Jackiana: Really Big Chicken Sandwich/Sauced and Loaded

• Conducted on

  Date

• Prepared by

• Location
  Address

Guest Service

• Were you greeted at the speaker box within 5 seconds with a warm, friendly greet?

  Yes

  No

  N/A

• Were you upsold/suggestive sold?

  Yes

  No

  N/A

• Were you asked "Do I have your order correct on the screen?"

  Yes

  No

  N/A

• Were you greeted at the window within 5 seconds with a warm, friendly greet?

  Yes

  No

  N/A

• Were you asked if you needed any condiments? Did you receive the condiments you asked for?

  Yes

  No

  N/A

• Were you thanked and invited to return?

  Yes

  No

  N/A

• Did you receive your order within 5 minutes?

  Yes

  No

  N/A

Parking Lot

• Is the lot clean, free from trash?

  Yes

  No

  N/A

• Is the POP in good condition and positioned according to Jackiana instructions?

  Yes

  No

  N/A

• Is dumpster clean? Lids and doors closed?

  Yes

  No

  N/A

Really Big Chicken Sandwich

• Is sandwich built properly?

  Yes

  No

  N/A

• Is the sandwich being served in the correct packaging? Red wrap, correct side?

  Yes

  No

  N/A

• Does team have product knowledge?

  Yes

  No

  N/A

Sauced and Loaded: Bacon Cheddar

• Is oil clean and being properly skimmed?

  Yes

  No

  N/A

• Is the box 3/4 full with hot, fresh fries?

  Yes

  No

  N/A

• Is Green Onion Ranch in an M shape on top of fries?

  Yes

  No

  N/A

Sauced and Loaded: Steak and Parmesan

• Is the box 3/4 full with hot, fresh fries?

  Yes

  No

  N/A

• Is Steak and Parmesan set up evenly spread over top of fries?

  Yes

  No

  N/A

• Does box have a "Steak" sticker on top?

  Select Yes No N/A

  • Yes
  • No
  • N/A

BLT Cheeseburger

• Is BLT Cheeseburger built properly?

  Yes

  No

  N/A

• Is BLT Cheeseburger packaged properly? Red box, hat up. LTO tab pushed for single, LTO and blank tab pushed for double?

  Yes

  No

  N/A

• Were you upsold to a double?

  Yes

  No

  N/A

Misc.

• Is Green Onion Ranch in clear ridged bottle, with green top and LTO ring?

  Yes

  No

  N/A

• Are set-ups for Sauced and Loaded Fries properly portioned? Are pans dated?

  Yes

  No

  N/A

• Are proper bagging procedures being followed and orders being rung up using the bag function? One combo per bag?

  Yes

  No

  N/A

• Does restaurant have proper inventory levels of steak, yellow and white cheese sauces, chicken patties, onion rings, forks, etc?

  Yes

  No

  N/A

• Are new prep cards posted?

  Yes

  No

  N/A

• Do microwaves have correct timer stickers?

  Yes

  No

  N/A

• Are onion rings properly portioned? (4 big and 4 little rings

  Yes

  No

  N/A