HBF-QSR

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

1.0 Providing Fast Service

• Was speed of service met?

  Yes

  No

  N/A

2.0 Attentive/Courteous Service

• Were you greeted with a smile?

  Yes

  No

  N/A

• Did your cashier make eye contact?

  Yes

  No

  N/A

• Was uniform clean and neat in appearance?

  Yes

  No

  N/A

• Was cashier able to answer product knowledge?<br>

  Yes

  No

  N/A

• Did team member display proper body language?

  Yes

  No

  N/A

• Did cashier complete transaction correctly?

  Yes

  No

  N/A

• Did team member stay in position?

  Yes

  No

  N/A

• Did cashier upsell?

  Yes

  No

  N/A

• Was cashier wearing airport ID and nametag?

  Yes

  No

  N/A

3.0 Cleanliness

• Was front counter clean and free of debris?

  Yes

  No

  N/A

• Was POS Station clean and free of dust?

  Yes

  No

  N/A

• Was the glass/sneeze guard in line clean?

  Yes

  No

  N/A

• Was back counter clean and in good condition?

  Yes

  No

  N/A

• Was the condiments station clean, stocked and in good condition?

  Yes

  No

  N/A

• Were floors, baseboards, lights and ceiling tiles clean?

  Yes

  No

  N/A

4.0 Taste -Temperature of Food & Beverage / Portion Size

• Did your order taste as expected?

  Yes

  No

  N/A

• Did your order look appealing?

  Yes

  No

  N/A

• Was your order correct?

  Yes

  No

  N/A

• Cold food cold, Hot food hot?

  Yes

  No

  N/A

• Was the portion as expected?

  Yes

  No

  N/A

Additional Observations

Supplementary Recommendatios

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