Title Page
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Audit Title
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Client / Site
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Conducted on
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Prepared by
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Location
Door/Valet Services
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Instructions
1. Answer "Compliant", "Non-Compliant", "N/A" for the questions below.
2. Add photos and notes for the comments by clicking on the paperclip icon.
3. To add a Corrective Measure, click on the paperclip icon then "Add Action", provide a description, assign to a member, set priority and due date.
4. Complete audit by providing digital signature.
5. Share your report by exporting as PDF, Word, Excel or Web Link.
Guest arrives on front drive
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Acknowledge cars in queue and direct them as appropriate.
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Doorperson opens car door within 60 seconds of vehicle stopping on drive (ladies door opened first).
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Warm welcome provided, eye contact, smile, genuine care.
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Guest name/ name room is under requested (first & last spelled). Uses guest name.
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Doorperson's name is offered.
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Valet claim ticket given to guest with explanation of how to retrieve vehicle.
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Overnight parking charges are explained to the guest.
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Doorman offers luggage assistance using appropriate verbiage "allow me to assist with luggage", "certainly", my pleasure".
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Guest name and physical description radioed to FOH discreetly while bell cart is retrieved.
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Confirm all baggage items are unloaded from vehicle (phones, charges, etc.) & using guest's name.
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Explanation of next steps (escort to FD, check in, bellmen assist to room, etc.).
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Attendant takes pride in and takes care of personal appearance. Uses appropriate verbiage and is "On Stage" - "Allow me to assist you with bags".
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Welcome beverage/ fruit offered (if guest has to wait in a line) - "allow me to get you a chilled/warm beverage?".
Guest is escorted to front desk
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L&G engages in friendly, engaging conversation: Purpose of visit, where guest is from, weather conversation.
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Doorperson introduces guest to FDA.
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Doorperson provides fond farewell using guest's name and their own name.
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Doorman provides extension of service "Is there any other way I may assist you?".
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Doorman looks up guest name in PMS at bell stand.
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Doorman records guests name on bell log.
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Doorman preps luggage claim ticket.
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Luggage tag hung on bell cart.
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Lower (ticket) portion of claim ticket taken back to FD and discreetly slide across desk to FDA.
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Doorman returns to drive.
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Auditor's Signature
