Jackolina: Bonus Jack, Sauced and Loaded, Fish and Donut Holes

• Conducted on

  Date

• Prepared by

• Location
  Address

Guest Service

• Were you greeted at the speaker box within 5 seconds with a warm, friendly greet?

  Yes

  No

  N/A

• Were you upsold/suggestive sold?

  Yes

  No

  N/A

• Were you asked "Do I have your order correct on the screen?"

  Yes

  No

  N/A

• Were you greeted at the window within 5 seconds with a warm, friendly greet?

  Yes

  No

  N/A

• Was your order repeated before collecting payment?

  Yes

  No

  N/A

• Were you asked if you needed any condiments? Did you receive the condiments you asked for?

  Yes

  No

  N/A

• Were you informed of the bag's contents when it was handed to you?

  Yes

  No

  N/A

• Were you thanked and invited to return?

  Yes

  No

  N/A

• Did you receive your order within 4 minutes?

  Yes

  No

  N/A

• Was your order hot and fresh and 100% accurate?

  Yes

  No

  N/A

• Was your order neatly assembled?

  Yes

  No

  N/A

Parking Lot

• Is the lot clean, free from trash?

  Yes

  No

  N/A

• Is the POP in good condition and positioned according to matrix instructions?

  Yes

  No

  N/A

• Do all menu boards reflect the current pricing changes?

  Yes

  No

  N/A

• Is dumpster clean? Lids and doors closed?

  Yes

  No

  N/A

Triple Bonus Jack

• Were you upsold to a triple?

  Yes

  No

  N/A

• Is the product built properly?

  Yes

  No

  N/A

• 

• Is burger packaged correctly? (Red box, hat side up with a half wrap, LTO tab pushed for single, LTO and blank tab pushed for double)

  Yes

  No

  N/A

• Is product hot and fresh?

  Yes

  No

  N/A

• Is secret sauce in a clear ridged bottle with green lid and LTO ring? Does it have a 14 day date?

  Yes

  No

  N/A

• Does team have product knowledge?

  Yes

  No

  N/A

Sauced and Loaded Fries

• Is product hot and fresh and assembled correctly and neatly?

  Yes

  No

  N/A

• 

• 

• Is product packaged properly? (Purple Take Out box, correct tab)

  Yes

  No

  N/A

• Is the box filled to the top with curly fries?

  Yes

  No

  N/A

• Is product being served with a fork?

  Yes

  No

  N/A

• Are Jalapeno Ranch and Cheesy Ranch Sauces in clear ridged bottles with a green lid, LTO ring and 14 day date?

  Yes

  No

  N/A

• Are Triple Cheddar and Spicy Pepperjack Setups being portioned correctly?

  Yes

  No

  N/A

• 

• 

• Are the set ups made using the smoked pepper bacon?

  Yes

  No

  N/A

• Are proper cook times being used for set-ups? (35 seconds=1200W, 18 seconds=2200W)

  Yes

  No

  N/A

• Are fries being held correctly and for the correct amount of time? (7 minutes in fry bin)

  Yes

  No

  N/A

• Does Team have product knowledge? (Can Sauced and Loaded be substituted in a combo? What is the upcharge?)

  Yes

  No

  N/A

Fish and Deluxe Fish

• Is Fish being served hot and fresh and being assembled correctly?

  Yes

  No

  N/A

• 

• Were you upsold to a Deluxe?

  Yes

  No

  N/A

• Is Deluxe Fish served hot and fresh and being assembled correctly?

  Yes

  No

  N/A

• 

• Is Fish packaged properly? (Aqua wrap for Fish Sandwich, Flavorific box, half wrap and LTO tab for Deluxe?

  Yes

  No

  N/A

• Is Tartar Sauce in a clear ridged bottle with a green lid, LTO or Tartar ring and 14 day date?

  Yes

  No

  N/A

• Is Fish being prepped properly? (Each fish patty in a prep bag using proper procedures?

  Yes

  No

  N/A

• Is Fish being stored properly? (Bottom shelf in WIF and POU)

  Yes

  No

  N/A

• Is Fish being cooked with the correct timer? (Fish/LTO, 3:00)

  Yes

  No

  N/A

• Is Fish being held properly? (UHC=60 min on button FISH, in upper slots only)

  Yes

  No

  N/A

• Is a Fish temp being recorded on the FSC?

  Yes

  No

  N/A

• Does team have product knowledge? (Can French Toast Sticks be ordered by themselves? What are French Toast Sticks served with?)

  Yes

  No

  N/A

Donut Holes

• Were you suggestively sold Donut Holes?

  Yes

  No

  N/A

• Are donut holes hot and fresh?

  Yes

  No

  N/A

• Are donut holes being served in a pita bag with 8 shakes of cinnamon?

  Yes

  No

  N/A

• Are donut holes being cooked properly? (12 max in a half basket, 20 max in a full basket, using :50 taco timer)

  Yes

  No

  N/A

• Are donut holes being held properly? (10 minutes timer in the fry bin staging area)

  Yes

  No

  N/A

• Does team have product knowledge?

  Yes

  No

  N/A

Misc.

• Are proper bagging procedures being followed and orders being rung up using the bag function? One combo per bag? No more than 4 items per bag?

  Yes

  No

  N/A

• Does restaurant have proper inventory levels of regular patties, regular buns, curly fries, sauces, bacon pieces, donut holes, fish, forks, etc.?

  Yes

  No

  N/A

• Are new prep cards posted?

  Yes

  No

  N/A

• Is fryer oil clean and being properly maintained?

  Yes

  No

  N/A

• Does restaurant have proper fry scoops? (metal=regular, plastic=curly)

  Yes

  No

  N/A

• Were all employees properly trained using Jenuis?

  Yes

  No

  N/A

• Do microwaves have correct timer stickers?

  Yes

  No

  N/A