Inspection Report Requirements and Metrics

  • Cleaning inspection shall be performed by the Contract Manager (or authorized representative).

  • Key:
    Exceeds expectations = 95% - 100%
    Meets expectations = 80% - 95%
    Requires attention = 50% - 80%
    Urgent action required = 0% - 50%

Centre Management Office

  • Entry Glass / Doors and Frames

  • Reception Area (front desk, furniture and fittings)

  • Tea Preparation Area / Kitchenette

  • Floor Surfaces

  • Window Sills / Ledges and Skirting

  • Furniture (desks, working surfaces and bins)

  • Walls / Partitions

Building Exterior

  • Inspected Building Exterior Location

  • Entries / Exits (including paved areas)

  • External Glass (including shop fronts)

  • Light Diffusers / Covers and Exit Lights

  • Wall / Column Surfaces

  • Cobwebs

  • Signage / Directory Boards

  • Graffiti

Car Parks

  • Inspected Car Park Location

  • Garden Bed / Rubbish Removed

  • Entry Points / Foyers

  • Drains / Gutters Cleared

  • Kerb Lines

  • Rubbish Bins

Building Interior

  • Inspected Building Interior Location

  • Floor Surfaces

  • Skirtings / Edges

  • Shop Fronts

  • Walls / Columns

  • Ceilings

  • Light Fittings / Power Points

  • Glass Balustrades

  • Pause Areas (including rugs)

  • ATM's

  • Rubbish Bins

  • Escalators / Travelators and Lifts

  • Internal Directories / Signage

Food Court

  • Rubbish Bin Cubbies

  • Tables / Chairs (including legs, bases etc.)

  • High Chairs

  • Shop Fronts / Signage

  • Floor Surfaces

Public Amenities - Male

  • Inspected Location

  • Doors / Kick Plates

  • Benches / Vanities and Mirrors

  • Dryers / Dispensers

  • Walls / Partitions (including tops of cubicles)

  • Roof Vents

  • Toilet Bowls / Urinals

  • Rubbish Bins

  • Stainless Steel Fittings

  • Floor Surfaces

  • Graffiti

Public Amenities - Female

  • Inspection Location

  • Doors / Kick Plates

  • Benches / Vanities and Mirrors

  • Dryers / Dispensers

  • Walls / Partitions (including tops of cubicles)

  • Roof Vents

  • Toilet Bowls

  • Rubbish Bins

  • Stainless Steel Fittings

  • Floor Surfaces

  • Sanitary Bins

  • Graffiti

Parents Room

  • Inspected Location

  • Doors / Kick Plates

  • Benches / Vanities and Mirrors

  • Microwave / Feeding Area

  • Furniture (chairs etc.)

  • Change Tables

  • Dryers / Dispensers

  • Walls / Partitions (including tops of cubicles)

  • Roof Vents

  • Toilet Bowls

  • Rubbish Bins

  • Stainless Steel Fittings

  • Floor Surfaces

  • Sanitary Bins / Nappy Bins

  • Graffiti

Public Disabled Amenities

  • Inspected Location

  • Doors / Kick Plates

  • Benches / Vanities and Mirrors

  • Dryers / Dispensers

  • Walls / Partitions (including tops of cubicles)

  • Roof Vents

  • Toilet Bowls

  • Rubbish Bins

  • Stainless Steel Fittings

  • Floor Surfaces

  • Sanitary Bins

  • Graffiti

Staff Amenities Male & Female

  • Inspected Location

  • Doors / Kick Plates

  • Benches / Vanities and Mirrors

  • Dryers / Dispensers

  • Walls / Partitions (including tops of cubicles)

  • Roof Vents

  • Toilet Bowls / Urinals

  • Rubbish Bins

  • Stainless Steel Fittings

  • Floor Surfaces

  • Sanitary Bins

  • Graffiti

Service Corridors, Fire Escapes, Service Cupboards

  • Inspected Service Corridor Location

  • Doors / Walls

  • Ceiling / Light Fittings

  • Fire Cupboards

  • Hand Rails

  • Rubbish

  • Stairs / Risers

Loading Docks

  • Inspected Loading Dock Location

  • Loading / Unloading Area

  • Rubbish / Bin Areas

  • Roller Shutters / Doors

  • Decobwebbing / Lighting

Cleaners Room

  • Inspected Cleaners Room Location

  • Neat, Tidy, Chemicals Labelled and Stored Correctly

  • General Equipment

  • Scrubber Equipment, Battery Levels and Tanks Empty

  • Testing and Tagging up to date

  • MSDS / Wall Charts and HSEQ File

  • Emergency / Colour Coding Charts

  • First Aid Kit / Spill Kit / Sharps Container and Tongs

  • Sign In / Out and Radio Sign In / Out Books Checked

  • Communication Book Checked

  • Mall Patrol Trolleys Checked and Match Fact Sheet

Customer Service

  • Customer Service Desk Clean / Presenting well

  • Staff Demonstrate Strong Customer / Client focus

  • Staff are well dressed and groomed

  • Communications with Customers and Centre Management

Client Contact and Actions Required

  • General Items Noted

  • Client Contact Method

  • Actions Required

  • Actions
  • Details

  • Completion Date

  • Person Responsible

  • Action Items Completed

General Business

  • Maintenance and HSEQ Items

  • Other Areas

  • General Comments

Assessors Signatures

  • Property Manager or Authorized Representative

  • Contractors Representative

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