Title Page

  • Site conducted

  • Conducted on

  • Prepared by

  • Location

Guest Experience

  • Month To Date On Time Percentage is 95% or higher? (10)

Exterior

  • Sidewalks, parking lot is liter and debris free? (5)

  • Landscaping is well maintained and liter and debris free? (1)

  • Trash enclosure is free of debris outside the dumpster and doors to the enclosure are kept closed? (1)

  • All signage on the building and or monument sign is working and in good condition? (1)

  • Tide Cleaners Van is clean inside and outside? Is wrap of van bubbled or faded? (if applicable) (1)

  • Windows clean from smudges and window sills clean from build-up dirt? (1)

  • Entry into plant free of dirt, gum, door thresholds clean? (1)

Unloading Zone

  • Placing color coded bags in the appropriate places i.e. redo's, same day service? (2)

  • Off loading laundry bags into carts? (2)

  • Unloading zone is clean and organized? (2)

  • Using flag tags, Reminder comments (If they detail at plant)? (2)

  • CSR's are placing guest orders in express bags and only working on one order at a time? (2)

  • No TC Express Bags or guest orders are placed on the floor? (2)

Dry Cleaning Machine Standards

  • Dry Cleaning Machines are clean? Wiped down on a regular basis, no<br>dust or lint build up on machines? (5)

  • Containment pans are clean and free of debris? (5)

  • Spin disk filter pressure - 10-18 psi (5)

  • Carbon filter pressure - 0-18 psi (5)

  • Green Earth detergent is primed and calibrated per machine size?<br>(40-60 lb. 1.75 oz. 80-90 lb. 2.0 oz.) (5)

  • Tide Perfume Spray is primed and calibrated on all DC machines?<br>Perfume spray nozzles are spraying a fine mist and not dripping during<br>the perfume cycle? (5)

  • Spotting board is clean and organized? (10)

  • Do all spotting bottles have the correct label with the correct<br>chemicals inside? Are all water bottles properly labeled? Safe practices<br>are being followed when using chemicals? (5)

  • **CRITICAL**<br>All detergents and chemicals are Tide Cleaners<br>approved? (15)

  • No foul odors coming from the button trap, inside the drum or on recently cleaned clothes? (0)

  • Are all separator tanks being clean with no lint or debris build up on<br>glass? (5)

  • **CRITICAL**<br>Is there adequate levels of solvent in each working<br>tank? (80-90lb. 50 gallons min. 40-60lb. 45 gallons min.) (15)

Dry Cleaning Maintenance and Equipment Standards

  • Is there documentation on the poundage chart of filter pressure,<br>amount of water drained from the bottom decanter and program 20 spin<br>and drop frequencies? (5)

  • Is there evidence of preventative Maintenance/log sheets (Daily, weekly, monthly, quarterly, yearly)? (10)

Laundry Maintenance and Equipment Standards

  • All wash machines are clean, wiped down on a regular basis, no dust or lint build up on machines? (2)

  • Area behind wash machines is clean and debris free? (2)

  • **CRITICAL**<br>Tide Detergent is at sufficient levels and is primed on<br>both washers? (15)

  • Color Safe Bleach has sufficient levels is primed on both washers? (10)

  • Liquid Starch has sufficient levels and is primed and has product on<br>both washers? (10)

  • Downy has sufficient levels and is primed on both washers? (10)

  • Tide Whitening Enhancer has sufficient levels and is primed on all<br>washers? (10)

  • Putting the correct amount of shirts in load (60 shirts per load)? (5)

  • Tracking of product marked on a regular basis? (5)

  • Look at program screen: Does the program match the garments<br>inside? Should not say running when machine is empty. (Short cycling) (5)

Boiler & Boiler Room Standards

  • Boiler room is clean and organized? (5)

  • Boiler inspection is up to date? Note date of expiration on the boiler<br>certificate. (5)

  • Has there been a boiler water analysis completed in the last 3<br>months? (2)

  • No steam leaks in Boiler room? (2)

  • Site glass on Boiler is clean and well maintained? (2)

Environmental & Safety Standards

  • **CRITICAL**<br>Are all waste streams properly disposed of in a waste<br>barrel that is dated, sitting on a containment pan and picked up<br>regularly? (15)

  • Is there a working waste machine for separator water disposal? Zero<br>waste or Sahara? (5)

  • Is the safety cabinet fully stocked, organized, and equipped with the<br>following: a working flashlight, disposable nitrile rubber gloves, safety<br>goggles, wet floor sign, first aid kit, SDS book, lockout/tagout kit, and<br>blood borne pathogens kit? (15)

