Harvest 2018 Weekly Retail Store Audit

• Document No.

• Who is conducting review

  Select Clive Tina Ian Tracey Matt Andrew Jan Andy Ray Remee

  • Clive
  • Tina
  • Ian
  • Tracey
  • Matt
  • Andrew
  • Jan
  • Andy
  • Ray
  • Remee

• Conducted on

  Date

• Where is the review being conducted

  Select Classic Hildenborough Leytonstone Lynwood Nutley Roman Camp Springbank St Nicholas Worsted Aintree Audenshaw Brookfield Grassendale Hoylake Kingswinford Laird Street Overpool Speke Victoria

  • Classic
  • Hildenborough
  • Leytonstone
  • Lynwood
  • Nutley
  • Roman Camp
  • Springbank
  • St Nicholas
  • Worsted
  • Aintree
  • Audenshaw
  • Brookfield
  • Grassendale
  • Hoylake
  • Kingswinford
  • Laird Street
  • Overpool
  • Speke
  • Victoria

• Have all the tasks been completed from the previous review?

  Select Yes - 100% Partial - More than 50% Not so clever - Some have been done but not many Unacceptable - No tasks completed

  • Yes - 100%
  • Partial - More than 50%
  • Not so clever - Some have been done but not many
  • Unacceptable - No tasks completed

Forecourt & External Areas

• Is the PID (Price Sign) Lit and Displaying the Correct Price

  Yes

  No

  N/A

• Is the PID Sign Clean and Base Free from Weeds and Rubbish.

  Yes

  No

  N/A

• Is the Giant COSTA CUP (Advertising Material) Clean and Correctly Positioned?

  Yes

  No

  N/A

• Is the Forecourt and Surrounding Area Swept and Free From Litter etc.

  Yes

  No

  N/A

• All Fuel Grades In Stock

  Yes

  No

  N/A

• All Site Lights Including Canopy, Canopy Underlights and Floodlights Working

  Yes

  No

  N/A

• All Lights in Pump Heads Working (Or Reported)

  Yes

  No

  N/A

• Pumps Clean, Working (Or Reported)

  Yes

  No

  N/A

• All Current Posters and Pump Top Crowners Present and Correct

  Yes

  No

  N/A

• Sand Buckets on Each Island - All Have Lids and Filled With Dry Sharp Sand

  Yes

  No

  N/A

• All Pump Grade Labels, Covers and Pump Numbers in Good Condition

  Yes

  No

  N/A

• Expansion Joints Full and No Weeds

  Yes

  No

  N/A

• Forecourt Bins: Clean and not overflowing, bin liner being used

  Yes

  No

  N/A

• Forecourt/Landscaping/Boundary Free Of Litter and Weeds

  Yes

  No

  N/A

• Facility Units; Towels and Gloves available at all islands

  Yes

  No

  N/A

• Any Broken or Damaged Bollards, Concrete or ACO Drainage Reported

  Yes

  No

  N/A

• Has Forecourt DWM Task Rota Been Completed

  Yes

  No

  N/A

• All Tanks Tops and Offset Fills Locked

  Yes

  No

  N/A

• Forecourt Staff All Wearing HI-VIS

  Yes

  No

  N/A

• All H&S Signage Displayed - Columns/Vapour Recovery/Height Restrictions

  Yes

  No

  N/A

• All Fill Points Clean & Correctly Labelled

  Yes

  No

  N/A

VALET

• Is the unit Clean & Polished

  Yes

  No

  N/A

• Air Machine - Is the Unit Working (or Reported)

  Yes

  No

  N/A

• Are the Instructions Clean & Visible

  Yes

  No

  N/A

• Is the Units & Hose Free of Damage

  Yes

  No

  N/A

Shop Front

• Shop Fascia Clean, No Cob Webs All Lights Working

  Yes

  No

  N/A

• All Window POS Current and Tidy (shows both sides)

