Information
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Restaurant Number
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Reason for visit
- Routine Visit
- Follow up Visit
- Quick Shop
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Restaurant Manager
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Manager on Duty
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Conducted on
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Prepared by
Mystery Shop - DT
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Greeted within 5 seconds at the speaker box?
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Did the employee suggestive sell or upsell?
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Did the employee ask "Do I have your order correct on the screen?"
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Provided a total
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Greeted within 5 seconds at the window?
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Employee is friendly, engaging and smiling and in proper uniform?
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Order was repeated before collecting?
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Drink was provided right after accepting payment?
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Provided a receipt with change ?
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Offered condiments, and given napkins?
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Was thanked and invited back?
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Total time less than 5 minutes?
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Order was 100% accurate?
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Proper bagging procedures were followed? Product Hot, Fresh, and Presented well?
Image - Outside
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Was the parking lot and drive thru lane clean upon arrival?
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Were the menu boards clean and working properly
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All are late night menus displayed (Munchie meal) ?
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Are all parking lot lights working
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Employee 1
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Employee 2
Security & Safety (go inside the restaurant)
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Both entry doors to the restaurant are locked
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Automatic Drive Thru window is opening, closing & locks properly
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Drive thru bubble window opens, closes & locks properly. If not in use, bubble drive thru window was locked prior to inspection
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Drop boxes are in use and locked. (Open registers and verify that all bills larger than $10 have been dropped)
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Back door monitor is on and operating correctly
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Back door is locked & the key to the back door alarm is not in the alarm
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Safe is locked and there are no registers or cash sitting out in the restaurant or restaurant office. Cash is secured
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All restaurant cameras are operating correctly and aimed at common areas (cameras have not been moved)
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Front of the house and back of the house floors are not slippery/ greasy