Information
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Client / Site
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Conducted on
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Location
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Regional Manager
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Venue Contact Onsite
Gaming Room Compliance
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Display Licence Date
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Latest Full Venue Licence - Club / Venue Details & Dates Displayed, Venue Manager Correct
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Club Sign
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Correct Jackpot Player Instruction Notice Displayed
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Jackpot Details
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Grant Application Forms
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Harm Minimisation Pamphlets
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Under 18 Signage
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No Syndicate Play / Playing More Than One Machine Signage
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Jackpot Identification Numbers - All EGMs
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All button lights, belly lights & screens in working order
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All Hopper Lids securely fixed
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All Security Cage Seals in tact and logs up to date
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Last MPM Date
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All EGMs fixed securely to bases
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All locks & keys in working order
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Jackpot Controller in working order
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Jackpot Display is viewable from every machine
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Jackpot Displays including Toppers cannot be seen from outside the venue
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ATM is NOT situated in Gaming Area
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Time displayed on each EGM is correct
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Is the Site Controller secure I.e cabinet securely fixed to wall and door locked
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If there is a "Fire Exit" located inside the gaming room, is the door closed to stop direct access from outside.
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Condition of equipment - EGMs, Chairs, Bases, Signage
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Notes
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Add Photos
Main Entrance & Resource Compliance
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MAIN ENTRANCE COMPLIANCE
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Latest Full Licence - Club / Venue Details & Dates Displayed, Venue Manager Correct
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Liquor Licence Displayed & Venue Operator matches licensee (if applicable)
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Notes on Main Entrance
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RESOURCE COMPLIANCE
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Game Rule 14 (2): All Cancel Credits, Hopper Refills & Short Pay are recorded on either the DIA prescribed form or an alternative form. <br>
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Game Rule 18 (3): Jackpot Manual in Resource Kit
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HPA Resources available and being utilised
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Harm Minimisation Manual Available
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Class 4 Gaming Manual Available
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Harm Minimisation Reference Card Available
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Cash Management Software Quick Reference Card Available
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Game Rule 14(2): DIA Gambling Equipment Fault / Player Dispute Forms in Resource Folder
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Game Rule 14(2): DIA Unpaid Prize Reports in Resource Folder
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Venue Staff understand use of forms above
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Harm Minimisation Policy on site and multiple copies available in Resource Folder
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Harm Minimisation Training Log on site and up to date
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Game Rule (13): Venue Employee Register on site and up to date
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Exclusion Orders available and accessible by staff
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Completed Exclusion Orders on file and completed correctly with photo attached
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Ministry of Health Wallet Brochures Available
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All MVE Requests are complete
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Venue Staff understand MVE Process
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Incident Diary available and being completed correctly (take photos of recent entries if applicable)
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Best Practice: Is the Venue using a Key Register?
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Game Rule (12): Venue Manager accounts for the keys at the beginning and end of the gaming day
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Notes on Resource Compliance
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Add photos
Training Requirements
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Have all staff members received Harm Minimisation Training including Venue Manager
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If NO, add details of new staff members who require training and schedule training time whilst onsite
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Have all staff members received Refresher Harm Minimisation Training within 12months including Venue Manager
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If NO, add details of staff members who require refresher training and schedule training whilst onsite.
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Have all staff members received EGM training
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If NO, add details of staff members who require training
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Have all staff members received float / cash management training
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If NO, add details of staff you require training
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Have all staff members received Cash Management Software training
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IF NO, add details of staff members who require training
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Notes on Training Requirements
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Add photos
Harm Minimisation
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Are venue staff able to answer the following sample questions that the DIA may ask with regards to Harm Minimisation?
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Is there a Harm Prevention & Minimisation (HPM) Policy for identifying problem gamblers and copies available for the public?
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If a patron asks to exclude themselves from the gaming room, can Gaming Staff explain the process to go through to complete an Exclusion Request?
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Is the Incident Diary locatable by staff and being completed?
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Can Gaming Staff name 5 indicators of a Problem Gambler?
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Are all a Gaming Staff trained in problem gambling awareness? Is there a Training Log onsite which lists all Gaming Staff that have been trained?
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How many current Excluded Patrons at this venue?
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How often are you conducting sweeps of the Gaming Room? What sort of things are you checking when you conduct a sweep?
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Notes on Harm Minimisation
Float Management & Banking
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Float is sufficient for gaming
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Current Float Level ($) including Hoppers and Safe
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Best Practice: Float is managed separately to other floats I.e bar float
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Daily balancing completed I.e. money & hoppers
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All discrepancies are investigated
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Venue balances safe regularly
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Add any details of float balancing or banking queries/concerns by Venue Operator or Staff
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Does the venue have access to view bank balances
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Notes on Float Management & Banking
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Add photos
Other Checks & Signatures
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OTHER CHECKS
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All staff know service company contact number
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Service time is satisfactory
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DVR & Cameras in working order
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Venue Manager knows how to access DVR System and download footage
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Sets of Keys on site - Qty
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Key Codes
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Keys held in secure location including spare set
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Game Rule (12): Site Controller Cabinet Key is kept separately to Gaming Keys in a secure location
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Are the Opening / Closing Hours displayed at Main Entrance to venue
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Venue Operator has Insurance for Money and is sufficient to cover any risk
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The word Casino or jackpots is NOT advertised anywhere in / around the venue
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Other Gambling / Games of Chance available to public are compliant
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Notes
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Add photos
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SIGNATURES
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Venue Operator / Manager Signature
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Regional Manager Signature