  Yes

  No

  N/A

• Shop Fascia Clean, No Cob Webs All Lights Working

  Yes

  No

  N/A

• Coal Bunker & Seasonal Displays - Correct POS and Product Available

  Yes

  No

  N/A

• Newstand Clean and Free of Damage

  Yes

  No

  N/A

• Push & Pull Signs and Opening Hours Displayed on Door

  Yes

  No

  N/A

• Doorway Kept Clear and Free of Litter

  Yes

  No

  N/A

• CCTV / No Smoking / Head Office Sticker in Shop Enterance

  Yes

  No

  N/A

• Flooring In Good Conditions and if Conditions are wet - sign is in place

  Yes

  No

  N/A

• Pay Window Area Clear - No Signs of Paperwork

  Yes

  No

  N/A

Toilets - Staff & Public

• All Items Clean Lights Working, Good Condition, Locks Working

  Yes

  No

  N/A

• Mirror Available - No Cracks

  Yes

  No

  N/A

• Toilets Paper, Soap, Hot Water, Hand-dryer & Toilet Brush Available

  Yes

  No

  N/A

• Toilet Smells Clean / Air Freshener Present

  Yes

  No

  N/A

• Hook For Coats Available

  Yes

  No

  N/A

STAFF

• Did the Cashier Greet the Customer in a Friendly Manner

  Yes

  No

  N/A

• Staff training Completed and up to Date

  Yes

  No

  N/A

• Is the Correct Uniform Being Worn

  Yes

  No

  N/A

• Does the Cashier Ask About Loyalty Card

  Yes

  No

  N/A

• Staff Offering Counter or Shop Promotion

  Yes

  No

  N/A

• Does the Cashier Offer a Friendly Parting Comment

  Yes

  No

  N/A

• Does the Cashier Ask About Loyalty Card

  Yes

  No

  N/A

STORE STANDARDS

• Store at a Comfortable Temperature

  Yes

  No

  N/A

• Music In Store - Working, Acceptable Volume, Acceptable Channel

  Yes

  No

  N/A

• Acceptable Adult Magazines

  Yes

  No

  N/A

• Floor & Matwell Swept & Clean

  Yes

  No

  N/A

• Is Air Con Cassette Clean & All Lights Working

  Yes

  No

  N/A

• All Store Correctly Laid to Plan-o-Gram including Promo Bays

  Yes

  No

  N/A

• Shelf edge Labels Ranged Left of Product and all Promo POS in Place

  Yes

  No

  N/A

• All Shelving & Acrylic Fronts Clean

  Yes

  No

  N/A

• Are BULK Stacks at the Correct Height

  Yes

  No

  N/A

• Soft Drinks - Full Availability and Priced with Promo in Place

  Yes

  No

  N/A

• Milk & Bread - Available and Priced

  Yes

  No

  N/A

• ICE CREAM Cabinet. Clean, Well Stocked, Priced and Free of Any Ice Build Up

  Yes

  No

  N/A

• Car Care & Lubes Full Availability & Priced

  Yes

  No

  N/A

• Alcohol - Full Availability and Priced

  Yes

  No

  N/A

• Confec - Full Availability & Priced

  Yes

  No

  N/A

• Grocery & Biscuits - Full Availability & Priced

  Yes

  No

  N/A

• Crisps & Snacks - Full Availability & Priced

  Yes

  No

  N/A

• Tobacco - Full Availability and Priced

  Yes

  No

  N/A

• Counter Area - Clean of Clutter and Promo in Place (inc COSTA)

  Yes

  No

  N/A

FOOD TO GO

• Is there a full range of chilled to go products (Pies, Cheese Dippers etc)

  Yes

  No

  N/A

• Is there a full range of sandwiches, to planogram no out of dates

  Yes

  No

  N/A

• COSTA Machine Working

  Yes

  No

  N/A

• Is the COSTA machine clean both externally and internally

  Yes

  No

  N/A

• Is the COSTA bin empty

  Yes

  No

  N/A

• Are all COSTA drinks available on the machine screen

  Yes

  No

  N/A

• Are all condiment sections on the COSTA machine full

  Yes

  No

  N/A

• Are both size cups and lids available on the COSTA machine

  Yes

  No

  N/A

• is the COSTA log book up to date, signed by COMOP/Manager and Area Manager

  Yes

  No

  N/A

• Bake Off Unit Clean

  Yes

  No

  N/A

• Are all Products Looking Fresh

  Yes

  No

  N/A

• Due Diligence Records Completed

  Yes

  No

  N/A

BACK OF HOUSE

• All Internal Security Doors Closed and Locks Operational

  Yes

  No

  N/A

• All Items Behind Counter Clean and Generally Tidy Including Cupboards Below Gantry

  Yes

  No

  N/A

• Electric Cupboard - no items stored within

  Yes

  No

  N/A

• All Lights Working

  Yes

  No

  N/A

• All Fire Exits Signed and Clear of Obstruction

  Yes

  No

  N/A

• Key Box Locked / Keys Labelled

  Yes

  No

  N/A

• Electric Cupboard - no items stored within

  Yes

  No

  N/A

• No OUT OF DATES Stored Back of House unless in a marked up box

  Yes

  No

  N/A

• Kitchen Area Clean & Tidy

  Yes

  No

  N/A

• Bake off area and prep area clean & tidy

  Yes

  No

  N/A

• Bin Present and Less Than Half Full

  Yes

  No

  N/A

• Take Picture of PID (Price Sign)

  Media

• Take Picture of Site Shop

  Media

• Take Picture of Site (from front)

  Media

• Signature of Area Manager

  Sign
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