Information
-
Conducted on
-
Prepared by
- Shakti
- Fazil
- John
- Hari
- Hamza
- Manoj
- Ali
- Haider
- Madheeh
- Anand
- Gamze
- Asri
- Davis
- Prasanna
- Estela
GUEST INTERACTION
-
Arrival & Departure Experience
-
Feedback from Guest interaction
Feedback
-
Feedback
-
Guest Events (Private Dining & Scheduled Activities)<br>
AYADA SERVICE CULTURE STANDARDS
-
Call department/section:
-
Call answered within 3 rings
-
Greet with AYADA telephone standard
-
Good tone of voice and appropriate language used
-
Visit department/section:
-
Did colleague acknowledge and smile at you?
-
Did they use your name during the interaction?
-
Were they able to answer questions concerning AYADA Product knowledge
COLLEAGUE GROOMING STANDARDS
-
Grooming
-
Uniform
-
Personal Hygiene
CLEANLINESS & CONDITIONS
-
Arrival Jetty
-
Reception
-
Ponds at Reception
-
Guest Library
-
Dive Centre
-
Recreation & Gym
-
SPA
-
Public Rest Rooms
-
Housekeeping Pantries
-
Guest Retail Shops
-
Pathway and Garden Lights
-
Back of the house
-
Staff Bar
-
In-House Transportation
F&B SERVICE, QUALITY AND PERFORMANCE
-
Zero Degrees
-
Kai
-
Ocean Breeze
-
Ottoman lounge
-
Ile de Joie
-
In Villa Dining (IVD)
-
Magu
GUEST VILLA INSPECTION
-
Villa Number
-
Floors and Surfaces
-
Bedding and Linen
-
Desk Setup, Compendium, Spa Menu, IVD Menu
-
Wardrobe, hangers, robes, raincoats etc.
-
Tea & Coffee station and Mini Bar
-
Bathroom, Linen, amenities, mirrors, flooring, glass windows and blinds
-
Telephone and Internet
-
Television Remote and Television Channels
-
Outside Area and Pool
-
VIP Amenities, GM’s Card or Letter
-
General Defects
-
Exterior Lighting and Interior Lighting
SECURITY
-
Are security guards on patrol?
-
Is resort’s buggy park free of litter, tidy and secure?
-
Life rings in location and safety signs clear and unobstructed
-
Essential Services; Incinerator, Fuel and Water tanks checked
-
Are there any suspicious persons in the Resort or at back of the house areas?
-
MOD Signature
