer explain the Emergency evacuation procedures/Emergency assembly point?

02 - Bomb Threat

Documentation

  • 02-01: The property has Local Standard Operating Procedure (LSOP) expanding on Bomb Threat policy that details specific each crisis management team responsibilities?

  • Up to date

  • Signed and dated by Security responsible person?

  • 02-02: Records of all TMs on the annual Bomb Threat/Suspicious training (Lecture & Simulation) correctly filed within the past 12 months?

  • Cover page of all TMs annotated with "Required" or "Not Required" for this training?

  • Signed and dated by Security responsible person?

  • 02-03: The property has Bomb Threat Departmental Search Maps available for inspection?

  • Engineering Department Maps

  • Front Office Maps

  • Kitchen Department Maps

  • Housekeeping Department Maps

  • F&B Department Maps

  • Back Office Maps

  • 02-04: Records of the monthly checking of the "Red Flags" and "Bomb Threat Information Form" are correctly filed? (Includes all areas with direct line telephone from external)

  • ONYX Standard Form/E-Form?

  • Operator Position

  • Front Position?

  • Back Office Position?

  • Signed and dated Security responsible person?

Visual Inspection

  • 02-A: All Back of House Position?

  • Red Flag?

  • Bomb Threat Information Form/E-Form?

  • 02-B: Operator/Front Office Position?

  • Red Flag?

  • Bomb Threat Information Form/E-Form?

  • 02-C: Team Member is able to explain what action they would take if they received a Bomb Threat by telephone?

  • 02-D: Team Member is able to explain the correct emergency code?

03 - Robbery

Documentation

  • 03-01: Records of the annual all required TMs for the Robbery training correctly filed and within the past 12 months?

  • Cover page of all TMs annotated with "Required" or "Not Required" for this training?

  • Signed and dated by Security responsible person?

  • 03-02: Records of the monthly checking that the ONYX Robbery Check Sheet is correctly filed?

  • Front Office/Operator?

  • All Back Office?

  • F&B Outlets?

  • Shops (Owned and/or leased)?

Visual Inspection

  • 03-A: There is an ONYX Robbery Check Sheet at Front Office/Operator?

  • 03-B: There is an ONYX Robbery Check Sheet at Back Office?

  • 03-C: There is an ONYX Robbery Check Sheet at F&B Outlets?

  • 03-D: There is an ONYX Robbery Check Sheet in the Shops (Owned and/or leased)?

Physical Demonstration & Testing

  • 03-E: Robbery simulation was correct and person tested had good memory of robber and correctly completed the Robbery Check Sheet.

  • 03-F: Team Member is able to explain what action would take in the event of a Robbery?

04 - Closed Circuit Television (CCTV)

Documentation

  • 04:01: There is a copy of the CCTV maintenance contract correctly filed?

  • The start and finish date have been highlighted?

  • The scope of works has been highlighted?

  • Signed and dated by Security responsible person?

  • 04-02: The copies of the service reports are correctly filed?

  • A service reports are available for the past 12 months?

  • Faults have been highlighted?

  • Faults have been annotated with corrective action?

  • Signed and dated by Security responsible person?

  • 04-03: Records of the semi-annual "CCTV & Data Protection Act" training of all Security TMs or CCTV Controller Person is correctly filed within the past 12 months?

  • Cover page of all TMs annotated with "Required" or "Not Required" for this training?

  • Signed and dated Security responsible person?

  • 04-04: There is a list of "Persons Permitted to Monitoring and Operating the Live CCTV Footage" is correctly filed?

  • Up to date?

  • Signed and dated by Security responsible person?

  • 04-05: There is a list of "Authorized Persons for View Pre-Recorded CCTV Footage" is correctly filed?

  • Up to date?

  • Signed and dated by Security responsible person?

  • 04-06: The list of "Authorized Persons to Copy CCTV Footage" is correctly filed?

  • Up to date?

  • Signed and dated by Security responsible person?

  • 04-07: The recorded or evident of the completed form "Permission to View or Copy CCTV Footage Forms" are correctly filed?

  • Signed and dated by Security responsible person?

  • 04-08: Is there recorded capacities of all CCTVs footage storage exceeding 30 days and it is correctly filed and validated? (Random check CCTV footage back 30 days)

  • Full-Time Recorded?

