GTR Competency Reassessment

Customer Service Employee Competence Process (reassessment)

• Document No.

• Employee Name (forename -Surname):

• Employee number:

• Role performed:

  Select Station Assistant Station team leader / supervisor Revenue Control Officer Sales team leader / Supervisor Sales clerk RSA RSB RCO team leader other

  • Station Assistant
  • Station team leader / supervisor
  • Revenue Control Officer
  • Sales team leader / Supervisor
  • Sales clerk
  • RSA
  • RSB
  • RCO team leader
  • other
• Location: (Station or Depot)
  Address

• Select date

  Date

CUSTOMER SERVICE EMPLOYEE REASSESSMENT

Competence Assessment: Assessor's copy V8

• Section and reference number of section

  Select Section 1: Personal Resposability 1.1 1.2 1.3 1.4 1.5 Section 2: Policy and Procedure 2.1 2.2 2.3 2.4 2.5 2.6 Section 3: Safety 3.1 3.2 3.3 3.4 3.5 3.6 3.7 3.8 Section 4: Emergency arrangements 4.1 4.2 4.3 4.4 4.5 4.6 4.7 4.8

  • Section 1: Personal Resposability
  • 1.1
  • 1.2
  • 1.3
  • 1.4
  • 1.5
  • Section 2: Policy and Procedure
  • 2.1
  • 2.2
  • 2.3
  • 2.4
  • 2.5
  • 2.6
  • Section 3: Safety
  • 3.1
  • 3.2
  • 3.3
  • 3.4
  • 3.5
  • 3.6
  • 3.7
  • 3.8
  • Section 4: Emergency arrangements
  • 4.1
  • 4.2
  • 4.3
  • 4.4
  • 4.5
  • 4.6
  • 4.7
  • 4.8

• Competent

  Not Yet Competent

  Not Applicable

• Section and reference number of section

  Select Section 1: Personal Resposability 1.1 1.2 1.3 1.4 1.5 Section 2: Policy and Procedure 2.1 2.2 2.3 2.4 2.5 2.6 Section 3: Safety 3.1 3.2 3.3 3.4 3.5 3.6 3.7 3.8 Section 4: Emergency arrangements 4.1 4.2 4.3 4.4 4.5 4.6 4.7 4.8

  • Section 1: Personal Resposability
  • 1.1
  • 1.2
  • 1.3
  • 1.4
  • 1.5
  • Section 2: Policy and Procedure
  • 2.1
  • 2.2
  • 2.3
  • 2.4
  • 2.5
  • 2.6
  • Section 3: Safety
  • 3.1
  • 3.2
  • 3.3
  • 3.4
  • 3.5
  • 3.6
  • 3.7
  • 3.8
  • Section 4: Emergency arrangements
  • 4.1
  • 4.2
  • 4.3
  • 4.4
  • 4.5
  • 4.6
  • 4.7
  • 4.8

• Competent

  Not Yet Competent

  Not Applicable

• Section and reference number of section

  Select Section 1: Personal Resposability 1.1 1.2 1.3 1.4 1.5 Section 2: Policy and Procedure 2.1 2.2 2.3 2.4 2.5 2.6 Section 3: Safety 3.1 3.2 3.3 3.4 3.5 3.6 3.7 3.8 Section 4: Emergency arrangements 4.1 4.2 4.3 4.4 4.5 4.6 4.7 4.8

  • Section 1: Personal Resposability
  • 1.1
  • 1.2
  • 1.3
  • 1.4
  • 1.5
  • Section 2: Policy and Procedure
  • 2.1
  • 2.2
  • 2.3
  • 2.4
  • 2.5
  • 2.6
  • Section 3: Safety
  • 3.1
  • 3.2
  • 3.3
  • 3.4
  • 3.5
  • 3.6
  • 3.7
  • 3.8
  • Section 4: Emergency arrangements
  • 4.1
  • 4.2
  • 4.3
  • 4.4
  • 4.5
  • 4.6
  • 4.7
  • 4.8

• Competent

  Not Yet Competent

  Not Applicable

• Section and reference number of section

  Select Section 1: Personal Resposability 1.1 1.2 1.3 1.4 1.5 Section 2: Policy and Procedure 2.1 2.2 2.3 2.4 2.5 2.6 Section 3: Safety 3.1 3.2 3.3 3.4 3.5 3.6 3.7 3.8 Section 4: Emergency arrangements 4.1 4.2 4.3 4.4 4.5 4.6 4.7 4.8

