GTR Competence assessment

GTR Competence assessment process

• Document No.

• Employee name: (Forename-Surname)

• Employee number :

• Employee Role:

  Select Station assistant Team leader/Supervisor Station Sales Clerk Team leader/Supervisor Sales RSA RSB Revenue Control Officer Revenue protection inspector Team Leader RCO

  • Station assistant
  • Team leader/Supervisor Station
  • Sales Clerk
  • Team leader/Supervisor Sales
  • RSA
  • RSB
  • Revenue Control Officer
  • Revenue protection inspector
  • Team Leader RCO
• Location: (Station-Depot)
  Address

• Assessment commenced on: (Date-Time)

  Date

• Auditor name: (Forename- Surname)

Section 1: Personal responsibility :

• Question 1.1a: How do you ensure your appearance, as per frontline employee, is in accordance with company requirements?

  Competent

  Not yet competent

  Not applicable

• Assessor answer guide:

  Select Full company uniform Identification badges Appearance - neat, tidy and clean Accessories - Ties, loupettes, name badges Personal - hygiene, tattoos and piercings PPE - HVV and Black shoes

  • Full company uniform
  • Identification badges
  • Appearance - neat, tidy and clean
  • Accessories - Ties, loupettes, name badges
  • Personal - hygiene, tattoos and piercings
  • PPE - HVV and Black shoes

• Question 1.1b: Why does the company require these high standards?

  Competent

  Not yet competent

  Not applicable

• Assessor answer guide:

  Select identifiable to customer as employees Professional

  • identifiable to customer as employees
  • Professional

• Question 1.1c: Where can you find the acceptable standards document?

  Competent

  Not yet competent

  Not applicable

• Assessor answer guide:

  Company intranet - Platform

• Question 1.2a: what is in the drugs and alcohol policy?

  Competent

  Not yet competent

  Not applicable

• Select Applies to everyone, employees and contractors Do not report for duty under the influence of drugs or alcohol Do not have in your possession drugs and or alcohol Do not consume alcohol or drugs whilst on duty limits: 29 milligrams per 100 millilitres of blood Limits: 39 milligrams per 100 millilitres of urine Time between consumption and resumption of work (12 hour example) For cause procedure, general and train dispatch operational If you have a alcohol or drug related problem, report it to your line manager. GTR assistance programme for rehabilitation.

  • Applies to everyone, employees and contractors
  • Do not report for duty under the influence of drugs or alcohol
  • Do not have in your possession drugs and or alcohol
  • Do not consume alcohol or drugs whilst on duty
  • limits: 29 milligrams per 100 millilitres of blood
  • Limits: 39 milligrams per 100 millilitres of urine
  • Time between consumption and resumption of work (12 hour example)
  • For cause procedure, general and train dispatch operational
  • If you have a alcohol or drug related problem, report it to your line manager. GTR assistance programme for rehabilitation.

• Question 1.2b: What should you do if you take any medication and why?

  Competent

  Not yet competent

  Not applicable

• Assessor answer guide:

  Advise their line manager

• Question 1.2c: How does the company monitor employees for use of drugs and alcohol?

  Competent

  Not yet competent

  Not applicable

• Assessor answer guide:

  A programme of screening is in place

• Question 1.3a: What is your signing on procedure and why is it important?

  Competent

  Not yet competent

  Not applicable

• Assessor answer guide:

  Select Signing in - fire regulations designated reporting point

  • Signing in - fire regulations
  • designated reporting point

• Question 1.3b: what action would you take if your were unable to attend duty?

  Competent

  Not yet competent

  Not applicable

• Assessor answer guide:

  Select Inform supervisor or manager as soon as reasonably practicable (local procedure) REVENUE ONLY: Leave message on answerphone

  • Inform supervisor or manager as soon as reasonably practicable (local procedure)
  • REVENUE ONLY: Leave message on answerphone

• Question 1.3d: What are your responsibilities regarding signing on?

