Title Page

  • Conducted on

  • Prepared by

  • Location

Guest Service

  • Were you greeted at the speaker box within 5 seconds with a warm, friendly greet?

  • Were you upsold/suggestive sold?

  • Were you asked "Do I have your order correct on the screen?"

  • Were you greeted at the window within 5 seconds with a warm, friendly greet?

  • Were you asked if you needed any condiments? Did you receive the condiments you asked for?

  • Were you thanked and invited to return?

  • Did you receive your order within 5 minutes?

Parking Lot

  • Is the lot clean, free from trash?

  • Is the POP in good condition and positioned according to Jackiana instructions?

  • Is dumpster clean? Lids and doors closed?

Really Big Chicken Sandwich

  • Is sandwich built properly?

  • Is the sandwich being served in the correct packaging? Red wrap, correct side?

  • Does team have product knowledge?

Sauced and Loaded: Bacon Cheddar

  • Is oil clean and being properly skimmed?

  • Is the box 3/4 full with hot, fresh fries?

  • Is Green Onion Ranch in an M shape on top of fries?

Sauced and Loaded: Steak and Parmesan

  • Is the box 3/4 full with hot, fresh fries?

  • Is Steak and Parmesan set up evenly spread over top of fries?

  • Does box have a "Steak" sticker on top?

BLT Cheeseburger

  • Is BLT Cheeseburger built properly?

  • Is BLT Cheeseburger packaged properly? Red box, hat up. LTO tab pushed for single, LTO and blank tab pushed for double?

  • Were you upsold to a double?

Misc.

  • Is Green Onion Ranch in clear ridged bottle, with green top and LTO ring?

  • Are set-ups for Sauced and Loaded Fries properly portioned? Are pans dated?

  • Are proper bagging procedures being followed and orders being rung up using the bag function? One combo per bag?

  • Does restaurant have proper inventory levels of steak, yellow and white cheese sauces, chicken patties, onion rings, forks, etc?

  • Are new prep cards posted?

  • Do microwaves have correct timer stickers?

  • Are onion rings properly portioned? (4 big and 4 little rings

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