TIT - 2025-AUDIT CHECKLIST - BUFFET SERVICE – Experience

• Auditor Name

• Employee Being Audited

• Conducted on

  Date
• Property Name
  Address

ARRIVAL & SERVICE

• 1. Is the employee offering a buffet orientation to guests on their first visit?

  Yes

  No

  N/A

• 2. Is the employee greeting the guest within 2 minutes of seating?

  Yes

  No

  N/A

• 3. Is the employee explaining any specials of the day or informing guests of any unavailable items?

  Yes

  No

  N/A

• 4. Is the employee offering a pre-meal drink?

  Yes

  No

  N/A

• 5. Is the employee suggesting mineral water and confirming the guest’s preference (still/sparkling)?

  Yes

  No

  N/A

• 6. Is the employee demonstrating good product knowledge of food/beverages and recommending suitable pairings?

  Yes

  No

  N/A

• 7. Is the employee serving the correct drinks order within 5 minutes?

  Yes

  No

  N/A

• 8. Is the employee using a tray to serve and clear drinks?

  Yes

  No

  N/A

• 9. Is the employee automatically offering beverage refill at any point?

  Yes

  No

  N/A

• 10. Is the employee replacing cutlery as required?

  Yes

  No

  N/A

• 11. Is the employee clearing dishes within 5 minutes of guests finishing their meals or as required during the meal?

  Yes

  No

  N/A

• 12. Is the employee offering coffee/tea and clarifying the guest’s preference (e.g., cappuccino, espresso)?

  Yes

  No

  N/A

• 13. Is the employee serving coffee/tea within 5 minutes of the order?

  Yes

  No

  N/A

• 14. Is the employee offering milk/cream and a full sugar selection (white, brown, sweetener) with coffee/tea?

  Yes

  No

  N/A

• 15. Is the employee or in charge visiting the table to check on service satisfaction at any point?

  Yes

  No

  N/A

• 16. Is the employee presenting a clearly itemized and correct bill promptly and collecting it efficiently?

  Yes

  No

  N/A

• 17. Is the employee offering a sincere farewell and showing appreciation at the end of service?

  Yes

  No

  N/A

• 18. Is the employee asking the guest to pour beverage and in case of approval is the employee pouring beverages in front of the guest?

  Yes

  No

  N/A

BEHAVIORAL STANDARDS

• 19. Is the employee well-groomed and neatly presented in a clean, well-fitted uniform and, if applicable, wearing a name badge?

  Yes

  No

  N/A

• 20. Is the employee speaking clearly and using adequate English to be fully understood?

  Yes

  No

  N/A

• 21. Is the employee smiley and introduce a since of welcoming?

  Yes

  No

  N/A