  • Section 1: Personal Resposability
  • 1.1
  • 1.2
  • 1.3
  • 1.4
  • 1.5
  • Section 2: Policy and Procedure
  • 2.1
  • 2.2
  • 2.3
  • 2.4
  • 2.5
  • 2.6
  • Section 3: Safety
  • 3.1
  • 3.2
  • 3.3
  • 3.4
  • 3.5
  • 3.6
  • 3.7
  • 3.8
  • Section 4: Emergency arrangements
  • 4.1
  • 4.2
  • 4.3
  • 4.4
  • 4.5
  • 4.6
  • 4.7
  • 4.8

• Competent

  Not Yet Competent

  Not Applicable

• Section and reference number of section

  Select Section 1: Personal Resposability 1.1 1.2 1.3 1.4 1.5 Section 2: Policy and Procedure 2.1 2.2 2.3 2.4 2.5 2.6 Section 3: Safety 3.1 3.2 3.3 3.4 3.5 3.6 3.7 3.8 Section 4: Emergency arrangements 4.1 4.2 4.3 4.4 4.5 4.6 4.7 4.8

  • Section 1: Personal Resposability
  • 1.1
  • 1.2
  • 1.3
  • 1.4
  • 1.5
  • Section 2: Policy and Procedure
  • 2.1
  • 2.2
  • 2.3
  • 2.4
  • 2.5
  • 2.6
  • Section 3: Safety
  • 3.1
  • 3.2
  • 3.3
  • 3.4
  • 3.5
  • 3.6
  • 3.7
  • 3.8
  • Section 4: Emergency arrangements
  • 4.1
  • 4.2
  • 4.3
  • 4.4
  • 4.5
  • 4.6
  • 4.7
  • 4.8

• Competent

  Not Yet Competent

  Not Applicable

• Section and reference number of section

  Select Section 1: Personal Resposability 1.1 1.2 1.3 1.4 1.5 Section 2: Policy and Procedure 2.1 2.2 2.3 2.4 2.5 2.6 Section 3: Safety 3.1 3.2 3.3 3.4 3.5 3.6 3.7 3.8 Section 4: Emergency arrangements 4.1 4.2 4.3 4.4 4.5 4.6 4.7 4.8

  • Section 1: Personal Resposability
  • 1.1
  • 1.2
  • 1.3
  • 1.4
  • 1.5
  • Section 2: Policy and Procedure
  • 2.1
  • 2.2
  • 2.3
  • 2.4
  • 2.5
  • 2.6
  • Section 3: Safety
  • 3.1
  • 3.2
  • 3.3
  • 3.4
  • 3.5
  • 3.6
  • 3.7
  • 3.8
  • Section 4: Emergency arrangements
  • 4.1
  • 4.2
  • 4.3
  • 4.4
  • 4.5
  • 4.6
  • 4.7
  • 4.8

• Competent

  Not Yet Competent

  Not Applicable

• Section and reference number of section

  Select Section 1: Personal Resposability 1.1 1.2 1.3 1.4 1.5 Section 2: Policy and Procedure 2.1 2.2 2.3 2.4 2.5 2.6 Section 3: Safety 3.1 3.2 3.3 3.4 3.5 3.6 3.7 3.8 Section 4: Emergency arrangements 4.1 4.2 4.3 4.4 4.5 4.6 4.7 4.8

  • Section 1: Personal Resposability
  • 1.1
  • 1.2
  • 1.3
  • 1.4
  • 1.5
  • Section 2: Policy and Procedure
  • 2.1
  • 2.2
  • 2.3
  • 2.4
  • 2.5
  • 2.6
  • Section 3: Safety
  • 3.1
  • 3.2
  • 3.3
  • 3.4
  • 3.5
  • 3.6
  • 3.7
  • 3.8
  • Section 4: Emergency arrangements
  • 4.1
  • 4.2
  • 4.3
  • 4.4
  • 4.5
  • 4.6
  • 4.7
  • 4.8

• Competent

  Not Yet Competent

  Not Applicable

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