  • 04-09: The record of the Quarterly (Q1-Q4) review report of CCTVs image quality and timestamp are correctly filed and validated?

  • Has a cover page listing all CCTVs and divided into the quarterly review - so all cameras are reviewed and presented to GM/HM at least once per 12 months?

  • Signed and dated by Security responsible person?

  • 04-10: The daily review of all CCTV cameras with annotation of "Satisfactory" or "Unsatisfactory" is correctly filed? (CCTVs logbook/worksheet)

  • Monthly verified, signed and dated by the Security responsible person?

Visual Inspection

  • 04-A: CCTV monitors can only be seen by authorized persons and restricted access?

  • 04-B: CCTV no online-monitoring and full-time recorder set up?

  • 04-C: The CCTV footage is in a secure location and cannot be tampered with?

  • 04-D: An ONYX standard "CCTV In Operation" signage at the front desk?

  • 04-E: There is a "CCTV is Operation" signage at the Loading Bay?

  • 04-F: There is a "CCTV in Operation" signage at the TMs Entrance?

  • 04-G: CCTV system time stamps is synchronised with guest room doors and on time?

  • 04-H: CCTV covers all areas mandated in the ONYX CCTV Standard?

  • A: Pedestrian access/exit<br>

  • B: Vehicle access/exit

  • C: Car park

  • D: Lobby (all access points)

  • E: Exit discharge doors interior and exterior (all exit discharge doors on level of exit discharge - alarmed)

  • F: Lift interiors (Guest lift)

  • G: Lift interiors (BoH/Services lift)

  • H: Escalators

  • I: Meeting room entrances

  • J: Loading dock

  • K: Guest room corridor

  • L: Point of Sales

  • M: Restaurants

  • N: Swimming pool deck and entrance to changing facilities

  • O: Fitness interior

  • P: Kids club

  • Q: Front Office

  • R: Safety deposit boxes

  • S: Luggage room interior

  • T: Luggage room exterior

  • U: Server room interior

  • V: Rooftop access points

  • W: CCTV operator control room

05 - Incident Reports

Documentation

  • 05-01: The record of the annual "Incident Report" training for Security TMs and HoDs TMs is correctly filed and validated within the past 12 months?

  • Cover page of all TMs annotated with "Required" or "Not Required" for this training?

  • Signed and dated by Security responsible person?

  • 05-02: Completed Incident Reports are correctly filed and validated?

  • ONYX Standard Form/E-Form?

  • Has cover page listing all Incident Reports in chronological order?

  • All Incident Reports have been signed and dated by Security responsible person?

  • 05-03: There is an annual statistic report of property "Incident Report" correctly filed?

  • Signed and dated by Security responsible person?

Visual Inspection

  • 05-A: All "Major Incident Reports" are uploaded to ONYX Performance Dashboard (Tab 7: ACC - Incident Report)?

  • Up to date when inspection?

06 - Accident Reports

Documentation

  • 06-01: Record of the annual training of "Accident Reports" to Security TMs and HoDs TMs is correctly filed and validated within the past 12 months?

  • Cover page of all TMs annotated with "Required" or "Not Required" for this training?

  • Signed and dated by Security responsible person?

  • 06-02: The completed Accident Report are correctly filed and validated?

  • ONYX Standard Form/E-Form?

  • Has cover page listing each Accident Report in chronological order?

  • All Ancident Reports have been signed and dated by Security responsible person?

  • 06-03: There is an annual statistic report of property "Accident Report" correctly filed?

  • Signed and dated by Security responsible person?

Visual Inspection

  • 06-A: All "Major Accident Reports" are uploaded to ONYX Performance Dashboard (Tab 7: ACC - Accident Report)?

  • Up to date when inspection?

07 - Contractor Safety Compliance

Documentation

  • 07-01: All completed ONYX Contractor Safety Compliance Forms are correctly filed?

  • ONYX Standard Form/E-Form?

  • There is a cover page listing all ONYX Contractor Safety Compliance Form issues in chronological order?

  • All form has been signed and dated responsible person?

  • Signed and dated by Safety officer / Engineering or responsible person?

  • Signed and dated by Security or responsible person?

  • 07-02: The record of ONYX Contractor Inspection Checklist is correctly filed and validated?

