Guest Service Template DVL

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

1. Friendliness

• Is Restaurant clean: Drive-Thru, restrooms, building, parking lot? <br>

  Yes

  No

  N/A

• Are the employees smiling and friendly?

  Yes

  No

  N/A

• Suggestive selling products?

  Yes

  No

  N/A

• Was the order confirmed?

  Yes

  No

  N/A

2. Well Trained

• Employees working the station are certified

  Yes

  No

  N/A

• Knowledge of menu/ask for a description of product.

  Yes

  No

  N/A

3. Neat & Well Groomed

• Hat and hair net as needed

  Yes

  No

  N/A

• Shirts tucked in

  Yes

  No

  N/A

• Name tag visible with legible name

  Yes

  No

  N/A

• Belt

  Yes

  No

  N/A

• Shirts are ironed and not wrinkled

  Yes

  No

  N/A

• Ties are worn properly

  Yes

  No

  N/A

4. Well Staffed

• PIC visible

  Yes

  No

  N/A

• Enough people for current business

  Yes

  No

  N/A

• Work Station Planners in place and being utilized

  Yes

  No

  N/A

• Front counter never left unattended

  Yes

  No

  N/A

• Work Station Positioning in place and being utilized

  Yes

  No

  N/A

5. Food Tastes Great

Burgers

• All ingredients are fresh

  Yes

  No

  N/A

• Protein holding and universal holding cabinets contain fresh products

  Yes

  No

  N/A

• Presses are clean

  Yes

  No

  N/A

• Buns are being toasted properly

  Yes

  No

  N/A

• Burgers are cooked properly

  Yes

  No

  N/A

• Burgers are in proper wraps and packaging

  Yes

  No

  N/A

• Bags are not more than half full when handed out

  Yes

  No

  N/A

Fries

• Expired fries are being discarded

  Yes

  No

  N/A

• 6 shakes of salt

  Yes

  No

  N/A

• Oil is clean

  Yes

  No

  N/A

• Fries are rotated

  Yes

  No

  N/A

• Timers are being used

  Yes

  No

  N/A

• Not more than a half full basket of fries

  Yes

  No

  N/A

Drinks

• 1/3 cup of ice for soft drinks

  Yes

  No

  N/A

• Appropriate condiments are being offered for ice tea and coffee

  Yes

  No

  N/A

• Coffee is hot

  Yes

  No

  N/A

• Shakes are mixed well

  Yes

  No

  N/A

6. Consistent and Quick

• Headsets are being used

  Yes

  No

  N/A

• PIC has a headset

  Yes

  No

  N/A

• Build to charts are out and being utilized

  Yes

  No

  N/A

• Sense of urgency

  Yes

  No

  N/A

• Order is being repeated when handed out

  Yes

  No

  N/A