Guest Promise Check - Rooms ONLY

• Premier Inn Name

• Conducted on

  Date

• Room Number

• Room Cleaned By

• Prepered by

  Head Housekeeper

  Deputy Head Housekeeper

  Team Member

The Bedroom

• BONUS - The first impression of the bedroom and bathroom is that clean, fresh smelling and well maintained.

  Yes

  No

  N/A

• Door closes automatically and quietly

  Yes

  No

  N/A

• The bedroom and bathroom smell neutral or fresh on entry

  Yes

  No

  N/A

• Carpets/floor are clean

  Yes

  No

  N/A

• Carpets/floor are in good repair

  Yes

  No

  N/A

All Fixtures and fittings are clean and in good repair.

• Doors (inc handle)/door stops/ door chain / (where present) Clean

  Yes

  No

  N/A

• Doors (inc handle)/door stops/ door chain / (where present) good repair

  Yes

  No

  N/A

• Walls and skirting boards Clean

  Yes

  No

  N/A

• Walls and skirting boards good repair

  Yes

  No

  N/A

• Hairdryer clean, working and in good repair

  Yes

  No

  N/A

• Case goods (inc coat hangers)/wardrobe /tower/ desk/ consumables shelving is clean

  Yes

  No

  N/A

• Case goods (inc coat hangers)/wardrobe /tower/ desk/ consumables shelving in good repair

  Yes

  No

  N/A

• Bin Clean

  Yes

  No

  N/A

• Bin Good Repair

  Yes

  No

  N/A

• Consumables, crockery and utensils are set up in line with room guidelines and are clean and in good repair

  Yes

  No

  N/A

• Kettle clean, working and in good repair with no water present

  Yes

  No

  N/A

• TV to standard including the remote control handset is available and operates. TV alarm is cleared and working where there is an integral alarm

  Yes

  No

  N/A

• Cabling for equipment is kept neat and tidy and tied up where appropriate

  Yes

  No

  N/A

• Additional equipment & facilities are available, clean and in good repair

  Yes

  No

  N/A

• A desk chair must be available so that the business has the facility to finish their working day

  Yes

  No

  N/A

• Desk chair is clean

  Yes

  No

  N/A

• Desk Chair is in good repair

  Yes

  No

  N/A

• Premier inn brand book is present and to standard clean and in good repair

  Yes

  No

  N/A

• Bedroom area follows the Premier inn merchandising guide clean and in good repair

  Yes

  No

  N/A

• Pictures, Artwork and mirrors ( inc frames) Clean

  Yes

  No

  N/A

• Pictures, Artwork and mirrors ( inc frames) in good repair

  Yes

  No

  N/A

• The heater units/air conditioning units are switched on at the mains and clean.

  Yes

  No

  N/A

• The heater units/air conditioning units are operating and in good repair. Wall mounted thermostats are correctly set

  Yes

  No

  N/A

• Windows close properly, locks lock and handles work, restrictor are engaged (where present)

  Yes

  No

  N/A

• Windows and windows sills are clean

  Yes

  No

  N/A

• Windows and windows sills are in good repair

  Yes

  No

  N/A

• Curtains and nets are in good are clean

  Yes

  No

  N/A

• Curtains and nets are in good are in good repair

  Yes

  No

  N/A

• Curtains close to black out light

  Yes

  No

  N/A

• Tub chairs are clean

  Yes

  No

  N/A

• Tub chairs are in good repair

  Yes

  No

  N/A

• Sofa beds are clean

  Yes

  No

  N/A

• Sofa beds are in good repair

  Yes

  No

  N/A

• Bed base clean

  Yes

  No

  N/A

• Bed base in good repair

  Yes

  No

  N/A

• Truckle beds are clean

  Yes

  No

  N/A

• Truckle beds are in good repair

  Yes

  No

  N/A

• Small table and bedside tables are clean

  Yes

  No

  N/A

• Small table and bedside tables are in good repair

  Yes

  No

  N/A

• Lamps, Lights, Switches and sockets are clean

  Yes

  No

  N/A

• Lamps, Lights, Switches and sockets are in good repair

  Yes

  No

  N/A

• Headboard clean

  Yes

  No

  N/A

• Headboard in good repair

  Yes

  No

  N/A

• Ceilings (inc smoke detector) is clean

  Yes

  No

  N/A

• Ceilings are in good repair

  Yes

  No

  N/A

• GUEST FOCUS: Equipment and supplies not working/stocked

  No

  N/A

• Beds set up for the arriving guest

  Yes

  No

  N/A

Sheets, pillow cases, mattress protector and duvet cover are clean and in good repair, (inc sofa, truckle)

• Throw

  Yes

  No

  N/A

• Duvet Cover

  Yes

  No

  N/A

• Pillow cases/bed Cushion (if present)

