Jackolina: Sourdough Patty Melt, Nacho Tiny Tacos, Seasoning, etc.

• Conducted on

  Date

• Prepared by

• Location
  Address

Guest Service

• Were you greeted at the speaker box within 5 seconds with a warm, friendly greet?

  Yes

  No

  N/A

• Were you upsold/suggestive sold?

  Yes

  No

  N/A

• Were you asked "Do I have your order correct on the screen?"

  Yes

  No

  N/A

• Were you greeted at the window within 5 seconds with a warm, friendly greet?

  Yes

  No

  N/A

• Was your order repeated before collecting payment?

  Yes

  No

  N/A

• Were you given a receipt without asking for one?

  Yes

  No

  N/A

• Were you asked if you needed any condiments? Did you receive the condiments you asked for?

  Yes

  No

  N/A

• Did you receive napkins and straws?

  Yes

  No

  N/A

• Were you informed of the bag's contents when it was handed to you?

  Yes

  No

  N/A

• Were you thanked and invited to return?

  Yes

  No

  N/A

• Did you receive your order within 5 minutes?

  Yes

  No

  N/A

• What was your window time?

• Was your order hot and fresh and 100% accurate?

  Yes

  No

  N/A

• Was your order neatly assembled?

  Yes

  No

  N/A

Parking Lot

• Is the lot clean, free from trash?

  Yes

  No

  N/A

• Is the POP in good condition and positioned according to matrix instructions?

  Yes

  No

  N/A

• Do all menu boards reflect the current pricing changes?

  Yes

  No

  N/A

• Is dumpster clean? Lids and doors closed?

  Yes

  No

  N/A

Sourdough Patty Melt

• Were you upsold to a double?

  Yes

  No

  N/A

• Is the product built properly?

  Yes

  No

  N/A

• 

• Are the onions caramelized and the correct portion?

  Yes

  No

  N/A

• Is there a slot in the UHC for holding grilled onions? Is it programmed properly?

  Yes

  No

  N/A

• Are the cooked grilled onions being portioned using the blue handled ladle?

  Yes

  No

  N/A

• Is the top bun sauced edge to edge?

  Yes

  No

  N/A

• Is burger packaged correctly? (Yellow box, hat side up with a half wrap, LTO tab pushed for single, LTO and blank tab pushed for double)

  Yes

  No

  N/A

• Is product hot and fresh?

  Yes

  No

  N/A

• Does team have product knowledge?

  Yes

  No

  N/A

Nacho Tiny Tacos and Bacon Loaed Nacho Tiny Tacos

• Were you upsold to Bacon Loaded Nacho Tiny Tacos?

  Yes

  No

  N/A

• Was product served in correct box? (Orange Tiny Taco take out box, promo tab pressed for Nacho Tiny Tacos and Promo and Blank tabs pressed for Bacon Loaded)

  Yes

  No

  N/A

• Were you asked if you needed sauce or given 1 ranch for the Nacho Tiny Tacos?

  Yes

  No

  N/A

• Are proper cooking times and proper baskets being used for tiny tacos?

  Yes

  No

  N/A

• Is the correct shaker in use and 2 shakes being used to top tiny tacos?

  Yes

  No

  N/A

• Are the Nacho Tiny Tacos being shaken up and down for 5-7 seconds while the box is still open after the nacho seasoning is put on?

  Yes

  No

  N/A

• Are Bacon Loaded Nacho Tiny Tacos being assembled correctly?

  Yes

  No

  N/A

• 

• Are Bacon Loaded Nacho Tiny Tacos being served with a fork?

  Yes

  No

  N/A

Signature Buns and Patty Seasoning

• Does team have product knowledge of the Signature Bun?

  Yes

  No

  N/A

• 

• Are Signature Buns thawed properly with the correct prep label?

  Yes

  No

  N/A

• Are Signature Buns being toasted in the batch toaster for 50 seconds?

  Yes

  No

  N/A

• Are signature buns being used only for the Buttery Jacks? (Homestyle remains on the Brioche bun)

  Yes

  No

  N/A

• Have we depleted our inventory of Signature patties? Are we making Buttery Jacks with Jumbo Patties?

  Yes

  No

  N/A

• Does the team have knowledge of the proper way to season patties?

  Yes

  No

  N/A

• 

• Is the Grill Shaker filled with patty seasoning and at the grill? Is it being used properly? (1 Squeeze right before taking the patty off the grill)

  Yes

  No

  N/A

• Is the extra patty seasoning being stored in a 1/6 pan with the proper prep label on it?

  Yes

  No

  N/A

Misc.

• Are proper bagging procedures being followed and orders being rung up using the bag function? One combo per bag?

  Yes

  No

  N/A

• Does restaurant have proper inventory levels of jumbo patties, sourdough bread, signature buns, onions, tiny tacos, etc?

  Yes

  No

  N/A

• Is the new "Burgers" menu board up with correct pricing?

  Yes

  No

  N/A

• Are new prep cards posted?

  Yes

  No

  N/A

• Are the 5 systems in use? Build to charts? Prep Sheet? FSC? Workstation Positioning chart? Workstation Daily Planners?

  Yes

  No

  N/A

• Is fryer oil clean and being properly maintained?

  Yes

  No

  N/A

• Do microwaves have correct timer stickers?

  Yes

  No

  N/A