  Competent

  Not yet competent

  Not applicable

• Assessor answer guide:

  Select Company security identification Equipment , PPE, as applicable to job role Ready for duty Drugs and alcohol policy REVENUE ONLY: PDA, Thyrone (chip and pin) and oyster reader REVENUE ONLY: Competence licence STATION STAFF ONLY: Competence licence (SCWID) SALES STAFF ONLY: Station checks

  • Company security identification
  • Equipment , PPE, as applicable to job role
  • Ready for duty
  • Drugs and alcohol policy
  • REVENUE ONLY: PDA, Thyrone (chip and pin) and oyster reader
  • REVENUE ONLY: Competence licence
  • STATION STAFF ONLY: Competence licence (SCWID)
  • SALES STAFF ONLY: Station checks

• Question 1.4: What are the rules governing the hours that you are rostered to work and the break that you should have between shifts?

  Competent

  Not yet competent

  Not applicable

• Assessor answer guide:

  Select Hidden18 12 Hours rest between shifts No more than 72 hours per week No more than 13 days working consequitively No more than 12 hours shifts (unless in an emergency) Awareness and responsibility of own roster Compliance to roster SALES ONLY: Schedule 17

  • Hidden18
  • 12 Hours rest between shifts
  • No more than 72 hours per week
  • No more than 13 days working consequitively
  • No more than 12 hours shifts (unless in an emergency)
  • Awareness and responsibility of own roster
  • Compliance to roster
  • SALES ONLY: Schedule 17

• Question 1.5a: In a front line role, what is meant by "high profile presence and visibility"?

  Competent

  Not yet competent

  Not applicable

• Assessor answer guide:

  Select Availability to customers at all times STATION AND REVENUE: Safe management of passengers and crowd control

  • Availability to customers at all times
  • STATION AND REVENUE: Safe management of passengers and crowd control

• Question 1.5b: Why is it required?

  Competent

  Not yet competent

  Not applicable

• Assessor answer guide:

  Select Identifiable as staff to customers Security awareness

  • Identifiable as staff to customers
  • Security awareness

Section 2: Policy and Proceudre:

• Question 2.1: What documentation (procedures, books, standards) is available to you to help you with your role and understanding the standards required?

  Competent

  Not yet competent

  Not applicable

• Assessor answer guide:

  Select Rule book Train dispatch procedure Rules of conduct Revenue standards check Transec agreements and standards Job description Uniform standards Safety management system documents Mobile phone policy Social media policy QuEST schedules Revenue only: Cash regulations Revenue only: Penalty fares rules Revenue only: Timetables Sales only: Cash regulations Sales only: Tribute/fast tis/!shere/ smart manuals Sales only: ATOC retail manual Sales only: TVM manual Sales only: Internal control audit procedure Sales only: Retail settlement plan (RSP) Revenue and sales: National conditions of carriage

  • Rule book
  • Train dispatch procedure
  • Rules of conduct
  • Revenue standards check
  • Transec agreements and standards
  • Job description
  • Uniform standards
  • Safety management system documents
  • Mobile phone policy
  • Social media policy
  • QuEST schedules
  • Revenue only: Cash regulations
  • Revenue only: Penalty fares rules
  • Revenue only: Timetables
  • Sales only: Cash regulations
  • Sales only: Tribute/fast tis/!shere/ smart manuals
  • Sales only: ATOC retail manual
  • Sales only: TVM manual
  • Sales only: Internal control audit procedure
  • Sales only: Retail settlement plan (RSP)
  • Revenue and sales: National conditions of carriage

• Question 2.2a: How would you find information about special events, engineering works etc.?

  Competent

  Not yet competent

  Not applicable

• Assessor answer guide:

  Select Found on platform Timetable changes

  • Found on platform
  • Timetable changes

• Question 2.2b: What if the company intranet is down?

  Competent

  Not yet competent

  Not applicable

• Assessor answer guide:

  Select Periodic notices issued - STN, WON and PON National rail enquiries External website

  • Periodic notices issued - STN, WON and PON
  • National rail enquiries
  • External website

• Question 2.2c: What is your understanding of STN?

