DM Visit

• Conducted on

  Date

• Prepared by

• Location
  Address

Drive Thru Experience

• Were you greeted in a friendly manner

  Yes

  No

  N/A

• Menu Board Clean/Condition

  Yes

  No

  N/A

• Windows Clean/Condition

  Yes

  No

  N/A

• POP Condition/Correct Promos

  Yes

  No

  N/A

• How was the Food Quality

  Good

  Fair

  Poor

  N/A

• Smart Sell/Upsell

  Yes

  No

  N/A

• Was the Order Repeated

  Yes

  No

  N/A

• Landscape Clean/Condition

  Yes

  No

  N/A

• Drive Thru Clean/Condition

  Yes

  No

  N/A

• Were You Greeted at the Window

  Yes

  No

  N/A

• Was the Order Repeated

  Yes

  No

  N/A

• Did you get a parting greeting (i.e. thank you)

  Yes

  No

  N/A

• Was the employee smiling and friendly

  Yes

  No

  N/A

• Is the OCS working

  Yes

  No

  N/A

Dinning Room

• Entry Doors

  Yes

  No

  N/A

• Men's Restroom

  Yes

  No

  N/A

• Restroom Mirrors

  Yes

  No

  N/A

• Vents in Restroom

  Yes

  No

  N/A

• Drink Station

  Yes

  No

  N/A

• Are Napkins and Condiments available (except Hot Sauce)

  Yes

  No

  N/A

• Women's Restroom

  Yes

  No

  N/A

• Are Towel Dispensers working in both restrooms

  Yes

  No

  N/A

• Are all store cove bases clean

  Yes

  No

  N/A

• Are there toilet seat covers installed and stocked

  Yes

  No

  N/A

• Vents in Dining Room

  Yes

  No

  N/A

• Kitchen and Bathroom Doors

  Yes

  No

  N/A

Operations

• Are 3 or more headsets being used

  Yes

  No

  N/A

• Are Built to Charts posted and being utilized

  Yes

  No

  N/A

• Are employees practicing WSP

  Yes

  No

  N/A

• Are the PHC units properly working (all buttons and bars)

  Yes

  No

  N/A

• Are the items in the PHC units of good quality

  Yes

  No

  N/A

• Grill/Fryer Vents and Back Walls

  Yes

  No

  N/A

• Is there a Communication Board and is it up to date

  Yes

  No

  N/A

• Is there a Placement Chart posted

  Yes

  No

  N/A

• Are the Hourly Sales posted

  Yes

  No

  N/A

Admin

• Review Schedule with Manager

  Yes

  No

  N/A

• Employee Meals

  Yes

  No

  N/A

• Manager Meals

  Yes

  No

  N/A

• 5 Item Count

  Yes

  No

  N/A

• Small Sales

  Yes

  No

  N/A

• Orders Voided

  Yes

  No

  N/A

• Waste Recorded

  Yes

  No

  N/A

• Drink Cancel

  Yes

  No

  N/A

• Cashier Performance Report

  Yes

  No

  N/A