HC Sales Audit

• Employee Observed:

• GPBR

• Conducted on

  Date

• Prepared by

• Rental Type

  Retail

  Dealership

  Insurance

  Corporate

  Other

Fact Find

• Did employee ask where the renter would be traveling?

  Yes

  No

  N/A

• Did the employee ask what the renter is used to driving?

  Yes

  No

  N/A

• Did employee determine length of rental?

  Yes

  No

  N/A

Counter

• Was GPS offered?

  Yes

  No

  N/A

• Was Pre-Paid Fuel offered?

  Yes

  No

  N/A

• Was fact finding used in first upgrade attempt?

  Yes

  No

  N/A

Lot

• Walk Lot/ Window Shop

  Off

  On

• Were vehicles shown from highest to lowest?

  Yes

  No

  N/A

• Did employee walk lot (window shop) with customer?

  Yes

  No

  N/A

• Did employee give personal recommendation?

  Yes

  No

  N/A

Contract

• Did employee offer protections at contract stage?

  Yes

  No

  N/A

Vehicle Inspection

• Did employee offer protections after vehicle inspection?

  Yes

  No

  N/A

• Did employee inform customer of current fuel level and different options?

  Yes

  No

  N/A

• Was a personal recommendation used?

  Yes

  No

  N/A

• Did employee use fact finding questions to overcome objections?

  Yes

  No

  N/A

Objections

Objection

• Objection

• Response

Comments

• Overall Comments