  • Is the Eyewash Station functional and free of debris? Annual<br>inspection up to date? Are there Inspector dates and initials listed on<br>inspection cards? (5)

  • Are all fire extinguishers mounted and fully charged? Annual<br>inspection of extinguishers is up to date? Are there inspector dates and<br>initials listed on inspection card? (5)

  • Are all steam pipes properly insulated? Iron hoses and connections<br>are all properly covered? (5)

  • All aisle ways are clear? There is a 3 ft. clearance around all electrical<br>panels? (2)

  • **CRITICAL** Has each team member completed the safety training?<br>Is all training documented in the Health & Safety Manual? (15)

Finishing Equipment Standards

  • All pressing stations are wiped down and cleaned on a regular basis?<br>Not lint and debris build up on presses? Pressing tools are neatly<br>organized? (2)

  • All press pads are in good condition and properly installed and<br>changed on a regular basis? (5)

  • The shirt buck(s) is clean inside and outside the buck? No lint and<br>debris build up in or around the buck(s)? (2)

Plant Standards

  • Is the production area clean, swept and mopped, trash cans emptied<br>on a regular basis? (2)

  • Are all cabinets and shelving neatly organized? All aisle ways are<br>clear? No items stored on the floor other than in-use liquid drums? (2)

  • Restroom sink, toilet, mirror and trash can are clean. Restroom is fully<br>stocked with soap, paper towels (if blow dry, working properly) and toilet<br>paper. (2)

  • Restroom floor and ceiling tiles, and vents are clean from dirt? (2)

  • Spot cooler is on and working by design? (2)

  • Plant temperature is meeting standard, at equipment positions,<br>degrees are within 65-80? (2)

  • **CRITICAL**<br>All supplies are from an approved vendor. (This is a<br>critical item) (15)

  • All proprietary supplies are being used (poly bags, W&F bags, IBIY<br>bags-proper logo) (15)

  • All hangers are to spec and purchased from approved vendors only? (15)

Assembly & Inspection: Orphans & Packaging

  • Orphan line dated and organized? (2)

  • Orphans are entered into the POS system daily? (2)

  • Note number of orphans in the past 30 days:

  • Following standard packaging procedures: Collar supports, Tissue<br>paper, Shoulder guards, Tie boards, French cuff clips, Bust forms (2)

Quality Standards

  • Inspect 25 Pants/Slacks for: sharp straight crease down the front, no<br>double creases, all stains are removed, all buttons/hooks/hems are<br>intact. No seam impressions, no wrinkles in the waist or crotch area?

  • Inspect 25 Laundered shirts for: sharp crisp collar that is properly<br>broken at the collar seam, sharp crisp cuffs, no wrinkles down the<br>front,smooth pocket,no wrinkles on the back,even back pleat,no wrinkles<br>in the sleeves or down the sides,no visible stains, no cracked or missing<br>buttons?

  • Inspect 10 Dresses for: Front is properly pressed, back is properly<br>pressed, all buttons/hooks/hems intact, waistband is properly pressed, no<br>visible stains?

  • Inspect 10 Skirts for: Front is properly pressed, back is properly<br>pressed, all buttons/hooks/hems intact, waistband is properly pressed, no<br>visible stains?

  • Inspect 10 Sports Coats/Blazers for: Lapels are properly pressed and<br>rolled,shoulder/chest pressed with no interface bubbling, collar well<br>formed and pressed, sleeves pressed and well formed, no pocket<br>impressions, inside lining is pressed, no visible stains, all buttons and<br>hems intact?

  • Inspect 10 Dry Cleaned Blouses/Shirts for: Collars well formed and<br>pressed,no wrinkles in sleeves, cuffs properly pressed, no wrinkles on<br>the front or back, no visible stains, all buttons, hooks, hems intact?

  • Inspect a total of 10 Sweaters/Over Coats/Jackets for: Sweaters<br>folded properly over a strut hanger, no shoulder dimples from hanging a<br>sweater, no visible stains, all belts, buttons/hems are intact on coats and<br>jackets?

  • Inspect 4 wash and fold orders: Following SOP: Folding & Packaging.

Loading Zone Standards

  • Driver is carefully handling completed orders? (1)

  • Van is clean inside and outside? (1)

  • Driver is in an approved uniform? (1)

  • Loading zone is clean and organized? (1)

  • All orders due are accounted for and on time at the end of the day? (10)

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