  Competent

  Not yet competent

  Not applicable

• Assessor answer guide:

  Special traffic notice

• Question 2.2d: Where would you find this document?

  Competent

  Not yet competent

  Not applicable

• Assessor answer guide:

  Company intranet Platform

  Weekly paper publication

• Question 2.3a: How do you get the information you require for your job?

  Competent

  Not yet competent

  Not applicable

• Assessor answer guide:

  Select Manager brief P2 Company Ipad (personal issue) P2 Platform information hubs Company intranet - Platform Other TOCs websites Smartphone (if provided) Customer information screens (CIS) Station radio network STATION STAFF ONLY: Live departure screens STATION STAFF ONLY: Service delivery centre (SDC), Team leader or local manager REVENUE ONLY: Twitter SALES ONLY: Tribute/ fastis

  • Manager brief
  • P2
  • Company Ipad (personal issue)
  • P2
  • Platform information hubs
  • Company intranet - Platform
  • Other TOCs websites
  • Smartphone (if provided)
  • Customer information screens (CIS)
  • Station radio network
  • STATION STAFF ONLY: Live departure screens
  • STATION STAFF ONLY: Service delivery centre (SDC), Team leader or local manager
  • REVENUE ONLY: Twitter
  • SALES ONLY: Tribute/ fastis

• Question 2.3b: What systems, equipment are available to you to get this information?

  Competent

  Not yet competent

  Not applicable

• Assessor answer guide:

  Select Manager brief P2 Company Ipad (personal issue) P2 Platform information hubs Company intranet - Platform Other TOCs websites Smartphone (if provided) Customer information screens (CIS) Station radio network STATION STAFF ONLY: Live departure screens STATION STAFF ONLY: Service delivery centre (SDC), Team leader or local manager REVENUE ONLY: Twitter SALES ONLY: Tribute/ fastis

  • Manager brief
  • P2
  • Company Ipad (personal issue)
  • P2
  • Platform information hubs
  • Company intranet - Platform
  • Other TOCs websites
  • Smartphone (if provided)
  • Customer information screens (CIS)
  • Station radio network
  • STATION STAFF ONLY: Live departure screens
  • STATION STAFF ONLY: Service delivery centre (SDC), Team leader or local manager
  • REVENUE ONLY: Twitter
  • SALES ONLY: Tribute/ fastis

• Question 2.4a: What is contained in a Task Risk Assessment?

  Competent

  Not yet competent

  Not applicable

• Assessor answer guide:

  Select Task assessed Identifying hazards Hazard/activity/plant/material likelihood and severity Control measures PPE Additional control measures how to undertake the task safely

  • Task assessed
  • Identifying hazards
  • Hazard/activity/plant/material
  • likelihood and severity
  • Control measures
  • PPE
  • Additional control measures
  • how to undertake the task safely

• Question 2.4b: What are task risk assessments for?

  Competent

  Not yet competent

  Not applicable

• Assessor answer guide:

  Select Identify hazards and risks Reduce likelihood and severity Safe process for all Safe method of work Implement control measures Mitigate loss/ reputation Identify correct PPE

  • Identify hazards and risks
  • Reduce likelihood and severity
  • Safe process for all
  • Safe method of work
  • Implement control measures
  • Mitigate loss/ reputation
  • Identify correct PPE

• Question 2.4c: What is your responsibility with regards to Risk Assessments for your duties?

  Competent

  Not yet competent

  Not applicable

• Assessor answer guide:

  Select Read and understand task assessment Use the correct PPE Work safely Stop any unsafe method of work

  • Read and understand task assessment
  • Use the correct PPE
  • Work safely
  • Stop any unsafe method of work

• Question 2.4d: Where can you find copies of task assessments?

  Competent

  Not yet competent

  Not applicable

• Assessor answer guide:

  Location with station premises as advised

  Line manager

• Question 2.5a: What is contained in the company vulnerable persons policy?