  • ONYX Standard Form/E-Form?

  • All form has been signed and dated responsible person?

  • Signed and dated by Security or responsible person?

  • Signed and dated by Safety officer / Engineering or responsible person?

  • 07-03: The record of the annual training on "Contractor Safety Compliance" is correctly filed and validated?

  • Has cover sheet showing all property TMs annotated with "Required" or "Not Required" for this training?

  • All Engineering TMs have been trained?

  • All Security TMs have been trained?

  • All Duty Managers have been trained?

  • All "Required" TMs have been retrained within the past 12 months?

  • Signed and dated by Safety Officer or Security responsible person?

08 - In House Death Cases

Documentation

  • 08-01: The records of the annual training on In House Death Cases - Lecture is correctly filed and validated within the past 12 months?

  • Cover page of all TMs annotated with "Required" or "Not Required" for this training?

  • Signed and dated by Security or responsible person?

  • 08-02: The annual In House Death Case - Simulation handling records are correctly filed and validated within the past 12 months?

  • Report includes “description of the victim"?

  • Report includes "Name of person found a victim and with reasons why to see a victim"?

  • Report includes "initial reaction of person who found a victim"?

  • Report includes “Time the report was found the victim and reported to whom"?

  • Report includes "was correct ONYX Emergency Code used"?

  • Report includes "How to limit access control the location of the death case incident"?

  • Report includes "CCTV still shots of last seen a victim"?

  • Report includes "The local authorities concerned"?

  • Report includes "reports summary and learning opportunities for next scenario drill"?

  • 08-03: A completed Accident - Incident Report Form for each In-House death case is correctly filed and validated? (if available)

Visual Inspection

  • 08-A: Housekeeping TM questioned was confident on procedure if dead body is found in room?

  • 08-B: Portable "privacy" screens/partitions are adequate and available for use?

09 - Shelter Station

Documentation

  • 09-01: The property has Local Standard Operating Procedure (LSOP) expanding on Shelter Station policy that details specific persons and responsibilities?

  • Plan includes the need for food and water?

  • Plan includes the need for blankets and pillows?

  • 09-02: A floor plan highlighting the property's designated Shelter Station is correctly filed?

  • The floor plan has been signed and dated by the GM

  • The floor plan has been signed and dated by the Chief Engineer

  • The floor plan has been signed and dated by the Head of Housekeeper

  • The floor plan has been signed and dated by the Head of F&B

  • The floor plan has been signed and dated by the Head of Front Office

  • The floor plan has been signed and dated by the Head of Finance

  • The floor plan has been signed and dated by the Security or responsible person

  • 09-03: The records of the annual training on "Shelter Stations for all TMs have been correctly filed and validated within the past 12 months?

  • Cover page of all TMs annotated with "Required" or "Not Required" for this training?

  • The training records have been signed and dated by the Security responsible person?

Visual Inspection

  • 09-A: Team Member is able to state where the hotel shelter station?

  • 09-B: Team Member is able to explain the correct emergency code?

  • 09-C: Manager level is able to state the detailed action plan when activation of a Shelter Station Procedure?

10 - Security Threats and Levels of Readiness

Documentation

  • 10-01: The records of the training on "Security Threats and Levels of Readiness" for all Team Memvers are correctly filed?

  • All senior management have been retrained within the past 12 months?

  • All of the property TMs have been retrained within the past 12 months?

  • The training records have been signed and dated by Security or responsible person?

  • 10-02: The records of the property semi-annual "Security Threat Level or Readiness" review are correctly filed and validated?

  • 1st half of the year

  • 2nd half of the year

  • Signed and dated by Security or responsible person?

Visual Inspection

  • TMs questioned was able to describe the ONYX Security Levels of Readiness?

  • 10-A: Manager level questioned was able to describe the ONYX Security Levels of Readiness - Standard Level?

  • 10-B: Manager level questioned was able to describe the ONYX Security Levels of Readiness - Guarded Level?

  • 10-C: Manager level questioned was able to describe the ONYX Security Levels of Readiness - High Level?

  • 10-D: Manager level questioned was able to describe the ONYX Security Levels of Readiness - Extreme Level?

11 - Emergency Codes

Documentation

  • 11-01: The record of the annual training on "ONYX Emergency Codes" for all TMs is correctly filed?

