Information
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Conducted on
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Prepared By:
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Consultant Observed:
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Rep Quintile
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1. Did Employee ask if Business or Personal?
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2. Did employee do Zone selling, Demo and talk about current promos?
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3. Did employee and customer engage in MSA usage together?
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4. Was Tech Expert/TEP app verified on customers phone (if not was it downloaded)?
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5. Was Sprint Zone – Network portion discussed with customer?
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6. Did rep discuss IP4E with customer?
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7. Was rep confident and excited?
