OPS Assessment

• Conducted on

  Date

• Prepared by

• Location
  Address

• JIB #

  Yes

  No

  N/A

Part 1 Drive Thru Experience

• DATE

  Date

• Directional signs for drive thru entry are visible and clean, drive-thru clearance sign present, legible and in good repair

  Yes

  No

  N/A

NA NOTE:

• All Menu boards, OCS and speaker box working, clean and in good repair with no missing numerals

  Yes

  No

  N/A

NOTE:

• The Drive-thru lane, building walls, DT window(s) and ledges clean and in good repair

  Yes

  No

  N/A

NA NOTE:

NA NOTE:

• Guest is greeted upon arrival within 5 second

  Yes

  No

  N/A

• Team members can quickly answer basic menu question

  Yes

  No

  N/A

NA NOTE:

NA NOTE:

• At the Drive-Thru window, team members make an effort to be friendly through smiling and making a connection with the guest

  Yes

  No

  N/A

NA NOTE:

• Guest is greeted within 10 sec of arriving at DT window

  Yes

  No

  N/A

• Fly fan operational at DT window

  Yes

  No

  N/A

NA NOTE:

NA NOTE:

• At the Drive-Thru window are the hours of operations and the current promotion present and correct

  Yes

  No

  N/A

NA NOTE:

• Team Members are wearing clean and neat Jack approved uniforms with name tag; shirts tucked in and hair neat and pulled back

  Yes

  No

  N/A

NA NOTE:

• At the Drive-Thru window, the view into the kitchen is clean/organized and clutter free

  Yes

  No

  N/A

NA NOTE:

• Order is repeated as bags are being handed out to guest

  Yes

  No

  N/A

NA NOTE:

• Fries: At least 150F when delivered to the guest

  Yes

  No

  N/A

• Orders being bagged properly

  Yes

  No

  N/A

NA NOTE:

• Guest is thanked for their visit

  Yes

  No

  N/A

NA NOTE:

NA NOTE:

• Burgers: At least 125F when delivered to the guest

  Yes

  No

  N/A

NA NOTE:

• Guest Receives what they ordered including correct product build, condiment(s), napkins, straw and receipt

  Yes

  No

  N/A

NA NOTE:

• Part 2 Building and POP condition

  Yes

  No

  N/A

• Building is clean, and paint is not chipped or faded

  Yes

  No

  N/A

• Fencing and Walls are clean, free of graffiti and in good repair

  Yes

  No

  N/A

NA NOTE:

NA NOTE:

• Building Fascia, Mansard, Soffit, Gutters, Downspouts, Doors, and Windows are in good repair, clean and free of graffiti

  Yes

  No

  N/A

NA NOTE:

• Trash receptacles are available, clean and not overflowing

  Yes

  No

  N/A

• Patio tables, chairs and umbrellas are clean and in good repair

  Yes

  No

  N/A

NA NOTE:

NA NOTE:

• Parking Lot and ADA / Access / Markings and signage is present and in good condition

  Yes

  No

  N/A

NA NOTE:

• Landscaping, drive-thru lane and the parking lot is free of debris and is in good repair

  Yes

  No

  N/A

NA NOTE:

• Are the window promotions visible, neat, organized and set to the POP matrix? No unapproved signage displayed on building, doors or menu boards

  Yes

  No

  N/A

NA NOTE:

• Are the Logo signs visible, clean, neat and presentable?

  Yes

  No

  N/A

NA NOTE:

• Is the lighting timer working, and are all lights working?

  Yes

  No

  N/A

NA NOTE:

• Dumpster area is clean, lids and gates are closed and no visible trash on the ground

  Yes

  No

  N/A

NA NOTE:

• Are the hours of operation posted near the restaurant entrances, and are neat and clean?

  Yes

  No

  N/A

NA NOTE:

Part 3 Dine In Experience

• Tables, chairs, cushions, booths, bar stools, high chairs and dividers are clean and in good condition

  Yes

  No

  N/A

NA NOTE:

• At the entrance, are the fly fans are operational?

  Yes

  No

  N/A

• At the front counter, is the guest greeted upon arrival?

