GSR Qualification Test

Properly locate and list uses for all safety locations in the store. (Safety Cabinet)

Demonstrate the proper lifting technique for heavy items.

Properly locate and demonstrate use of the SDS binder.

Properly locate and demonstrate the proper use of the eyewash station

Properly locate and explain the use of the Fire Extinguishers at your location

Properly locate and explain when an emergency exit should be used.

Demonstrate a proper TDC Welcoming Greeting and explain its importance

Demonstrate the proper TDC telephone greeting.

Demonstrate and explain the proper procedure for handling delays and long lines.

Answer the question "Who is the Tide Cleaners typical Guest?"

Demonstrate or role play a scenario where you use S.A.I.N.T.

Demonstrate or role play a scenario where you use H.E.A.R.D.

Provide an example departing phrase for a guest who just picked up their order

Explain the ICR Program as if you were telling a guest for the first time.

Demonstrate and explain the proper uniform guidelines for all team members.

Explain the expectations for greeting a guest at Tide Cleaners.

Properly explain the 7 Points of Inspection at Tide Cleaners.

Explain all of the 24 hour services available at your location.

Explain how a guest becomes eligible for 24 hour drop off.

Describe the process for a guest requesting a locker or kiosk service.

Demonstrate the CSR procedure for a guest requesting a locker or kiosk service.

List and describe at least 5 Points of Difference.

Explain the same day service program

Demonstrate the procedure for assisting a drive thru or curbside valet guest

Explain the inner circle rewards program.

Demonstrate adding a guest to the ICR program.

Explain all the outside or additional services available at your location.

Demonstrate the procedure for handling alterations items.

Demonstrate the procedure for handling suedes and leathers.

Demonstrate the procedure for handling wedding gowns or formal items.

Properly explain and demonstrate how to use WorkFlow in SPOT POS.

Explain how an alterations item is managed in SPOT once it is ready for assembly.

Identify and discuss three situations when a redo may need to be performed.

Explain and demonstrate the proper procedures for handling a redo item.

Demonstrate how to track and mange redo items.

Demonstrate and explain when you use the Quick Ticket process.

Explain the methods of payment accepted at your location

Demonstrate picking up an order with a cash credit, cash, and credit card payment.

Demonstrate extending and revoking a cash credit on a guest's account.

Demonstrate adding a new guest in the SPOT POS System

Demonstrate adding or modifying the following items: Guest's Name, Email Address, Birthday, Starch Preference, Home Store, Express Checkout (Credit Card on File), Order Ready Email, and Guest Comment/Reminder (Send to Assembly, Change color, Pickup/Dropoff/All Times)

Demonstrate printing a bag tag for a guest's ICR bag.

Demonstrate reprinting an ICR coupon and chekcing an ICR points balance

Demonstrate enabling a guest for promotional emails from TDC.

Demonstrate the proper procedure for enrolling a guest in Express Check Out

Demonstrate the process for checking in a cash drawer at the beginning of the day.

Demonstrate the process for checking out a cash drawer at the end of the day.

Explain when it is necessary and demonstrate how to search for garments.

Demonstrate how to manually rack an item and explain when it should be done.

Demonstrate how to change a heat seal's definition

Demonstrate how to change the guest to which a heat seal is linked.

Demonstrate how to enter an Orphan into SPOT and when it is necessary.

Demonstrate how to conduct a monthly inventory.

Demonstrate how to check the orders not ready function in SPOT POS and why it is a valuable tool for the CSR and Management teams.

Locate the store opening and closing checklists for the CSR role.

Demonstrate the proper CSR Opening Procedures in order.

Demonstrate the proper CSR Closing Procedures in order.

Provide an overview of a typical day of a Tide Cleaners CSR.

Provide examples of how a CSR can exceed a guest's expectations.

Explain what Guest Hospitality means at Tide Cleaners and provide examples of how a CSR can extend Hospitality to our Guests.

Demonstrate the proper procedure for applying a flag tag to a garment. (proper placement)

Explain the importance of being professional when writing on flag tags.

Demonstrate the proper procedure for applying a heat seal.