  Competent

  Not yet competent

  Not applicable

• Select Identified individuals deemed vulnerable What the company will do to assist Role of all employees

  • Identified individuals deemed vulnerable
  • What the company will do to assist
  • Role of all employees

• Question 2.5b: Whom is likely to be termed as a vulnerable person?

  Competent

  Not yet competent

  Not applicable

• Assessor answer guide:

  Select Persons with physical incapacity , reduced mobility, wheelchair users Visually or hearing impaired anyone of the following: expectant mothers, young people travelling alone, adults with young children, non-English speaking people, elderly, hose with learning disabilities, people under the influence of drugs or alcohol, lost or disorientated people , those with heavy luggage

  • Persons with physical incapacity , reduced mobility, wheelchair users
  • Visually or hearing impaired
  • anyone of the following: expectant mothers, young people travelling alone, adults with young children, non-English speaking people, elderly, hose with learning disabilities, people under the influence of drugs or alcohol, lost or disorientated people , those with heavy luggage

• Question 2.5c: What special attention should you pay to a vulnerable person?

  Competent

  Not yet competent

  Not applicable

• Assessor answer guide:

  Select Identify Assess Respond Ensure that you undertake this quickly and effectively

  • Identify
  • Assess
  • Respond
  • Ensure that you undertake this quickly and effectively

• Question 2.5d: How would you manage someone under the influence of drugs or alcohol?

  Competent

  Not yet competent

  Not applicable

• Assessor Answer guide:

  Look after the person - but do not place you own personal safety at risk or that of anyone else

• Question 2.5e: REVENUE ONLY: How would you deal with a person with no means to pay?

  Competent

  Not yet competent

  Not applicable

• Assessor answer guide:

  Select Silk arrangement Issue pro-forma

  • Silk arrangement
  • Issue pro-forma

• Question 2.5f: REVENUE ONLY: How would you sell with a juvenile with no means to pay?

  Competent

  Not yet competent

  Not applicable

• Assessor answer guide:

  Select Issue pro-forms and NIL pay the penalty fare Ensure juvenile gets home by any means necessary

  • Issue pro-forms and NIL pay the penalty fare
  • Ensure juvenile gets home by any means necessary

• Question 2.5g: SALES CLERK ONLY: How would you deal with a person who had no means to pay?

  Competent

  Not yet competent

  Not applicable

• Assessor answer guide:

  Silk arrangement

• Question 2.5h: REVENUE ONLY: When do you not issue a penalty fare?

  Competent

  Not yet competent

  Not applicable

• Yes

  No

  N/A

• Question 2.6a: What is contained within the disabled awareness policy?

  Competent

  Not yet competent

  Not applicable

• Assessor so answer guide:

  Select Disabled people's protection policy (DPPP) Assisted travel arrangements Alternative travel arrangements "Making rail accessible" 2011 infrastructure requirements such as induction loops Access and egress Helping or assisting disabled persons

  • Disabled people's protection policy (DPPP)
  • Assisted travel arrangements
  • Alternative travel arrangements "Making rail accessible" 2011
  • infrastructure requirements such as induction loops
  • Access and egress
  • Helping or assisting disabled persons

• Question 2.6b: Why has the company got a disabled awareness policy?

  Competent

  Not yet competent

  Not applicable

• Assessor answer guide:

  Select Legal requirement Ensure local arrangements for conveyance

  • Legal requirement
  • Ensure local arrangements for conveyance

• Question 2.6c: What is your role in assisting disabled persons?

  Competent

  Not yet competent

  Not applicable

• Assessor answer guide:

  Select Meet and confirm travel Provide service Remove physical barriers Ensure safe access and egress whilst on station or trains

  • Meet and confirm travel
  • Provide service
  • Remove physical barriers
  • Ensure safe access and egress whilst on station or trains

Section 3: Safety

• Question 3.1a: What safety equipment is kept on site?

