Audit

Inspection Report Requirements and Metrics

Cleaning inspection shall be performed by the Contract Manager (or authorized representative).

Key:
Exceeds expectations = 95% - 100%
Meets expectations = 80% - 95%
Requires attention = 50% - 80%
Urgent action required = 0% - 50%

Centre Management Office

Entry Glass / Doors and Frames

Reception Area (front desk, furniture and fittings)

Tea Preparation Area / Kitchenette

Floor Surfaces

Window Sills / Ledges and Skirting

Furniture (desks, working surfaces and bins)

Walls / Partitions

Building Exterior
Inspected Building Exterior Location

Entries / Exits (including paved areas)

External Glass (including shop fronts)

Light Diffusers / Covers and Exit Lights

Wall / Column Surfaces

Cobwebs

Signage / Directory Boards

Graffiti

Car Parks

Inspected Car Park Location

Garden Bed / Rubbish Removed

Entry Points / Foyers

Drains / Gutters Cleared

Kerb Lines

Rubbish Bins

Building Interior

Inspected Building Interior Location

Floor Surfaces

Skirtings / Edges

Shop Fronts

Walls / Columns

Ceilings

Light Fittings / Power Points

Glass Balustrades

Pause Areas (including rugs)

ATM's

Rubbish Bins

Escalators / Travelators and Lifts

Internal Directories / Signage

Food Court

Rubbish Bin Cubbies

Tables / Chairs (including legs, bases etc.)

High Chairs

Shop Fronts / Signage

Floor Surfaces

Public Amenities - Male

Inspected Location

Doors / Kick Plates

Benches / Vanities and Mirrors

Dryers / Dispensers

Walls / Partitions (including tops of cubicles)

Roof Vents

Toilet Bowls / Urinals

Rubbish Bins

Stainless Steel Fittings

Floor Surfaces

Graffiti

Public Amenities - Female

Inspection Location

Doors / Kick Plates

Benches / Vanities and Mirrors

Dryers / Dispensers

Walls / Partitions (including tops of cubicles)

Roof Vents

Toilet Bowls

Rubbish Bins

Stainless Steel Fittings

Floor Surfaces

Sanitary Bins

Graffiti

Parents Room

Inspected Location

Doors / Kick Plates

Benches / Vanities and Mirrors

Microwave / Feeding Area

Furniture (chairs etc.)

Change Tables

Dryers / Dispensers

Walls / Partitions (including tops of cubicles)

Roof Vents

Toilet Bowls

Rubbish Bins

Stainless Steel Fittings

Floor Surfaces

Sanitary Bins / Nappy Bins

Graffiti

Public Disabled Amenities

Inspected Location

Doors / Kick Plates

Benches / Vanities and Mirrors

Dryers / Dispensers

Walls / Partitions (including tops of cubicles)

Roof Vents

Toilet Bowls

Rubbish Bins

Stainless Steel Fittings

Floor Surfaces

Sanitary Bins

Graffiti

Staff Amenities Male & Female

Inspected Location

Doors / Kick Plates

Benches / Vanities and Mirrors

Dryers / Dispensers

Walls / Partitions (including tops of cubicles)

Roof Vents

Toilet Bowls / Urinals

Rubbish Bins

Stainless Steel Fittings

Floor Surfaces

Sanitary Bins

Graffiti

Service Corridors, Fire Escapes, Service Cupboards

Inspected Service Corridor Location

Doors / Walls

Ceiling / Light Fittings

Fire Cupboards

Hand Rails

Rubbish

Stairs / Risers

Loading Docks

Inspected Loading Dock Location

Loading / Unloading Area

Rubbish / Bin Areas

Roller Shutters / Doors

Decobwebbing / Lighting

Cleaners Room

Inspected Cleaners Room Location

Neat, Tidy, Chemicals Labelled and Stored Correctly

General Equipment

Scrubber Equipment, Battery Levels and Tanks Empty

Testing and Tagging up to date

MSDS / Wall Charts and HSEQ File

Emergency / Colour Coding Charts

First Aid Kit / Spill Kit / Sharps Container and Tongs

Sign In / Out and Radio Sign In / Out Books Checked

Communication Book Checked

Mall Patrol Trolleys Checked and Match Fact Sheet

Customer Service

Customer Service Desk Clean / Presenting well

Staff Demonstrate Strong Customer / Client focus

Staff are well dressed and groomed

Communications with Customers and Centre Management

Client Contact and Actions Required

General Items Noted

Client Contact Method

Actions Required

Actions

Details

Completion Date

Person Responsible

Action Items Completed

General Business

Maintenance and HSEQ Items

Other Areas

General Comments

Assessors Signatures
Property Manager or Authorized Representative
Contractors Representative

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Please note that this checklist is a hypothetical example and provides basic information only. It is not intended to take the place of, among other things, workplace, health and safety advice; medical advice, diagnosis, or treatment; or other applicable laws. You should also seek your own professional advice to determine if the use of such checklist is permissible in your workplace or jurisdiction.