Guest Services Checklist

• Site conducted

  Select

• Conducted on

  Date

• Booking ref number

• Check all Heating - Do all radiators heat up / batteries in thermostat OK

  Yes

  No

  N/A

• Check hot water is available from taps

  Yes

  No

  N/A

• Turn on Fridges in Lobby

• Check green trolley is available

• Check all lights and lamps are working

  Yes

  No

  N/A

• Check Hot Tub is turned on

• Check chemicals have been added - View Hot Tub log

• Check Pool Heater is on

• Check Pool chemicals have been added - View pool log

• Check pool has been hoovered - check pool log

• Review Guests Requests are in place - If Applicable

  Yes

  No

  N/A

• Check Welcome guide is placed in Entrance hallway

• Check correct name on message board

• Check BBQ is clean

• Check perimeter for rubbish

Departure Checklist

• Check completed -

  Date

• Are keys in Key Box?

  Yes

  No

  N/A

• Check Linen for damages - check in with Team Leaders

  Good

  Fair

  Poor

  N/A

• Any damages to report?

  Yes

  No

  N/A

• Any missing inventory?

  Yes

  No

  N/A

• Check battery levels on thermostats

• Water Plants

  Yes

  No

  N/A

• Check all remote Controls are accounted for and working

  Yes

  No

  N/A

• Turn off Hot tub and Pool heater

• Turn Off Fridges in Lobby

• Make list of any replacements if repuired

  Yes

  No

  N/A

• Fire Alarm check - record in fire log

  Safe

  At Risk

  N/A

Signature

• Completed by

  Sign