Cedar Tree Restaurant Group: Late Night DM Visit

• Restaurant Number

• Restaurant Manager

• Manager on Duty

• Conducted on

  Date

• Prepared by

Mystery Shop - DT

• Greeted within 5 seconds at the speaker box?

  Yes

  No

  N/A

• Did the employee suggestive sell or upsell?

  Yes

  No

  N/A

• Did the employee ask "Do I have your order correct on the screen?"

  Yes

  No

  N/A

• Provided a total

  Yes

  No

  N/A

• Greeted within 5 seconds at the window?

  Yes

  No

  N/A

• Employee is friendly, engaging and smiling and in proper uniform?

  Yes

  No

  N/A

• Order was repeated before collecting?

  Yes

  No

  N/A

• Drink was provided right after accepting payment?

  Yes

  No

  N/A

• Provided a receipt with change ?

  Yes

  No

  N/A

• Offered condiments, and given napkins?

  Yes

  No

  N/A

• Was thanked and invited back?

  Yes

  No

  N/A

• Total time less than 5 minutes?

  Yes

  No

  N/A

• Order was 100% accurate?

  Yes

  No

  N/A

• Proper bagging procedures were followed? Product Hot, Fresh, and Presented well?

  Yes

  No

  N/A

Image - Outside

• Was the parking lot and drive thru lane clean upon arrival?

  Yes

  No

  N/A

• Were the menu boards clean and working properly

  Yes

  No

  N/A

• All are late night menus displayed (Munchie meal) ?

  Yes

  No

  N/A

• Are all parking lot lights working

  Yes

  No

  N/A

• Employee 1

• Employee 2

Security & Safety (go inside the restaurant)

• Both entry doors to the restaurant are locked

  Yes

  No

  N/A

• Automatic Drive Thru window is opening, closing & locks properly

  Yes

  No

  N/A

• Drive thru bubble window opens, closes & locks properly. If not in use, bubble drive thru window was locked prior to inspection

  Yes

  No

  N/A

• Drop boxes are in use and locked. (Open registers and verify that all bills larger than $10 have been dropped)

  Yes

  No

  N/A

• Back door monitor is on and operating correctly

  Yes

  No

  N/A

• Back door is locked & the key to the back door alarm is not in the alarm

  Yes

  No

  N/A

• Safe is locked and there are no registers or cash sitting out in the restaurant or restaurant office. Cash is secured

  Yes

  No

  N/A

• All restaurant cameras are operating correctly and aimed at common areas (cameras have not been moved)

  Yes

  No

  N/A

• Front of the house and back of the house floors are not slippery/ greasy

  Yes

  No

  N/A