GPM Visit

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

People

• Ideal rota in place and recruitment plan active

  Select 0 1 2 3 4 5

  • 0
  • 1
  • 2
  • 3
  • 4
  • 5

• Briefs and de-briefs happening to correct structure

  Select 0 1 2 3 4 5

  • 0
  • 1
  • 2
  • 3
  • 4
  • 5

• Weekly reviews conducted to correct structure

  Select 0 1 2 3 4 5

  • 0
  • 1
  • 2
  • 3
  • 4
  • 5

• Recognition of high performers live in store

  Select 0 1 2 3

  • 0
  • 1
  • 2
  • 3

• Performance management active

  Select 0 1 2 3 4 5

  • 0
  • 1
  • 2
  • 3
  • 4
  • 5

Quality

• Routines and Rituals in place off peak

  0

  1

  2

  3

• Store team completing admin tasks as opposed to management

  0

  1

  2

  3

Customer

• Team aware of current WCS score and plan to improve

  Select 0 1 2 3 4 5

  • 0
  • 1
  • 2
  • 3
  • 4
  • 5

• Team aware of current mystery shop score and plan to improve

  Select 0 1 2 3 4 5

  • 0
  • 1
  • 2
  • 3
  • 4
  • 5

• Team can articulate EECC plan and understand the Why

  Select 0 1 2 3 4 5

  • 0
  • 1
  • 2
  • 3
  • 4
  • 5

• Team have a full understanding of the Pin Point Framework

  Select 0 1 2 3 4 5

  • 0
  • 1
  • 2
  • 3
  • 4
  • 5

• Plan in place to deliver Pin Point at peak

  Select 0 1 2 3 4 5

  • 0
  • 1
  • 2
  • 3
  • 4
  • 5

Finance

• Store performance Vs Control PPCR

  Select 0 1 2 3 4 5

  • 0
  • 1
  • 2
  • 3
  • 4
  • 5

• Store performance VS stretch PPCR

  0

  1

  2

  3

• Store performance Vs Control volume

  Select 0 1 2 3 4 5

  • 0
  • 1
  • 2
  • 3
  • 4
  • 5

• Store performance Vs Stretch volume

  0

  1

  2

  3

• Store performance for Upgrade mix & Spin and active plan

  Select 0 1 2 3 4 5

  • 0
  • 1
  • 2
  • 3
  • 4
  • 5

• Store performance for 4G & Rightsell and active plan

  Select 0 1 2 3 4 5

  • 0
  • 1
  • 2
  • 3
  • 4
  • 5

Vision

• SFL Active and sustainable plan in place to develop process

  Select 0 1 2 3 4 5

  • 0
  • 1
  • 2
  • 3
  • 4
  • 5

• Team are overcoming objections to close before asking for SFL support

  Select 0 1 2 3 4 5

  • 0
  • 1
  • 2
  • 3
  • 4
  • 5

• SFL controls pot use and compliance is 100%

  Select 0 1 2 3 4 5

  • 0
  • 1
  • 2
  • 3
  • 4
  • 5

• SFL tracker is used consistently to track volume, spin, rightsell and failed close

  Select 0 1 2 3 4 5

  • 0
  • 1
  • 2
  • 3
  • 4
  • 5

• Manager Signed

  Sign

• GPM Signed

  Sign