  Competent

  Not yet competent

  Not applicable

• Assessor answer guide:

  Select First aid Fire extinguishers Biological kit Sharps or sanitary waste disposal equipment Spit kits Access ramps STATION STAFF ONLY: NCL isolation bar, isolation plungers, plug in telephones and gauntlet gloves

  • First aid
  • Fire extinguishers
  • Biological kit
  • Sharps or sanitary waste disposal equipment
  • Spit kits
  • Access ramps
  • STATION STAFF ONLY: NCL isolation bar, isolation plungers, plug in telephones and gauntlet gloves

• Question 3.1b: Where is it kept?

  Competent

  Not yet competent

  Not applicable

• Assessor answer guide:

  Select As identified in fire log book As identified on safety notice board As per local notices or instruction Site specific

  • As identified in fire log book
  • As identified on safety notice board
  • As per local notices or instruction
  • Site specific

• Question 3.1c: What is it used for?

  Competent

  Not yet competent

  Not applicable

• Assessor answer guide:

  Select Control of potential fire Response to an injury to safely remove contaminated waste To board or alight passengers safely

  • Control of potential fire
  • Response to an injury
  • to safely remove contaminated waste
  • To board or alight passengers safely

• Question 3.2a: GTR has a number of processes in place to manage safety, tell me what you know about them?

  Competent

  Not yet competent

  Not applicable

• Assessor answer guide:

  Select Accident and incident reporting Near hit process Fault reporting procedure Physical or verbal abuse report Safety checks

  • Accident and incident reporting
  • Near hit process
  • Fault reporting procedure
  • Physical or verbal abuse report
  • Safety checks

• Question 3.2b: What processes are in place for the monitoring and reporting of safety issues?

  Competent

  Not yet competent

  Not applicable

• Assessor answer guide:

  Select Incident report from (accidents, incidents, assaults and abuse) Fault report line Call service delivery centre Incident investigation Reporting to supervisor/team leader or manager

  • Incident report from (accidents, incidents, assaults and abuse)
  • Fault report line
  • Call service delivery centre
  • Incident investigation
  • Reporting to supervisor/team leader or manager

• Question 3.2c: What would you do if you witnessed/noticed a safety related issue?

  Competent

  Not yet competent

  Not applicable

• Assessor answer guide:

  Select If safe to do so, stop activity that is witnessed Report to supervisor/team leader or manager Report to Service delivery centre

  • If safe to do so, stop activity that is witnessed
  • Report to supervisor/team leader or manager
  • Report to Service delivery centre

• Question 3.2d: REVENUE ONLY: How would you report a safety issue with a train?

  Competent

  Not yet competent

  Not applicable

• Assessor answer guide:

  REVENUE ONLY: Report to the driver

• Question 3.3a: What are your responsibilities with regard safety?

  Competent

  Not yet competent

  Not applicable

• Assessor answer guide:

  Select Ensure that you work safely Ensure others work safely (Employees or contractors) Report any unsafe act of condition Follow all safety rules that apply to role Wear all and any PPE provided If you are asked to something that risks your safety, do not undertake the task or requirement

  • Ensure that you work safely
  • Ensure others work safely (Employees or contractors)
  • Report any unsafe act of condition
  • Follow all safety rules that apply to role
  • Wear all and any PPE provided
  • If you are asked to something that risks your safety, do not undertake the task or requirement

• Question 3.3b: how do you know that you are undertaking your tasks safely?

  Competent

  Not yet competent

  Not applicable

• Assessor answer guide:

  Select Following task assessments Adhering to any H&S rules or protocols relevant to training instruction or procedures

  • Following task assessments
  • Adhering to any H&S rules or protocols relevant to training instruction or procedures

• Question 3.3c: What safety training have you received?

  Competent

  Not yet competent

  Not applicable

• Assessor answer guide:

  Select IOSH Swerve/Conflict training Company induction Local relevant safety Briefs Task assessments Local induction Train Dispatch course Station incident officer training (on call)

  • IOSH
  • Swerve/Conflict training
  • Company induction
  • Local relevant safety Briefs
  • Task assessments
  • Local induction
  • Train Dispatch course
  • Station incident officer training (on call)

• Question 3.4a: what are your responsibilities if you witness someone not complying with safety procedures?

