Information
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Client / Site
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Conducted on
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Location
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Regional Manager
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Venue Contact Onsite
Gaming Room Compliance
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Display Licence Date
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Latest Full Venue Licence - Society / Venue Details & Dates Displayed, Venue Manager Correct
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Grassroots Trust Reveal Display Sign Installed & In Working Order - check touch screen calibration and check information displayed is correct and up to date
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Correct Jackpot Player Instruction Notice Displayed
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Jackpot Details
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Ability to email Grant Application Form (test by sending an email whilst onsite)
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Harm Minimisation Pamphlets
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Under 18 Signage
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No Syndicate Play / Playing More Than One Machine Signage
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Jackpot Identification Numbers - All EGMs
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All button lights, belly lights & screens in working order
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All Hopper Lids securely fixed
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All Security Cage Seals in tact and logs up to date
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Last MPM Date
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All EGMs fixed securely to bases
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All locks & keys in working order
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Jackpot Controller in working order
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Jackpot Display is viewable from every machine
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Jackpot Displays including Toppers cannot be seen from outside the venue
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ATM is NOT situated in Gaming Area
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Time displayed on each EGM is correct
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Is the Site Controller secure I.e cabinet securely fixed to wall and door locked
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If there is a "Fire Exit" located inside the gaming room, is the door closed to stop direct access from outside.
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Condition of equipment - EGMs, Chairs, Bases, Signage
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Notes
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Add Photos
Main Entrance & Resource Compliance
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MAIN ENTRANCE COMPLIANCE
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Grassroots Trust Sign Boards installed
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Latest Full Licence - Society / Venue Details & Dates Displayed, Venue Manager Correct
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Liquor Licence Displayed & Venue Operator matches licensee
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Society Sign
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Notes on Main Entrance
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RESOURCE COMPLIANCE
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Game Rule 14 (2): All Cancel Credits, Hopper Refills & Short Pay are recorded on either the DIA prescribed form or an alternative form. <br>
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Game Rule 18 (3): Jackpot Manual in Resource Kit or available to view via COMs
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HPA Resources available and being utilised
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Harm Minimisation Manual Kit
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Harm Minimisation Reference Card in Kit or Available to view by all staff
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Cash Management Software Quick Reference Card in Kit
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Game Rule 14(2): DIA Gambling Equipment Fault / Player Dispute Forms in Resource Folder
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Game Rule 14(2): DIA Unpaid Prize Reports in Resource Folder
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Venue Staff understand use of forms above
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Harm Minimisation Policy on site and multiple copies available in Resource Folder
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Harm Minimisation Training Log on site and up to date
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Game Rule (13): Venue Employee Register on site and up to date
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Exclusion Order Booklet available and accessible by staff
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Completed Exclusion Orders on file and completed correctly with photo attached
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Ministry of Health Wallet Brochures in Resource Kit
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All MVE Requests are complete - refer to Exclusion Order List to ensure all requests have been received by the Trust.
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Venue Staff understand MVE Process
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Incident Diary available and being completed correctly (take photos of recent entries if applicable)
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Game Rule (12): Venue Manager accounts for the keys at the beginning and end of the gaming day
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Self addressed Envelopes in Kit
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Notes on Resource Compliance
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Add photos
Training Requirements
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Have all staff members received Harm Minimisation Training including Venue Manager
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If NO, add details of new staff members who require training and schedule training time whilst onsite
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Have all staff members received Refresher Harm Minimisation Training within 12months including Venue Manager
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If NO, add details of staff members who require refresher training and schedule training whilst onsite.
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Have all staff members received EGM training
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If NO, add details of staff members who require training
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Have all staff members received float / cash management training
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If NO, add details of staff you require training
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Have all staff members received Cash Management Software training
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IF NO, add details of staff members who require training
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Notes on Training Requirements
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Add photos
Harm Minimisation
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Are staff able to answer the following sample questions which relate to Harm Minimisation - add the staff member who answered the questions and the date of their last training session (may be a different staff member to the Venue Operator)
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Is there a Harm Prevention and Minimisation Policy for identifying problem gamblers and copies available for the public?
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If a patron asks to exclude themselves from the gaming room, can Gaming staff explain the process to go through to complete an Exclusion Request?
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Is the Incident Diary locatable by staff and being completed? Is the staff member able to explain a situation that you may log into the Incident Diary.
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Can Gaming Staff name 3 Strong Signs of a Problem Gambler?
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Can Gaming Staff name 3 General Signs of a Problem Gambler?
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Are all Gaming Staff trained in problem gambling awareness? Is there a Training Log onsite which lists all Gaming Staff that have been trained? What is the process when a new staff member starts working with Gaming to ensure that they are trained adequately in Harm Minimisation?
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How many excluded patrons are at this venue? How often are you reviewing photos of excluded patrons?
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How often are you conducting sweeps of the Gaming Room? What sort of things are you checking when you conduct a sweep?
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Notes on Harm Minimisation
Float Management & Banking
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Float is sufficient for gaming
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Current Float Level ($) including Hoppers and Safe
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Best Practice: Float is managed separately to other floats I.e bar float
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Daily balancing completed I.e. money & hoppers
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Are venue staff checking GMP reconciliations under Compare EMS to GMP in QEC Management - this should be done at a minimum weekly on a Monday morning.
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All discrepancies are investigated
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Venue balances safe regularly
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Add any details of float balancing or banking queries/concerns by Venue Operator or Staff
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Does the venue have access to view bank balances
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Best Practice: Is the venue banking GMP on a regular basis, minimum twice per week
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Notes on Float Management & Banking
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Add photos
Other Checks & Signatures
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OTHER CHECKS
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Stocktake of auxiliary equipment: Is the stocktake in COMs up to date? Update as required.
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All staff know service company contact number
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Service time is satisfactory
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DVR & Cameras in working order
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Venue Manager knows how to access DVR System and download footage
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Sets of Keys on site - Qty
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Key Codes
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Keys held in secure location including spare set
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Game Rule (12): Site Controller Cabinet Key is kept separately to Gaming Keys in a secure location
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Venue Operator has Insurance for Money and is sufficient to cover any risk
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Are Gaming Machines left open at the end of the shift following Cash Clearance?
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Does the Venue Operator have any concerns regarding their Insurance Policy if Gaming Machine Doors are left open overnight? Note that value of hopper coins is minimal compared to damage caused to gaming machines in a break in.
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The word Casino or jackpots is NOT advertised anywhere in / around the venue
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Other Gambling / Games of Chance available to public are compliant
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Is the Venue Operator receiving the Monthly Statement by email
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Are the personal details for the Venue Manager correct I.e postal address, marital status, other personal circumstances
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Add details of changes to Venue Manager personal details - a GC5 form may need to be completed.
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Are there any Health and Safety risks or incidents to report - these include any incidents with Gaming Machines or auxiliary equipment owned by Grassroots Trust.
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If YES, add details of the Health and Safety Incident and complete an Incident Report Form (at the office) and the Grassroots Trust Board of Directors must be notified
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Add any details of any Health and Safety Risks identified whilst onsite (related to the Gaming Equipment At this venue)
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Notes
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Add photos
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SIGNATURES
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Venue Operator / Manager Signature
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Regional Manager Signature
