FAQ

  • Client / Site

  • Date and Time of Inspection

  • Manager's Full Name

  • Location

Walkthrough

GENERAL

  • Are there instructions given by general manager?

  • Please specify

  • Are there special events scheduled?

  • Please specify

  • Number of rooms available at start of shift

  • Checked all activities in the lobby area and provided maximum assistance to arriving and departing guests

  • GUEST COMPLAINTS & INCIDENTS - Click "add" button

  • Complain
  • Please provide details

  • VIP IN HOUSE / ARRIVALS - Click "add" button

  • VIP DETAILS
  • Please provide details

WALK THROUGH CHECKLIST

  • PUBLIC AREA 🏨

  • Issues noted

  • Staff Entrance

  • Staff Parking Area

  • Receiving Area

  • Receiving Room

  • Store

  • CCTV Room

  • Lockers

  • Laundry

  • Service Elevator

  • Dish Washing Area

  • Eng. Workshop

  • Freezer Basement

  • Service Stairs

  • Guest Parking

  • Lobby Toilet

  • Guest Elevator

  • Al Murjan Terrace

  • Oceanic Terrace

  • Mosque

  • Mosque Toilet

  • Mosque Terrace

  • Pool Area

  • Pool Toilets

OUTLETS

  • Al Murjan

  • Oceanic Café

  • Al Diwan

  • Summit 1

  • Summit 2

  • Main Kitchen

  • Dishwashing Area

  • Room Service

  • Meeting Room

  • Summit Room Toilet

  • Amwaj Pool Bar

  • Bab Al Bahr

  • SERVICE FLOOR 🏨

  • Issues noted

  • Staff Canteen

  • Staff Meals

  • Kitchen Service Floor

  • Training Room

  • ROOMS 🛏

  • Issues noted

  • Guest Corridor

  • Carpet Stains

  • BANQUET 🍽

  • Issues noted

  • Service Corridor

  • Banquet hall

  • Banquet Kitchen

  • Banquet Dishwashing area

  • Banquet Beverage area

  • Banquet Store

  • Lobby

  • Majiles

  • Meeting Room

  • Staff Toilet

  • Guest Toilet

  • Bride's Room

  • Banquet Entrance

  • Banquet Parking area

  • Banquet Terrace

  • VIP In-house

  • Guest Meet

  • Guest Comment

  • FROUNT OFFICE 🗂

  • Issues noted

  • Driveway / Ramp

  • Lighting

  • Parking Area

  • Landscape - Plants

  • Signages

  • Flags/Flag Pole

  • Garbage Area

  • Barriers (Staff & Guests)

  • Bulbs

  • LOCATION (Lobby / Reception)

  • FO Counter

  • Concierge Desk/Luggage Room

  • Trolleys

  • Rent-A-Car Desk

  • Wooden Display (TV Display)

  • Sitting Lounge (Opposite to Reception)

  • Guest Lifts

  • Bathrooms

  • RECREATION 🏖🏊🏻‍♀️🚣🏻‍♂️

  • Issues noted

  • Signages

  • Equipments

  • Reception Area

  • Massage Areas

  • Sun Lounger

  • Landscape-Plants

  • Trash Bins

  • Changing Rooms / Shower / Bathrooms

  • Hallways

  • Bulbs

  • ENGINEERING 🚧🏗

  • Issues noted

  • Normal work of Chillers

  • Turn-Off Lights (not in use/as instructed)

  • Roof light

  • Temperature in the house (Too Warm / Perfect / Too Cold)

  • First Aid Box

  • Guest Elevators (L1 / L2 / L3)

  • Pump Room

  • Mechanical Room (7th Floor)

  • ENERGY SAVING CHECKLIST 💡

  • Issues noted

  • HR Office

  • Sales Office

  • HACCP Office

  • Dir. Of Housekeeping

  • F&B

  • Stewarding

  • Executive Chef

  • F&B Manager

  • IT Manager

  • Purchasing Manager

  • Finance

  • Director of Culinary

  • Training Room

  • Spa Office

  • Back Office / Reservation

  • Executive Office

  • FIRE AND SAFETY 🔥🧯

  • Issues noted

  • Exit doors & lights, signages

  • Fire extinguisher

  • Fire cabinets

  • Break glass

  • PRAYER ROOMS 🕌

  • Issues noted

  • SPA 💆‍♂️

  • Issues noted

  • TELEPHONE TEST ☎️

  • Issues noted

  • Operator

  • Room Service (Call forwarded)

  • Housekeeping

  • GARBAGE ROOM 🗑

  • Issues noted

ROOMS

  • ROOM INSPECTION

  • Room
  • Floor

  • Room number

  • Room Facilities

  • Issues noted

STAFF

  • COLLEAGUES WHO'VE BEEN CAUGHT USING MOBILE PHONE DURING DUTY HOURS

  • Staff
  • Name

  • Spot check on

  • Remarks if any

COMPLETION

  • Manager's special instructions

  • Manager's Full Name and Signature

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.