Jackiana: Late Night Visit

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

DT Visit

• Were you greeted with 5 seconds at the Speaker?

  Yes

  No

  N/A

• Did the Team Member Upsell and Suggestive Sell?

  Yes

  No

  N/A

• Did the Team Member ask "Do I have your order correct on the screen?"

  Yes

  No

  N/A

• Did the Team Member provide you with a total?

  Yes

  No

  N/A

• Were you greeted within 5 seconds at the window?

  Yes

  No

  N/A

• Was the Team Member friendly, engaged, smiling and in proper uniform?

  Yes

  No

  N/A

• Team Members Name

• Did the Team Member repeat the order before collecting payment?

  Yes

  No

  N/A

• Was drink provided right after accepting payment and accompanied by a straw?

  Yes

  No

  N/A

• Were you provided with a receipt without asking for one?

  Yes

  No

  N/A

• Were you offered and provided with condiments and napkins?

  Yes

  No

  N/A

• Did the Team Member repeat the order a last time while handing out the food?

  Yes

  No

  N/A

• Did the Team Member thank you or show gratitude upon your departure?

  Yes

  No

  N/A

• Was your total drive thru time less than 6:00?

  Yes

  No

  N/A

• Was your order 100% accurate, made with fresh ingredients and assembled neatly?

  Yes

  No

  N/A

• Were proper bagging procedures followed?

  Yes

  No

  N/A

• Was the burger patty above 125 degrees?

  Yes

  No

  N/A

• Were the French Fries above 150 degrees?

  Yes

  No

  N/A

Image--Outside

• Was the parking lot and drive thru lane clean upon arrival?

  Yes

  No

  N/A

• Were the menu boards clean, properly lit, not missing any numbers and have all appropriate POP is displayed?

  Yes

  No

  N/A

• Are all parking lot lights working?

  Yes

  No

  N/A