  Competent

  Not yet competent

  Not applicable

• Assessor answer guide:

  Select If safety related, stop the activity immediately Make area or condition safe Report to relevant person department Complete relevant reports/forms

  • If safety related, stop the activity immediately
  • Make area or condition safe
  • Report to relevant person department
  • Complete relevant reports/forms

• Question 3.4b: Why would you take action?

  Competent

  Not yet competent

  Not applicable

• Assessor answer guide:

  Select Prevent unsafe act Prevent unsafe condition

  • Prevent unsafe act
  • Prevent unsafe condition

• Question 3.5a: No longer applicable

  Yes

  No

  N/A

• Question 3.6a: What would you do in response to an assault?

  Competent

  Not yet competent

  Not applicable

• Assessor answer guide:

  Select Spit kit Complete verbal or physical assault form Report to British Transport Police Report to service delivery centre (SDC) Reports to Safety department On call manager Line Supervisor/Team leader or manager Witness statements (internal colleagues)

  • Spit kit
  • Complete verbal or physical assault form
  • Report to British Transport Police
  • Report to service delivery centre (SDC)
  • Reports to Safety department
  • On call manager
  • Line Supervisor/Team leader or manager
  • Witness statements (internal colleagues)

• Question 3.6b: What is meant by "Assault"?

  Competent

  Not yet competent

  Not applicable

• Assessor answer guide:

  Threat or abuse that is unwarranted and unwelcome

• Question 3.6c: REVENUE ONLY: What should you do if you feel threatened?

  Competent

  Not yet competent

  Not applicable

• Assessor answer guide:

  REVENUE ONLY: remove yourself to a place of safety

• Question 3.7a: What can be found on the health and safety notice board?

  Competent

  Not yet competent

  Not applicable

• Assessor answer guide:

  Select Health and safety at work 1974 Electric shock first aid procedure Local first aid arrangements Near hit/miss reporting GTR Heath and safety policy Managing directors statement on safety policy Work safe policy Violence at work policy statement Smoking policy CIRAS (reporting) Environmental policy Injury, illness, occupational health and accident reporting Drugs and alcohol policy statement Biodiversity policy Climate change policy Phonetic alphabet card Public liability insurance certificate Location specific: Emergency plan Emergency 3rd rail OR overhead electricity switch off procedure Location specific: Local incident response plan Adverse weather plan COSHH (Control of substances hazardous to health) assessments (location)

  • Health and safety at work 1974
  • Electric shock first aid procedure
  • Local first aid arrangements
  • Near hit/miss reporting
  • GTR Heath and safety policy
  • Managing directors statement on safety policy
  • Work safe policy
  • Violence at work policy statement
  • Smoking policy
  • CIRAS (reporting)
  • Environmental policy
  • Injury, illness, occupational health and accident reporting
  • Drugs and alcohol policy statement
  • Biodiversity policy
  • Climate change policy
  • Phonetic alphabet card
  • Public liability insurance certificate
  • Location specific: Emergency plan
  • Emergency 3rd rail OR overhead electricity switch off procedure
  • Location specific: Local incident response plan
  • Adverse weather plan
  • COSHH (Control of substances hazardous to health) assessments (location)

• Question 3.7b: Where can you find a health and safety notice board?

  Competent

  Not yet competent

  Not applicable

• Assessors answer guide:

  identified specific location (non public area) examples: signing on point, back office in sales environment, depot.

• Question 3.8a: What safety reporting processes are in place?

  Competent

  Not yet competent

  Not applicable

• Assessor a answer guide:

  Select Near hits Incident reports (incident or accident) Ill health reporting forms Safety reporting documents: 24 hour report, Part A etc Reporting unsafe condition or practice at work Refusal to work Occupational Ill health report Environmental waste or spillage report

  • Near hits
  • Incident reports (incident or accident)
  • Ill health reporting forms
  • Safety reporting documents: 24 hour report, Part A etc
  • Reporting unsafe condition or practice at work
  • Refusal to work
  • Occupational Ill health report
  • Environmental waste or spillage report

• Question 3.8b: What sort of issues do they cover?