  Yes

  No

  N/A

NA NOTE:

NA NOTE:

• Carpet / Edging, tile, coving (tile / rubber) floor mats are clean and in good repair

  Yes

  No

  N/A

NA NOTE:

• All walls, vents, pictures doorframes, door closures, window frames, valances & blinds are clean and in good repair

  Yes

  No

  N/A

NA NOTE:

• Floors are dry and clean or in the process of being cleaned; wet floor sign is clean and being used appropriately

  Yes

  No

  N/A

NA NOTE:

• All lights, Ceiling Tile, Ceiling Fans and Fixtures are clean and in good repair

  Yes

  No

  N/A

NA NOTE:

• Is the front counter POS area neat, clean, clutter free and set to POP matrix?

  Yes

  No

  N/A

NA NOTE:

• Is the front menu board set according to the POP Matrix? Menu board has no missing numerals

  Yes

  No

  N/A

NA NOTE:

• In customer view, all kitchen areas in are clean, organized and clutter free

  Yes

  No

  N/A

NA NOTE:

• Beverages: All advertised beverages in the Free style machine are available with no expired product

  Yes

  No

  N/A

NA NOTE:

• Is guest being helped at an appropriate pace at the front counter? Is a second register available for use when appropriate?

  Yes

  No

  N/A

NA NOTE:

• Does the restaurant appear to be staffed appropriately for the business?

  Yes

  No

  N/A

NA NOTE:

• Dining Room is free of foul Odor?

  Yes

  No

  N/A

NA NOTE:

• Are employees available at the counter for guest to pick-up their order and guide them to or offer condiments?

  Yes

  No

  N/A

NA NOTE:

• Dining room is at an appropriate temperature and music is at a proper volume?

  Yes

  No

  N/A

NA NOTE:

• Are Table visits being conducted?

  Yes

  No

  N/A

NA NOTE:

• Guest is thanked for their visit

  Yes

  No

  N/A

NA NOTE:

Part 4 Restrooms

• Restrooms sinks, changing tables, toilets and floors are clean or in the process of being cleaned and in good repair

  Yes

  No

  N/A

NA NOTE:

NA NOTE:

• Restrooms are stocked with soap, paper towels and toilet tissue

  Yes

  No

  N/A

• Restroom Odor smells clean inviting

  Yes

  No

  N/A

NA NOTE:

NA NOTE:

• Restroom Lights are on, vents are clean and free of dust?

  Yes

  No

  N/A

• Walls, doors and ceilings are clean and free of damage or graffiti?

  Yes

  No

  N/A

NA NOTE:

• Mirrors and trash cans are in good condition?

  Yes

  No

  N/A

NA NOTE:

NA NOTE:

• Tile and coving are in good repair, drains have covers?

  Yes

  No

  N/A

NA NOTE:

• Sink and toilet plumbing in good working condition?

  Yes

  No

  N/A

• Sanitary napkin disposal available in each stall?

  Yes

  No

  N/A

NA NOTE:

Part 5 Workspaces & BOH (Interior Ops)

NA NOTE:

• Drive-thru station is staffed, organized and set up for success using the latest drive-thru principles?

  Yes

  No

  N/A

NA NOTE:

• Headsets are being worn by crewmembers with a priority of headsets for those in position 1, 2 and PIC?

  Yes

  No

  N/A

NA NOTE:

• PIC is clearly identified and communicating to crew on needs of the business?

  Yes

  No

  N/A

NA NOTE:

• Schedule is clearly visible and being used to manage the shift?

  Yes

  No

  N/A

NA NOTE:

• Build to charts are properly displayed and represent correct day and daypart and being used appropriately?

  Yes

  No

  N/A

NA NOTE:

• Shake machine and Vitamix are working and in good repair?

  Yes

  No

  N/A

• POU’s are in good repair?

  Yes

  No

  N/A

NA NOTE:

NA NOTE:

• Ice tea dispenser, coffee machine and air pots are present and in good repair?

  Yes

  No

  N/A

NA NOTE:

• All advertised beverages are available with no expired product

  Yes

  No

  N/A

NA NOTE:

• Franchise plaque is displayed in a place that is easily readable by a guest?

  Yes

  No

  N/A

NA NOTE:

• Fryer is in good repair all vats are working. Timers are working and in good repair?

  Yes

  No

  N/A

NA NOTE:

• Hood and hood screens/baffles are present and do not show considerable build-up of grease?