Explain where a heat seal should be applied on laundered shirts.

Explain where a heat seal should be applied on pants/shorts.

Explain where a heat seal should be applied on a blazer/sport coat.

Explain where a heat seal should be applied on dry clean shirt.

Explain where a heat seal should be applied on a tie.

Explain where a heat seal should be applied on dresses/blouses/sweaters/jackets/coats/skirts/vest.

Explain where a heat seal should be applied on suedes/leathers.

Explain where a heat seal should be applied on household items (blankets/comforters/shams/sheets/duvets)

Explain where a heat seal should be applied on tablecloths/napkins.

Explain where a heat seal should be applied on wedding dresses

Explain the process of detailing in a wash and fold order.

Describe the impact to the Assembly Operator if heat seals are not properly applied to garments at detailing.

Demonstrate proper detailing procedure (for at least 5 garments)

Explain why it is important to count garments prior to finishing an order.

Demonstrate how to add an item to an order.

Explain the most commonly missed item when detailing an order and how to prevent this from happening (belt)

Explain what garments are dry cleaned versus laundered ad how to process each.

Explain why some garments that may be laundered are processed as dry cleaning. (fancy buttons, deep colors to hold color, courdory, silk)

Properly identify at least 5 common patterns on garments as listed in SPOT POS.

Properly identify at least 5 fabric types.

Properly identify at least 5 common garment types as listed in SPOT POS.

Explain why Startch and No Startch Laundered items are sorted separately.

Explain how to handle "light," "medium," and "heavy" startch items

Explain how to handle "cowboy" startch items

Demonstrate the 360 review of at least 5 different types of garments

Explain and demonstrate the procedure for items found in the guest's pockets

Explain the importance of heatsealing the "We believe bag" and how it gets back to the guest after detailing.

Demonstrate and explain the process for detachable hoods, belts, and liners

Explain the importance for including detachable hoods, belts, and liners on the same order/invoice as the garment to which they belong

Demonstrate how to add an item to an existing order

Demonstrate splitting an order during detailing.

Explain why TDC splits items sent for alterations or special services

Demonstrate how you check than an item was detailed correctly.

Name and demonstrate three ways that items could be mistakenly excluded from a guest's order and explain why it is imporatnt to prevent this from occurring.

Explain three ways of how one guest's garment could be mixed up with another guest's order and why it is important to prevent this from occurring.

Explain the importance of using detailing bins instead of the counter or floor.

Explain and demonstrate the procedure for bulky sweaters, coats, and multiple suit jackets/blazers.

Demonstrate and explain the CSR procedures for household items.

Name household items that we do not service (most throw pillows, drapes, valances, shower curtain, cushion covers, couch covers)

Explain the procedure for rugs and the minimum pricing and time frame

Explain the procedure for alterations (time frame, pricing, exact need, procedure for detailing)

Explain the procedure for leathers/suedes (time frame, pricing, procedure for detailing)

Explain the procedure for any misc. items that may not be able to go into the dry-cleaning machines (sequins, beads, tassels, faux leather/fur, real leather/fur, buckles, plastic buckles, contrasting colors, extremely delicate/thin material, saris, foiling rhinestone buttons and fancy buttons that may chip/crack) When in doubt just ask.

Demonstrate the proper procedure for when stains are found on items (describe procedure for blood, urine, bile, or waste)

Demonstrate the proper procedure for when damage is found on an item when detailing.

Explain the impact to the production team if orders are not detailed in a timely manner.

Explain the impact to the production team when items are not detailed, split, or put in the stain bucket properly.

Explain the impact to the production team when pockets are not checked properly.

Explain the impact to the guest if orders are not detailed timely.

Explain how to handle an unhappy guest if their order was not ready on time.

Explain how to handle an unhappy guest if their order has a missing item(s).

Explain how to handle an unhappy guest if their item has been damaged.

Demonstrate how to search the Orphan Listing in the SPOT POS system

Demonstrate how to reboot a POS Station.

Recite from memory the APFI support Line Phone Number or locate an easily accessible laminate with the number listed.

Successfully complete and pass the written exam.