Halo Burger Customer Focus

• Period # / Store name

• Prepared by

• Personnel

• Conducted on

  Date

• Overall Grade for this location:

  Select 94-100 = A 93 - 87 = B 86 - 80 = C 79 - 72 = D Below 72 = F

  • 94-100 = A
  • 93 - 87 = B
  • 86 - 80 = C
  • 79 - 72 = D
  • Below 72 = F

• Service times:
  
  3:00-3:30 = 10 points
  3:31-4:00 = 5 points
  4:01-4:30 = 3 points
  4:31 + = 0 points

• Drive Thru times 3:00-3:30

  Yes

  No

  N/A

• Drive Thru times 3:31-4:00

  Yes

  No

  N/A

• Drive Thru times 4:01-4:30

  Yes

  No

  N/A

• Drive Thru times 4:31+

  Yes

  No

  N/A

• Dine in times 3:00-3:30

  Yes

  No

  N/A

• Dine in times 3:31-4:00

  Yes

  No

  N/A

• Dine in times 4:01-4:30

  Yes

  No

  N/A

• Dine in times 4:31+

  Yes

  No

  N/A

Customer Service

• Are employees in full uniform?

  Yes

  No

  N/A

• Was a shift plan filled out properly?<br>Does everyone on shift know their roles?

  Yes

  No

  N/A

• Does the overall view from the counter to the kitchen look presentable?

  Yes

  No

  N/A

• Are all menu boards (interior/exterior) clean and working properly?<br>Free of dust and grease?

  Yes

  No

  N/A

• Do they have all current P.O.P. (interior and exterior) displayed?

  Yes

  No

  N/A

• Is the radio on and set at acceptable volume and content? Is the T.V. On and on proper station (news or sports)?

  Yes

  No

  N/A

• Are all guests being greeted when they enter the building?

  Yes

  No

  N/A

• Are all employees focused on the customer?

  Yes

  No

  N/A

• Is there a sense of urgency with the team?

  Yes

  No

  N/A

• Are the employees offering the Halo app and/or asking for donations?

  Yes

  No

  N/A

• Are all items available for sale?<br>

  Yes

  No

  N/A

• Are the employees knowledgeable about the menu? If a customer asks a question does the employee know the answer?

  Yes

  No

  N/A

• Is the temperature of the lobby acceptable?

  Yes

  No

  N/A

• Is the cashier finding ways to upsell any additional items? Did the cashier offer the combo meal?<br>

  Yes

  No

  N/A

• Did all employees who came in contact with the guest thank them?

  Yes

  No

  N/A

• Are the employees smiling and working together as a team?

  Yes

  No

  N/A

• Are cashiers taking names of the guests and marking dine in or carry out?

  Yes

  No

  N/A

• Are the lobby and bathrooms being checked and cleaned every 15-30 minutes?<br>

  Yes

  No

  N/A

• Are all stations rush ready?

  Yes

  No

  N/A

• Are all team members shifting to assist when possible?

  Yes

  No

  N/A

• Is the condiment station clean and stocked?<br>Is the pop station stocked?

  Yes

  No

  N/A

• Are the employees acknowledging the guest as they leave?<br>

  Yes

  No

  N/A

• Are proper cooking procedures being followed at the grill station? I.E. Grill at right temp, sear meat, seasoning after press etc.<br><br><br>

  Yes

  No

  N/A

• Are all builds being done correctly with proper toppings?<br>Olive cups portioned or scoop used?<br>Proper communication with the grill and expo?

  Yes

  No

  N/A

• Are proper fryer procedures being followed?

  Yes

  No

  N/A

• Boil outs regular and scheduled?

  Yes

  No

  N/A

• Does oil meet quality standards?

  Yes

  No

  N/A

• Are cook times set properly on the fryer?

  Yes

  No

  N/A

• Is the oil log in use?

  Yes

  No

  N/A

Was the food packaged and presented properly?

• Was the burger marked?

  Yes

  No

  N/A

• Proper amount of napkins per item?<br>

  Yes

  No

  N/A

• Chit receipt placed in bag and on trays?

  Yes

  No

  N/A

• Proper bagging procedures followed?

  Yes

  No

  N/A

Drive-Thru

• Are headsets working properly and being used?

  Yes

  No

  N/A

• Are the employees giving a proper greeting and forward selling in the drive thru?

  Yes

  No

  N/A

• Did the person taking the order upsell any additional items?<br> *** a proper upsell item would be add bacon, large combo, onion rings....

  Yes

  No

  N/A

• Did the cashier repeat the order if no confirmation screen is available and give the customer a total?

  Yes

  No

  N/A

Food Safety

• Are the timers being used? Are the hold times enforced?

  Yes

  No

  N/A

• Is the thermometer clean and working properly?

  Yes

  No

  N/A

• Are employees following the proper hand washing procedures? Are they using gloves properly?

  Yes

  No

  N/A

• Are all products dated and within the use by date?

  Yes

  No

  N/A

• Is the temp log in use and current? <br>If necessary is the action log being used?<br>** non refrigerated make lines must have a separate log to record temps of products when taken from the walk in.<br>

  Yes

  No

  N/A

• Are all products on the make line below 41 degrees? If not is there a time tag posted on the line?<br>Is the temperature of the hot food above 140 degrees?<br>Is the temperature of the cold food in the reach in and walk-in below 41 degrees?

  Yes

  No

  N/A

• Are all food products stored at least 6" off the floor?

  Yes

  No

  N/A

Paperwork

• Is the communication board and good job board being used?

  Yes

  No

  N/A

• Do they have an action plan posted?

  Yes

  No

  N/A

• Is the Manager Serv-Safe certified?<br>

  Yes

  No

  N/A

Safety

• Is the safe code change log available and current?

  Yes

  No

  N/A

• Are all the back doors and service doors locked and secure?

  Yes

  No

  N/A

• Are alarms being used properly?

  Yes

  No

  N/A

• Is the first aid kit properly stocked? (Bandaids and burn cream?)l

  Yes

  No

  N/A

• Are all of the fire suppression and the fire extinguishers up to date?<br>Are the MSDS sheets and Child Labor Law posters available for all employees?

  Yes

  No

  N/A

• Are all banking procedures being followed? <br>

  Yes

  No

  N/A

• Are wet floor signs being used if needed? Are they clean and in good repair?<br>Are all ladders being used and stored properly?

  Yes

  No

  N/A

• Are all chemicals properly stored away from food? <br>Are all chemicals labeled properly?

  Yes

  No

  N/A

• Are the employees using the slicers/knives properly?

  Yes

  No

  N/A

• Notes:

• Manager on duty

  Sign