  • Cover page of all TMs annotated with "Required" or "Not Required" for this training?

  • All of the property's TMs have been retrained within the past 12 months?

  • Signed and dated by the Security or responsible person?

Visual Inspection

  • 11-A: TMs questioned was able to list all of the ONYX Emergency Codes?

  • 11-B: A color A4 copy of the ONYX Emergency Codes Poster is displayed in the mandated locations?

  • A: TMs Notice Board

  • B: Security Office

  • C: Back Offices

12 - Crisis Management Team and Crisis Communication

Documentation

  • 12-01: The property has "Crisis Management Team" that details specific persons?

  • The Crisis Management Team has been updated within the past 12 months?

  • Signed and dated by the Security or responsible person?

  • 12-02: An up to date "Property Crisis Communication Tree" is correctly filed (organization chart)?

  • The Property Crisis Communication Tree has been updated within the past 12 months?

  • Are there appropriate internal communication tools (Mobile no./Line/Whatsapp)?

  • The Crisis Communication flow from Property to Corporate is available?

  • Signed and dated by the Security or responsible person?

  • 12-03: A record of the annual drill scenario on "Property Crisis Communication" report is correctly filed and validated?

  • Includes the issue of a question by CODE

  • Includes the time taken for that message to get to a TMs?

  • Includes the time taken for the answer to return

  • The report of the Property Crisis Communication annual drill scenario has been signed and dated by the Security or responsible person?

Visual Inspection

  • 12-A: The manager level was able to describe how the Property Crisis Communication activate to respond in case of emergency?

  • 12-B: Property Crisis Management Team organisational chart is displayed on notice board?

  • 12-C: Random check the property Crisis Communication channel?

13 - Crisis Management Plan and Structure

Documentation

  • 13-01: A formal Property Crisis Management Plan & Structure has been correctly filed? (Internal crisis managment plan during the crisis)

  • Crisis Plan & Structure for emergency events (such as floods, power outage or water outage)

  • Crisis Plan & Structure for natural disasters (such as earthquakes or tsunamis)

  • Has been updated within the past 12 months?

  • Has been countersigned and dated by the GM?

  • Signed and dated by Security or responsible person?

  • 13-02: The record of the training on "Crisis Management Plan & Structure" for the property Crisis Management Team has been correctly filed and within the past 12 months?

  • A: Semi-annual training includes the 5 Crisis Table Top scenarios?

  • Scenario 1

  • Topic

  • Scenario 2

  • Topic

  • Scenario 3

  • Topic

  • Scenario 4

  • Topic

  • Scenario 5

  • Topic

  • The training records have been signed and dated by Security or responsible person?

14 - Demonstrations & Civil Unrest

Documentation

  • 14-01: The property has Local Standard Operating Procedure (LSOP) expanding on Demonstarations & Civil Unrest that details specific persons and responsibilities?

  • Up to date

  • Signed and dated by Security responsible person?

  • 14-02: A record of the annual training on "Demonstrations and Civil Unrest" for the Security Department TMs is correctly filed?

  • Cover page of all TMs annotated with "Required" or "Not Required" for this training?

  • Signed and dated by Security or responsible person?

  • 14-03: The records of the semi-annual practice of building lock-down for Security Department TMs are correctly filed?

  • 1st half of the year

  • 2nd half of the year

  • Signed and dated by Security or responsible person?

Visual Inspection

  • 14-A: Security Department TMs questioned was accurately describe the Emergency building lock-down procedure?

15 - Vehicle & Body Searches

Documentation

  • 15-01: A record of the Security Department action plan for blocking vehicular access to the property is correctly filed?

  • Updated within the past 12 months?

  • Includes photos showing method of blocking vehicular access?

  • The action plan has been signed and dated Security or responsible person?

  • 15-02: The records of the annual training on "Vehicle & Body Searches" for all Security Department TMs has been correctly filed?

  • Cover page of all TMs annotated with "Required" or "Not Required" for this training?

  • Signed and dated by Security or responsible person?

  • 15-03: The records of the quarterly practice of vehicular access blocking are correctly filed?

  • Q1

  • Q2

  • Q3

  • Q4

  • Signed and dated by Security or responsible person?