  Competent

  Not yet competent

  Not applicable

• Assessor answer guide:

  Select Abuse and assaults Unsafe practice or condition Local reporting of safety issues/concerns Compliance to safety standards Legal adherence to reduce risk and potential loss

  • Abuse and assaults
  • Unsafe practice or condition
  • Local reporting of safety issues/concerns
  • Compliance to safety standards
  • Legal adherence to reduce risk and potential loss

• Question 3.8c: Where can you find them?

  Competent

  Not yet competent

  Not applicable

• Assessor answer guide:

  Select Company safety management system Local documentation Company intranet: Platform

  • Company safety management system
  • Local documentation
  • Company intranet: Platform

Section 4: Emergency

• Question 4.1a: If there was something or someone on the track and a train was entering the station, how would you stop the train?

  Competent

  Not yet competent

  Not applicable

• Assessor answer guide:

  Select DAYLIGHT: Waving arms in the air (can be waving a high visibility vest in the air) DARKNESS: Waving white or red light at the driver Pulling PASSCOM if on board train

  • DAYLIGHT: Waving arms in the air (can be waving a high visibility vest in the air)
  • DARKNESS: Waving white or red light at the driver
  • Pulling PASSCOM if on board train

• Question 4.1 b: How would you stop a train in an emergency whilst on board the train?

  Competent

  Not yet competent

  Not applicable

• Assessor so answer guide:

  use PASSCOM if on train

• Question 4.2a: In an emergency, how would you block the line or prevent traffic on the line?

  Competent

  Not yet competent

  Not applicable

• Assessor so answer guide:

  Contact signalman

• Question 4.2b: What would you do in regard overhead line or 3rd rail issues?

  Competent

  Not yet competent

  Not applicable

• Assessor answer guide:

  Contact signalman

• Question 4.2c: What is the first thing you say when contacting the signalman in the above circumstances?

  Competent

  Not yet competent

  Not applicable

• Assessor answer guide:

  This is an emergency

• Question 4.3a: Where would you find details of hazardous/adverse weather plan?

  Competent

  Not yet competent

  Not applicable

• Assessor answer guide:

  Health and safety Notice board

  Company intranet - platform (safety section SMS)

• Question 4.3b: What is contained within the hazardous/adverse weather plan?

  Competent

  Not yet competent

  Not applicable

• Assessor answer guide:

  Select Hot weather arrangements (above 25 Celsius ) Cold /winter arrangements Strong winds Heavy rain/floods

  • Hot weather arrangements (above 25 Celsius )
  • Cold /winter arrangements
  • Strong winds
  • Heavy rain/floods

• Question 4.3c: What should you be particularly aware of if asked to assist at another site during hazardous/adverse weather?

  Competent

  Not yet competent

  Not applicable

• Assessor answer guide:

  Select Wear the correct PPE Any local safety issues Adverse weather log (record details) Specialist equipment (only use if trained and competent) Task risk assessments

  • Wear the correct PPE
  • Any local safety issues
  • Adverse weather log (record details)
  • Specialist equipment (only use if trained and competent)
  • Task risk assessments

• Question 4.4: What are contained in the hot weather arrangements?

  Competent

  Not yet competent

  Not applicable

• Assessor answer guide:

  Select location of bottled water and storage arrangements Air conditioning PPM (preventative planned maintainence) Briefing on vulnerable passenger policy The effects of dehydration, heat exhaustion, heatstroke or sunburn alternation uniform standards for temperatures in excess of 25 degrees Celsius

  • location of bottled water and storage arrangements
  • Air conditioning PPM (preventative planned maintainence)
  • Briefing on vulnerable passenger policy
  • The effects of dehydration, heat exhaustion, heatstroke or sunburn
  • alternation uniform standards for temperatures in excess of 25 degrees Celsius

• Question 4.5a: The company has a set of principles to identify potential security risks. What are these principles called?