  Yes

  No

  N/A

NA NOTE:

• Utensils / tools / baskets / Cambro pans are clean, with a spare set available for proper rotation (required items)

  Yes

  No

  N/A

NA NOTE:

• Fry bin has the upgraded ceramic tile heating elements as required by Q2 FY18 capital investments

  Yes

  No

  N/A

NA NOTE:

• Timers are being used on the fryer when cooking and staging food in the fry bin and UHC

  Yes

  No

  N/A

NA NOTE:

• Appearance of product coming out of the fryer is visually pleasing and not over / undercooked

  Yes

  No

  N/A

NA NOTE:

• Immediately after products are cooked, they are placed on a sandwich, in packaging or in a UHC

  Yes

  No

  N/A

NA NOTE:

• Taco station is stocked with cheese, lettuce, sauce, and bags with proper holding times. Taco stager / Taco holding unit if applicable is in good working condition

  Yes

  No

  N/A

NA NOTE:

• Observe Tacos are being prepared according to JIB standards – cheese, lettuce (1oz) and sauce evenly across the taco

  Yes

  No

  N/A

NA NOTE:

• POU's are stocked neatly and within reach. POU's are also holding the temperature at or below 41°(fridge) or 20°(freezer)

  Yes

  No

  N/A

NA NOTE:

• The microwave is working, clean and within reasonable reach

  Yes

  No

  N/A

NA NOTE:

• Assembly prep area is stocked with produce, sauces, boxes, wraps within reach and with proper holding times

  Yes

  No

  N/A

NA NOTE:

• Pass thru or landing stone is clean, heated and being used for staging assembled food

  Yes

  No

  N/A

NA NOTE:

• Toasters have signs of being cleaned with 24 hours. Toasters are within reach and are being used properly

  Yes

  No

  N/A

NA NOTE:

• Protein Holding Cabinet and Universal Holding Cabinet are within reach. Cabinet timers are being used including daypart being cleaned within past 24 hours and in good working condition

  Yes

  No

  N/A

NA NOTE:

• KDS systems are within easy view and legible when text appears, bump bars are positioned properly for assembly

  Yes

  No

  N/A

NA NOTE:

• Grill and grill timers are working and in good repair

  Yes

  No

  N/A

NA NOTE:

• Rice cookers is present and in good working condition if applicable

  Yes

  No

  N/A

• Bread is within reasonable reach of assembly area and stocked

  Yes

  No

  N/A

NA NOTE:

• Presses 3 min, cool covers are available and clean if applicable

  Yes

  No

  N/A

NA NOTE:

NA NOTE:

• Special label sticker dispenser is present, filled with proper stickers and being used for special orders

  Yes

  No

  N/A

NA NOTE:

• Utensils / tools / baskets / Cambro pans are clean, with a spare set available for proper rotation (required items)

  Yes

  No

  N/A

NA NOTE:

• Hood and hood screens/baffles are present and do not show a considerable buildup of grease

  Yes

  No

  N/A

NA NOTE:

• Immediately after products are cooked they are placed on a sandwich, in packaging or in a holding cabinet

  Yes

  No

  N/A

NA NOTE:

• Prep area is clean (including ceiling/walls/floor) or in the process of being cleaned, organized and stocked

  Yes

  No

  N/A

NA NOTE:

• Water filter is present and has been replaced within the last year

  Yes

  No

  N/A

NA NOTE:

NA NOTE:

• Dry storage is clean, organized and in good repair. Shelves are six inches off floor and free of rust

  Yes

  No

  N/A

NA NOTE:

• Back door is sealed properly with no sign of gaps, air curtain is working when door is opened

  Yes

  No

  N/A

NA NOTE:

• All product hold times are being followed according to JIB standards

  Yes

  No

  N/A

NA NOTE:

• All food safety procedures are being followed

  Yes

  No

  N/A

NA NOTE:

• Does manager ensure that you have proper Management Coverage across all shifts

  Yes

  No

  N/A

NA NOTE:

• Is the restaurant properly staffed across all day parts? Check Late night and weekend shifts

  Yes

  No

  N/A

NA NOTE:

• Is daily tracking, 5 item counts and waste tracking in use? (Check for bounce backs, check food transfers)

  Yes

  No

  N/A

NA NOTE:

• Was proper forecasting used to make food orders? Did they follow the food cost % goals when ordering?

  Yes

  No

  N/A

NA NOTE:

• Are all employees added on tablet, have old employees been removed? Is proper training for new hires followed?

  Yes

  No

  N/A

NA NOTE:

• Do all employees have at least 3 certifications completed on tablet?

  Yes

  No

  N/A

NA NOTE:

• Additional notes, comments, items for follow up:

• What needs immediate action? Who is responsible for follow up? When will it be completed?

ACTION PLAN