Visual Inspection

  • 15-A: The Security Department TMs able to explain how to carry out a correct and effective "Vehicle Search" demonstration?

  • 15-B: The Security Department TMs able to explain how to carry out a correct and effective "Body Search" demonstration?

  • 15-C: The Security Department TMs able to explain what is necessary needed security equipment for "Vehicle & Body Search" demonstration?

16 - Security Department Equipment

Documentation

  • 16-01: A record of the monthly inspection of the security department equipment is correctly filed?

  • Signed and dated by Security or responsible person?

  • 16-02: A record of the annual review of the security department equipment with the GM is correctly filed?

  • The GM has signed and dated to acknowledge?

  • Signed and dated by Security or responsible person?

Visual Inspection

  • 16-A: The Security Department has the following mandatory equipment?

  • A: High Visibility Waist Coats

  • B: High Visibility Raincoats

  • C: High Visibility Armbands for Evacuation

  • D: Helmets for road duties and/or civil disturbance

  • E: Electrical tie-wraps (in lieu of handcuffs)

  • F: Whistles

  • G: Internally illuminated batons

  • H: Megaphone

  • I: Under Car Search Mirrors

  • J: Torches

  • K: Road Closed Signs

  • L: Road blocking arrangements

  • M: Hand Held Metal Detectors

  • N: Anti Vehicular Devices

  • O: Portable Speed Bumps

  • P: Security Department Equipment - Walk through personnel scanners? <br>(Can be a contracted agreement from outsource contract for rental if needed)

  • Q: Security Department Equipment - Baggage Scanners? <br>(Can be a contracted agreement from outsource contract for rental if needed)

17 - Access Control

Documentation

  • 17-01: The property has an Security Electronic roving patrol monitoring system?

  • 17:02: The records of the monthly review of the issue status of the Electronic Master Keys (Keycard) are correctly filed?

  • There is a record for each month on file/E-file?

  • Signed and dated by Security or responsible person?

  • 17:03: The records of the monthly review of the issue status of the Mechanical Master keys (Metal key) are correctly filed?

  • There is a record for each month on file/E-file?

  • Signed and dated by Security or responsible person?

  • 17:04: The record of the monthly checking of Housekeeping attendants control of Electronic Master keys is correctly filed?

  • There is a record for each month on file/E-file? (HK department recorded logbook)

  • Signed and dated by Security or responsible person?

  • 17-05: The Manager Security has produced a Master Key Organisational Chart for property?

  • Electronic Metal master key

  • Metal master key

  • Signed and dated by Security or responsible person?

  • 17-06: The property has a full asset register of all "Mechanical Key" (metal key)?

  • Up to date

  • 17-07: Does the Security Manager have adequate Mechanical Key control (metal key) LSOP in place?

  • 17-08: Does the Security Manager have adequate Electronic Key card control LSOP in place?

Visual Inspection

  • Electronic Key Card

  • 17-A: The electronic key cards are not issued with room number and guest name printed on the card wallet? Information should be provided on a branded sheet of paper and guests advised to keep separate for security reasons.

  • 17-B: It is not possible to select a guest floor in the elevator without an electronic key card?

  • Access Control

  • 17-C: It is not possible to gain access to a guest floor from a public area either via the elevators or by using the fire stairs?

  • 17-D: It is not possible to gain access to the fire stair or any BOH area on the ground floor entry level?

  • Guest Room

  • 17-E: The Guest Rooms have a double lock facility?

  • 17-F: The Guest Rooms have a security latch/chain?

  • 17-G: The Guest Rooms have a security viewer in the door?

  • 17-H: The Guest Rooms door closer is auto closing and properly working when release hand?

18 - Property Traffic Management

  • 18-01: The property has produced a Property Traffic Management LSOP?

  • Up to date?

  • Signed and dated by Security or responsible person?

  • 18-02: A Traffic Management Risk Assessment has been conducted that identifies potential dangers from traffic in the property within the past 12 month?

  • Signed and dated by Security or responsible person?

Visual Inspection

  • 18-A: The property has speed limit signs displayed?

  • Clearly visible to drivers at eye level?

  • 18-B: The property has speed bumps deployed where appropriate?

  • 18-C: The property has designated pavements (physically raised from road height for pedestrian)?

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.