TIT - 2025-AUDIT- HOUSEKEEPING- SERVICING -EXPERIENCE

• Auditor Name

• Employee Being Audited

• Department

• Conducted on

  Date
• Property Name
  Address

• 1. Did the employee knock on the door/ring the doorbell three times while announcing their department, if not answered then waited 10 seconds and repeat the process for three times, before entering the room by the master key and announcing their department whilst entering the room?

  Yes

  No

  N/A

• 2. If the guest encountered an employee, were they well-presented and did they greet the guest with a smile?

  Yes

  No

  N/A

• 3. In case of an encounter with an employee, did the employee wear a PPE?

  Yes

  No

  N/A

• 4. In case of an encounter with an employe, was the employee respecting social distance?

  Yes

  No

  N/A

• 5. Did the employee use the guest name appropriately during the service encounter?

  Yes

  No

  N/A

• 6. If the guest was present during servicing, did the employee offer/arrange to return at a later convenient time?

  Yes

  No

  N/A

• 7. Was the room tidied whilst respecting guest's preferences?

  Yes

  No

  N/A

• 8. After offering the service, did the employee ask the guest if they need anything else like changing the towels or empty the trash bin?

  Yes

  No

  N/A

• 9. Were there no guest in-house lists Not visible on housekeeping trolleys placed in guest corridors?

  Yes

  No

  N/A

• 10. Did the employee complete room servicing by 15:00 or within 1 hour of the 'service room' request?

  Yes

  No

  N/A

• 11.Did the employee respect the 'Do Not Disturb' sign/light?

  Yes

  No

  N/A

• 12. Was the employee well-presented and did they greet the guest with a smile?

  Yes

  No

  N/A

• 13. If the guest was in the room, did the employee offer to return at a more convenient time?

  Yes

  No

  N/A

• 14. Did the employee vacuum/mop flooring and ensure it was debris-free?

  Yes

  No

  N/A

• 15. Was the bed neatly made with clean, unstained linens, and was the bedspread/cushions replaced?<br>

  Yes

  No

  N/A

• 16. Did the employee fully open blackout curtains and adjust sheer curtains based on temperature?

  Yes

  No

  N/A

• 17. Did the employee empty the waste bins?

  Yes

  No

  N/A

• 18. Was the room tidied while respecting guest preferences?

  Yes

  No

  N/A

• 19. Were guest’s clothes and shoes neatly arranged and paired?

  Yes

  No

  N/A

• 20. Were amenities/stationery replenished as needed?

  Yes

  No

  N/A

Housekeeping Servicing Cheklist - BATHROOM

• 21. Did the employee remove used glasses and room service items? (If applicable)

  Yes

  No

  N/A

• 22. Did the employee replace used laundry bags/lists?

  Yes

  No

  N/A

• 23. Did the employee replace used towels with clean ones in excellent condition?

  Yes

  No

  N/A

• 24. Did the employee follow guest requests if a Green Housekeeping option was present?

  Yes

  No

  N/A

• 25. Did the employee restock low/empty amenities?

  Yes

  No

  N/A

• 26. Did the employee wipe down the shower, bath, sink, toilet, and floor?

  Yes

  No

  N/A

• 27. Did the employee polish all bath/shower controls and clean the counters?

  Yes

  No

  N/A

• 28. Did the employee ensure all mirrors were clean and free of smears?

  Yes

  No

  N/A

• 29. Did the employee clean/replace bathroom glasses?

  Yes

  No

  N/A

• 30. Did the employee neatly arrange guest toiletries?

  Yes

  No

  N/A