  Competent

  Not yet competent

  Not applicable

• Assessor answer guide:

  Select Hidden Obvious Typical

  • Hidden
  • Obvious
  • Typical

• Question 4.5b: What do they relate to?

  Competent

  Not yet competent

  Not applicable

• Assessor answer guide:

  Select identification of suspicious items on or in railway premises, trains or buildings Category of station Search regime Frequency of searches recording of searches and findings

  • identification of suspicious items on or in railway premises, trains or buildings
  • Category of station
  • Search regime
  • Frequency of searches
  • recording of searches and findings

• Question 4.5c: Where can you find them?

  Competent

  Not yet competent

  Not applicable

• Assessor answer guide:

  Select Health and safety notice board Station Security Plan (SSP)

  • Health and safety notice board
  • Station Security Plan (SSP)

• Question 4.5d: What is the current security level?

  Competent

  Not yet competent

  Not applicable

• Assessor answer guide:

  Select Security level 2 High Can be found on company intranet - Platform

  • Security level 2 High
  • Can be found on company intranet - Platform

• Question 4.6a: What are contained in local incident response plans?

  Competent

  Not yet competent

  Not applicable

• Assessor answer guide:

  Select General information relevant to location Key contacts Fire evacuation plan Security arrangements Congestion (Crowd) control plan Disruption plan Environmental management Major events plan Flooding plan Loss of utilities plan Adverse weather plan Loss of access/egress Communication failure plan Major Rail incident External areas of concern First aid arrangements Safety of the line procedure Management and control of contractors Tenants arrangements Location of asbestos register Fire alarm failure measures

  • General information relevant to location
  • Key contacts
  • Fire evacuation plan
  • Security arrangements
  • Congestion (Crowd) control plan
  • Disruption plan
  • Environmental management
  • Major events plan
  • Flooding plan
  • Loss of utilities plan
  • Adverse weather plan
  • Loss of access/egress
  • Communication failure plan
  • Major Rail incident
  • External areas of concern
  • First aid arrangements
  • Safety of the line procedure
  • Management and control of contractors
  • Tenants arrangements
  • Location of asbestos register
  • Fire alarm failure measures

• Question 4.6b: Where would you find the local incident response plan?

  Competent

  Not yet competent

  Not applicable

• Assessor answer guide:

  Health and safety notice board

• Question 4.7a: in disruption, why is it so important that you give colleagues and customers accurate information?

  Competent

  Not yet competent

  Not applicable

• Assessor answer guide:

  Select understand what CSL2 is and personal response to this Understand core messages on pass these on to passenger Ensure accurate information passed on Customer satisfaction - information in times of disruption

  • understand what CSL2 is and personal response to this
  • Understand core messages on pass these on to passenger
  • Ensure accurate information passed on
  • Customer satisfaction - information in times of disruption

• Question 4.7b: What do you know of PIDD?

  Competent

  Not yet competent

  Not applicable

• Assessor answer guide:

  Passenger information during disruption

• Question 4.7c: If CSL2 is triggered, what do you do?

  Competent

  Not yet competent

  Not applicable

• Assessor answer guide:

  Select Customer recover you mode Alternative travel and routes Bus services Order taxis Identify vulnerable people Delay repay Refreshments/Water CIS disruption modes (Red/Black)

  • Customer recover you mode
  • Alternative travel and routes
  • Bus services
  • Order taxis
  • Identify vulnerable people
  • Delay repay
  • Refreshments/Water
  • CIS disruption modes (Red/Black)

• Question 4.8: What do you do if your usual announcing equipment fails?

  Competent

  Not yet competent

  Not applicable

• Assessor answer guide:

  Select Contact SDC Customer information manager Or CMC customer management centre Use alternative equipment (loudhailers) Pass on information verbally to colleagues and passengers

  • Contact SDC Customer information manager
  • Or CMC customer management centre
  • Use alternative equipment (loudhailers)
  • Pass on information verbally to colleagues and passengers

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• Assessor signature

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• Assessed signature:

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