New Team Member Training Certification

• Site conducted

  Select

• Conducted on

  Date

• Training Conducted By:

• Location
  Address

• New Team Member (First and Last Name)

• Certifying Manager

• (For Office Use Only Please)<br>Training Bonus Paid?

  Yes

  No

  N/A

• (For Office Use Only Please) Bonus Paid In What Month?

Order Entry

• Answers the phone with adequate voice inflection?

  Yes

  No

• Can add cooking instructions to pizzas and side items?

  Yes

  No

• Can add special delivery instructions to an order?

  Yes

  No

• Can reference National and Local coupons and when to offer and honor?

  Yes

  No

• Can create a Timed Order correctly?

  Yes

  No

• Knows where to reference estimated delivery and carryout times (across the top of the screen and on the finish screen)?

  Yes

  No

• Can demonstrate how to complete a split payment order?

  Yes

  No

• Can demonstrate how to take a Gift Card payment?

  Yes

  No

• Reads back orders correctly? (Should state "your total with tax and delivery charge is $_____, and your order will arrive/be ready in ______ minutes."

  Yes

  No

• Can demonstrate they count change back correctly, never asking if "they need change back?"

  Yes

  No

• Can locate customer's previous order history?

  Yes

  No

• Can correctly identify a Rewards Member and can articulate the Earn Anyway policy?

  Yes

  No

• Can locate an order under the Today's Orders tab and reprint a receipt?

  Yes

  No

• Can correctly edit an order already in progress?

  Yes

  No

• Knows the process of finding labels for an edited order and what to communicate to the makeline?

  Yes

  No

• Can locate and correctly label all pizza and side item boxes?

  Yes

  No

Safety and Security/Food Preparation Knowledge

• Demonstrates proper lifting techniques?

  Yes

  No

• Can demonstrate proper procedures if robbed? (Keep it short, obey the commands, observe as much as possible, call the police, call the safety hotline)

  Yes

  No

• Knows max till procedure (less than $150 in the till and all bills $20 and larger are dropped in the safe)

  Yes

  No

• Knows delivery drivers carry less than $20 including personal money and has a personal drop box (if applicable)?

  Yes

  No

• Knows when to make Security Callbacks?

  Yes

  No

• Knows how to correctly date items with an expiration label and where to locate the expiring items/Zero Tolerance list?

  Yes

  No

• Knows to wear an apron when handling any food items?

  Yes

  No

Customer Focused

• Knows to greet all who walk in the door in less than 9 seconds?

  Yes

  No

• Displays great customer interaction skills? (smiles, friendly attitude, says "please" and "thank you")

  Yes

  No

• Knows how to handle a customer who is calling back looking for their order? (apologizes for the delay and can locate where the order is using the Pulse system)

  Yes

  No

• Can demonstrate the proper 3-Step Concern Handling Method? (should be done with a role play)

  Yes

  No

• Knows how to count change back correctly? (If a driver: should be done with a role play "at the door", Should never assume the tip, carries coin change, gives the change first and then smallest to largest bills)

  Yes

  No

• Demonstrates proper uniform and grooming standards? (If driver: delivery vehicle image also)

  Yes

  No