Harvester Retail Brand Audit - Service

Starters delivered within 7 minutes?

Mains delivered within 15 minutes?

Desserts delivered within 5 minutes?

Diamond grill marks on all meat?

Chips are seasoned?

Veg and potatoes buttered?

Crockery, including dip pots correct, clean and smear free?

Correct sauce pot used for product (cold - dip pot, hot - jug)?

Food hot?

Parsley?

Spec 100% correct including item layout?

Steak knives used on meat dishes?

All items present?

Product layout correct?

Correct utensils?

Salad bar POS in place?

All items are full and fresh?

Bowls and plates clean?

Back up crockery in fridge?

No spillages?

Temperature checks complete?

Sides, marble and glass smear free?

Second salad bar ready to go in walk in fridge?

Checked at appropriate intervals?

Utensils replaced with products, every time?

Salad chef has correct uniform?

Salad chef interacts with guests?

Acknowledged at door within 30 seconds?

Chatted to guest on the way to table?

Server introduced themselves?

Each guest handed open menus?

Explained main menu?

Explained offers, ie bundle deal, festive menu etc?

Explained salad bar?

Explained free refills?

Recommended a starter?

Answered questions on main courses?

Up-sold extras?

Repeated back order?

Maintained eye contact throughout order taking process?

Used I-serve confidently?

Up-sold drinks?

Drinks delivered within 2 minutes?

Drinks to correct spec, in correct glassware and with correct garnish?

Drinks delivered on tray?

Guest invited to salad bar?

Second drinks offered? Including if guest has re-fill?

Main course check back within 2 minutes with an open question?

Plates cleared within 5 minutes?

Dessert menus taken to table? Server shows / hands guests menus?

Desserts recommended?

Bill delivered promptly?

Payment taken promptly?

Empathica explained?

Loyalty card given and explained?

Wished a fond fairwell?

Children given colouring sheet and crayons?

Team member engaged with children?

Children given balloons?

Children's order taken first?

Children's food served first?

Young guest given opportunity to put order through with I-serve and shown QSR?

Children's plates served at appropriate temperature?

Children's fries unseasoned?