Housekeeping Evening Service

Evening service is provided automatically

Evening service is provided automatically or the guest is prominently invited to call to request service

Evening service is provided in a timely, convenient and discreet manner so that the guest does not feel disturbed

During evening service, an effort is made to set an appropriate atmosphere

During evening service, bedding is neatly prepared. If decorative items are removed, they are discreetly stored

Place the in-room dining breakfast pre-order menu, pen, remote control, and channel guide (if printed) on the nightstand.

A bottle of water must be placed on the nightstand for each guest, presented with a glass and a coaster

During evening service, clothing left around the room is neatly folded or draped and left within immediate guest view

Slippers are to be placed on a mat next to the guest’s side of the bed

During evening service, shoes left out in the room are paired and neatly placed near where the guest had left them, out of high traffic areas

The bedroom is tidied, with significant debris removed from floors and furnishings; wastebaskets are emptied and reading materials are straightened

During evening service, the bathroom counter, sink, shower and tub are cleaned

Bedroom and bathroom amenities are sufficiently supplied to last until the next service

During evening service, toiletries and cosmetics are neatly arranged

High quality underliners are used for toiletries on vanity or counter surfaces, but not under items on narrow shelves

During evening service, used bathroom linens are removed and neatly replaced, unless the guest chooses to participate in an environmental preference program

All fresh bathroom linens are clean and completely hygienic

All fresh bathroom linens are in excellent condition, free of wear or discoloration

If the guest opts into an environmental preference program, their requests are honored

If a housekeeping evening service attendant is encountered, they are very polite and professional. Their appearance is consistent with the property style and demonstrates a strong sense of personal care and hygiene