Title Page
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Site conducted
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Location
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Conducted on
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Supervisor of Store
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Manager In Charge
Image & Cleanliness
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Bonus structure: 5-star $500, 3&4-star $0, 2-star or less ($500)
Image & Cleanliness
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Front entry, sidewalk, and parking lot including glass and window sills are clean and free of debris? (2 points)
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Restrooms appear cleaned twice/day? (2 points)
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All sinks (hand sinks, mop sink, 3 compartment sink) appear cleaned daily? (2 points)
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Team Members meet uniform standards? (Extreme: Three or more uniform/grooming violations on one TM -or- Three or more violations across several TMs) (3 points)
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Team Members meet grooming standards? (2 points)
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Oven front, sides, tops, and catch trays have been cleaned daily? (2 points)
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Makeline exterior, interior, gaskets, and compressor are cleaned daily? (2 points)
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Store interior floors, walls, and ceiling tiles/air vents clean? (Extreme: extremely dirty store, weekly cleaning list well beyond neglect) (2 points)
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Customer view including floors, walls, ceiling tiles/air vents, windows and sills, are clean and in good repair? (2 points)
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Walk-in floors swept nightly, gaskets and condenser fans are clean? (2 points)
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Utensils and food surface equipment appear cleaned and sanitized at least every 2 hours? (2 points)
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Shelving: Dough table, cut table, dispatch table, and front counter shelving cleaned daily? (1 point)
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Hot bags clean, free of debris & mold? (1 point)
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Office floors swept/desk cleaned & organized nightly? (1 point)
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Sanitation standards being met, sanitizer meets correct ppm? (1 point)
Service
Service Section (25 points)
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Drivers vehicles moving forward in <30s? Driver #1 (3 points)
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Drivers vehicles moving forward in <30s? Driver #2 (3 points)
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Drivers vehicles moving forward in <30s? Driver #3 (3 points)
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Drive thru wait time is <30 seconds? (3 points)
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"Load time <1 minute" more than 20% last 28 days? (5 points)
- Over 20%
- 18-19.99%
- 16-17.99%
- 15-15.99%
- 14-14.99%
- <14%
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Extremes <5 per 1,000 orders? (5 points)
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All Team Members have mastered 3-step customer concern handling method? (3 points)
Product Quality
CPM Certification, Oven Master, Product Master, Dough Projections Sheet, Store Self OER
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Pizza #1
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Pizza #2
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Pizza #3
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Pizza #4
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Pizza #5
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Side Item #1
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Side Item #2
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Side Item #3
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All products dated properly and not expired? (Extreme: 3 or more expired products) Note: Opened products with no date count as expired. Every (2) mis-dated products count as 1 expired product) (3 points)
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All refrigerated products held within specified temperature ranges and thermometers present in all refrigeration equipment? (Extreme: temps above 50 degrees) (3 points)
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Proper PRP complete to handle expected sales? (2 points)
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Dough properly managed and properly proofed (MIC must understand and have in practice "proof to use") (5 points)
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Approved product procedures in use? (1 point)
Safety & Security
Safety & Security
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Back door locked at all times? (2 points)
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Front till <$150? (1 point)
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Drivers carrying <$20 (Extreme: Driver carrying $100+) (1 point)
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Safe time delay in use and working properly/driver boxes locked and money secure? (Extreme: Deposits not made for 3 or more days -and/or- safe time delay is not functional) (1 point)
