Title Page
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Store Number
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Conducted on
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Prepared by
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Location
Sonic Drive In
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Type of Location
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Traditional o
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C Store o
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Non-Traditional o
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DTO o
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Notes:
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Is this audit Announced or Unannounced?
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Announced o
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Unannounced o
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Notes:
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Select the current Daypart
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Breakfast (Open until 11am) o
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Lunch (11am until 2pm) o
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Afternoon (2pm until 5pm) o
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Dinner (5pm until 8pm) o
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Evening (8pm until close) o
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Sonic Ops Assessment
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Current Date & Time
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Does the location have stalls?
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How many stalls?
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Does the location have DT?
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Does it have a prereader board?
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Does the location have inside dining?
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Does the location have shared space?
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Does the location have guest restrooms?
Guest Experience
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Is the Overall Atmosphere and Excitement (inside and out) at preferred Sonic Culture Standard?
General
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Shop Type
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Order Ahead
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Drive-Thru
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Stall
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NT
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Notes
DRIVE-IN/STALL
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How many cars were on the lot when you arrived?
DRIVE-THRU
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How many cars were ahead of you at the speaker?
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Guest Experience: Was the Landscaping and Speaker Box Above Sonic Curb Appeal Standards?
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Notes:
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DRIVE-THRU: How many cars were ahead of you after ordering?
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Notes:
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Please indicate Items ordered:
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What did You notice while waiting / Hop Thru Orders Taken Out?
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Which does your entrée photo show? Mark one only:
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Received the correct entrée that I ordered o
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Received incorrect entrée that I ordered o
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Notes:
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Was the location clean and well maintained? If No, mark all that apply:
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Notes:
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Accumulated litter/trash/leaves on pavement or in landscaping
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Overflowing trash can(s)
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Stall Order Stall Number
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Date & Time
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Guest Experience - Potholes or large cracks in asphalt or concrete
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Guest Experience - Excessive grease stains/black spots in the stalls/on the lot/sidewalks
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Guest Experience - Canopy was dirty, rusty, or damaged
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Guest Experience - Walls and/or windows were dirty
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Notes
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Speaker Time: Length of time waited before order was taken from the time you pressed the red button.
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Notes
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Ave Time: Length of time to receive order from the time you finished ordering and the conversation ended with the speaker attendant.
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Notes
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Ave Time: Length of time to receive order from the time you finished ordering and the conversation ended with the speaker attendant.
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Notes
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Ave Time: Length of time to receive order from the time you check in on your app
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Notes
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Did the order taker give a warm, friendly greeting? The greeting should include a mention of "Sonic" and/or Team Members name.
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Did the Order Taker repeat the order or ask to confirm your order on the screen was accurate, and tell you the cost?
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No mention of Sonic or the Team Members name
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[] Order was repeated?
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[] Total was given?
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Did you receive a suggestive sell or upsell of any item during your visit? (Not valid in greeting.)
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Delivery Time: Length of time to receive order from when you see the POPs screen show "your order is on its way"
Guest Experience
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Overall Sonic Oasis Impression
DRIVE-THRU
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Did the window attendant acknowledge you within 5 seconds?
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My overall impression of the carhop/attendant was they were friendly.
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The Carhop/Attendant Greeted me and smiled
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The Carhop/Attendant made eye contact
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Date & Time
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Guest Experience
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The Carhop/Attendant read my order to me and told me the cost
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Mentioned pushing red button if anything else is needed
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Did the carhop/attendant introduce themselves?
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Name or description of the carhop/attendant
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Were employees neat and clean in appearance and wearing approved Sonic uniform? If No, mark all that apply:
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Did you receive a receipt without asking, or were you offered a receipt? If not, ask for a receipt.
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Ticket number from receipt:
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Did you receive exactly what you ordered?
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- yes|no|not-applicable
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Did not receive entrée
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Did not receive side item
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Did not receive beverage
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Received incorrect entrée
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Entrée prepared incorrectly
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Received incorrect side item
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Received incorrect beverage
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Received incorrect size side item
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Received incorrect size beverage
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Did the entrée temperature meet your expectations and did it taste good?
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Hot entrée not warm or hot
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Entrée ingredient(s) were hard, dry, or tough
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Entrée meat/egg was undercooked
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Produce was limp/mushy, wilted/brown/looked old
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Toast/bun/bread/wrap was soggy
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Did the side item temperature meet your expectations and did it taste good?
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Hot side item not warm or hot
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Side item was soggy/limp/not crisp
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Side item was hard, dry, or tough
