HBF-FSR

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

When entering the location, did the Host(ess):

• Were you greeted immediately or within 30 seconds of arrival?

  Yes

  No

  N/A

• Was Host(ess) wearing an airport ID Badge and a nametag?

  Yes

  No

  N/A

• Greet you in a pleasing manner with a smile and eye contact?

  Yes

  No

  N/A

• Convey the feeling that you are a valued guest?

  Yes

  No

  N/A

• Seat you and deliver menus in a courteous manner?

  Yes

  No

  N/A

• Were you provided a crisp , clean menu?

  Yes

  No

  N/A

After being seated, did the Server:

• Greet or acknowledge you within 60 seconds of being seated with a smile?

  Yes

  No

  N/A

• Was Server wearing an airport badge and a nametag?

  Yes

  No

  N/A

• Remove extra place settings?

  Yes

  No

  N/A

• Extend a warm greeting and introduce themselves by name?

  Yes

  No

  N/A

• Was your table properly set-up (roll-up, b&b plate, clean water glass)?

  Yes

  No

  N/A

• Take beverage order within 1 minute of being seated?

  Yes

  No

  N/A

• Place bev. napkin on table after beverage order taken?

  Yes

  No

  N/A

• Deliver non-alcoholic drink(s) within 2 minutes of ordering?

  Yes

  No

  N/A

• Deliver alcoholic drink(s) within 3 minutes of ordering?

  Yes

  No

  N/A

• Use a tray when delivering drink(s) at the table?

  Yes

  No

  N/A

• Handling glassware properly (by the stem or lower half)?

  Yes

  No

  N/A

• Appear to be knowledgeable about the menu?

  Yes

  No

  N/A

• Suggestive sell appetizer, bottled water or specialty drink?

  Yes

  No

  N/A

In preparation of food delivery, did the Server:

• Deliver appetizer within 6 minutes of being ordered?

  Yes

  No

  N/A

• Check back with the table within 2 minutes of appetizer being served?

  Yes

  No

  N/A

• Clear dirty dishes before entrée arrived?

  Yes

  No

  N/A

• Deliver entrée within 12 minutes of being ordered?

  Yes

  No

  N/A

• Was order correct, complete, properly prepared, with an appealing appearance?

  Yes

  No

  N/A

• Were appropriate condiments served?

  Yes

  No

  N/A

• Check back with the table within 2 minutes of entrée being served?

  Yes

  No

  N/A

• Serve plates to appropriate guest without auctioning plates off?

  Yes

  No

  N/A

• Offer refills on beverage /drinks?

  Yes

  No

  N/A

• Clear all dishes except beverages?

  Yes

  No

  N/A

• Mention dessert, present dessert menu and offer coffee?

  Yes

  No

  N/A

• Deliver check and closeout promptly?

  Yes

  No

  N/A

• Thank you and invite back again?

  Yes

  No

  N/A

Regarding the Bussers:

• Were they neat and professional in their appearance?

  Yes

  No

  N/A

• Did they appear to be busy and efficient in their work/

  Yes

  No

  N/A

• Were tables being promptly bussed? (within 3 minutes)

  Yes

  No

  N/A

At the Bar, did the Bartender:

• Greet or acknowledge you within 30 seconds of being seated with a smile?

  Yes

  No

  N/A

• Was Bartender wearing airport badge and nametag?

  Yes

  No

  N/A

• Extend a warm greeting and introduce themselves by name?

  Yes

  No

  N/A

• Well groomed and professional in their manner?

  Yes

  No

  N/A

• Take beverage order within 1 minute of being seated?

  Yes

  No

  N/A

• Rang in all drinks immediately within 1 minute?

  Yes

  No

  N/A

• Place Bev. napkin on Bar after beverage order taken?

  Yes

  No

  N/A

• Deliver non-alcoholic drink(s) within 2 minutes of ordering?

  Yes

  No

  N/A

• Deliver alcoholic drink(s) within 3 minutes?

  Yes

  No

  N/A

• Handling glassware properly (by stem or lower half)?

  Yes

  No

  N/A

• Appear to be knowledgeable about the menu?

  Yes

  No

  N/A

• Suggestive sell appetizer, bottled of water or specialty drinks?

  Yes

  No

  N/A

• Did the bartender appear to interact and be engage with the guests?

  Yes

  No

  N/A

Overall Appearance

• Service Staff: Well groomed and professional in manner?

  Yes

  No

  N/A

• Service Staff: Uniforms were neat and clean?

  Yes

  No

  N/A

• Service Staff: Friendly, positive and seemed to enjoy their work?

  Yes

  No

  N/A

• Management Staff: Well groomed and professional in manner?

  Yes

  No

  N/A

• Management Staff: Touching tables, interacting /engaging with guest?

  Yes

  No

  N/A

• Management Staff: On the floor?

  Yes

  No

  N/A

• Restaurant: Floors were clean and free of litter?

  Yes

  No

  N/A

• Restaurant: Tables and Chairs were set and orderly?

  Yes

  No

  N/A

• Restaurant: Music volume and type were appropriate?

  Yes

  No

  N/A

• Restaurant: Appeared clean and orderly?

  Yes

  No

  N/A

• Restaurant: Walls, glass and baseboards clean?

  Yes

  No

  N/A

• Restaurant: Condiment pieces clean and well organized?

  Yes

  No

  N/A

• Bar: Floors were clean and free of litter?

  Yes

  No

  N/A

• Bar: Bar top clean and organized?

  Yes

  No

  N/A

• Bar: Glassware clean and organized?

  Yes

  No

  N/A

• Bar: Back of bar cleaned and organized (bottles wipe down)?

  Yes

  No

  N/A

• Bar: Free of odor?

  Yes

  No

  N/A

Additional Observations

Supplementary Recommendations

• Add signature

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