  Yes

  No

  N/A

• Sheet/s

  Yes

  No

  N/A

• Mattress protector

  Yes

  No

  N/A

• The bed is made to standard - throw, Duvet/Cover and pillows/case/bed cushion

  Yes

  No

  N/A

• The bed is made to standard - Sheet, mattress protector and all other relevant stanards

  Yes

  No

  N/A

• Bed is comfortable (assessors room only)

  Yes

  No

  N/A

• Mattress is clean with no large stains

  Yes

  No

  N/A

• The Mattress is turned/rotated to brand standard

  Yes

  No

  N/A

• The Mattress is in good repair

  Yes

  No

  N/A

• GUEST FOCUS: Linen/bedding was free of marks and hair

  No

  N/A

BATHROOM

All fixtures and fittings are dust free and clean and any chrome is shiny and buffed.

• Door (inc handle)/ door lock

  Yes

  No

  N/A

• Toilet roll holder

  Yes

  No

  N/A

• Toilet flush handles

  Yes

  No

  N/A

• Towel rail/s, soap dish and, shower curtain rod and clothes line (where present)

  Yes

  No

  N/A

• Mirror

  Yes

  No

  N/A

• Shaver socket and fan

  Yes

  No

  N/A

• Vanity unit and shelving (inc bath panel and visible pipe work)

  Yes

  No

  N/A

• Bin/Liner

  Yes

  No

  N/A

• Lights

  Yes

  No

  N/A

All fixtures and fittings are in good repair

• Door (inc handle)/ door lock

  Yes

  No

  N/A

• Toilet roll holder

  Yes

  No

  N/A

• Toilet flush handles

  Yes

  No

  N/A

• Towel rail/s, soap dish and, shower curtain rod and clothes line (where present)

  Yes

  No

  N/A

• Mirror

  Yes

  No

  N/A

• Shaver socket and fan

  Yes

  No

  N/A

• Vanity unit and shelving (inc bath panel and visible pipe work)

  Yes

  No

  N/A

• Bin/Liner

  Yes

  No

  N/A

• Lights

  Yes

  No

  N/A

All Walls, tiles, shower cubicle panels (in shower only rooms), and ceiling, flooring clean.

• Flooring

  Yes

  No

  N/A

• Tiles (bath area)/Shower Cubicle Panels

  Yes

  No

  N/A

• Other Tiles, walls (inc skirting)

  Yes

  No

  N/A

• Ceiling

  Yes

  No

  N/A

All flooring, walls, tiles, and ceiling in good repair

• Flooring

  Yes

  No

  N/A

• Tiles (bath area)/Shower Cubicle Panels

  Yes

  No

  N/A

• Other Tiles, walls (inc skirting)

  Yes

  No

  N/A

• Ceiling

  Yes

  No

  N/A

• Floor mastic/sealant in good repair with no gaps

  Yes

  No

  N/A

• All toweling is set according to guidelines

  Yes

  No

  N/A

• All toweling is clean and in good repair

  Yes

  No

  N/A

• Hand basin taps, bath taps, shower units all operating (Hot and cold indicators present)

  Yes

  No

  N/A

All sanitary ware - clean. Chrome is shiny and buffed

• Toilet (inc seat)

  Yes

  No

  N/A

• Hand Basin

  Yes

  No

  N/A

• Shower head

  Yes

  No

  N/A

• Bath / shower cubicle

  Yes

  No

  N/A

All sanitary ware - in good repair

• Toilet (inc seat)

  Yes

  No

  N/A

• Hand Basin

  Yes

  No

  N/A

• Shower head

  Yes

  No

  N/A

• Bath / shower cubicle

  Yes

  No

  N/A

• Shower gel & hand wash dispensers are clean

  Yes

  No

  N/A

• Shower gel & hand wash are sufficient for guest use and correctly fitted.

  Yes

  No

  N/A

• Shower gel & hand wash in good repair

  Yes

  No

  N/A

• The mixer tap is always set to bath and not shower (N/A shower rooms only)

  Yes

  No

  N/A

• Toilet rolls/sheets provided, sufficient in number

  Yes

  No

  N/A

• Sanitary bags available, clean and in good repair

  Yes

  No

  N/A

• Shower curtain is clean, in good repair, uncreased and placed inside the bath/half drawn, open end visible as enter bathroo,

  Yes

  No

  N/A

• Grouting and mastic is clean, with no staining or mould present

  Yes

  No

  N/A

• Grouting and mastic is in good repair

  Yes

  No

  N/A

• Bathroom follows the Premier inn merchandising guide-clean and in good repair

  Yes

  No

  N/A

• The room is free from signs of previous guests (bedroom & bathroom)

  Yes

  No

  N/A

• GUEST FOCUS: bathroom was free of hair

  No

  N/A

• GUEST FOCUS: Bedroom and bathroom to be free of mould

  No

  N/A