Guest Journey

• Location
  Address

• Conducted on

  Date

• Prepared by

Exterior & Entrance

• Parking lot clean and free of debris? No safety concerns?

  Yes

  No

  N/A

• There front entrance was clean and welcoming?

  Yes

  No

  N/A

• All entrance doors is working order? Glass clean?

  Yes

  No

  N/A

• All kiosks and box office displays working?

  Yes

  No

  N/A

• Please indicate whether the following statements are true about your interaction with the resource staff member:

Concessions

• Taste test popcorn? Check for freshness of hot food items? Are timers set?

  Yes

  No

  N/A

• Is the wait times appropriate? Appropriate amount of staff?

  Yes

  No

  N/A

• Are hot foods ready for order?

  Yes

  No

  N/A

• Is all concessions well stocked and merchandised?

  Yes

  No

  N/A

• Is the concessionist greeting and starting transaction with are you an Unlimited Member?

  Yes

  No

  N/A

• Observe transactions and ensure appropriate script is being followed and cashier is bing engaging?

  Yes

  No

  N/A

• Are the kitchen wait times appropriate?

  Yes

  No

  N/A

• All supplies stocked and counters clutter free and clean?

  Yes

  No

  N/A

• Complete a mobile transaction and ensure it is completed properly?

  Yes

  No

  N/A

• If the guest is an Unlimited Member are the team members acknowledging?

  Yes

  No

  N/A

• Yes

  No

  N/A

Lobby

• Lobby merchandisers clean and well stocked?

  Yes

  No

  N/A

• Is the lobby host friendly and using the 5&10 rule when assisting guests?

  Yes

  No

  N/A

• Are they in full uniform and an Unlimited Lanyard?

  Yes

  No

  N/A

• Is the lobby clean?

  Yes

  No

  N/A

• Lobby host available and greeting guests upon entry?

  Yes

  No

  N/A

• Condiment area stocked and clean?

  Yes

  No

  N/A

• Game Room - equipment working or called in? Area clean?

  Yes

  No

  N/A

• Yes

  No

  N/A

Restrooms

• Clean, Stocked?

• Well lite and nothing in disrepair? No Grafitti?

• All equipment working?

Auditorium

• Temperature comfortable?

  Yes

  No

  N/A

• Entryway swept during performance by auditorium checker?

  Yes

  No

  N/A

• Entryway sigange working properly?

  Yes

  No

  N/A

• Lighting working?

  Yes

  No

  N/A

• No performance replated issues including disturbances?

  Yes

  No

  N/A

• Ushers are completing auditorium checks?

  Yes

  No

  N/A

• Staff exit greeting?

  Yes

  No

  N/A

• Hallway near auditorium swept and clean?

  Yes

  No

  N/A

Misc

• Any notes?

  Yes

  No

  N/A

• What is the date and time of completion?

  Date