Title Page

  • Room Number

  • Conducted on

  • Prepared by

  • Location

Housekeeping Turndown Services

STANDARD

  • Turndown is provided automatically

  • Turndown is provided automatically or the guest is prominently invited to call to request service

  • Turndown service is provided in a timely, convenient and discreet manner so that the guest does not feel disturbed

  • During evening service, an effort is made to set an appropriate atmosphere

  • During evening service, bedding is neatly prepared

  • During evening service, shoes left out in the room are paired and neatly placed near where the guest had left them, out of high traffic areas

  • During evening service, clothing left around the room is neatly folded or draped and left within immediate guest view

  • The bedroom is tidied, with significant debris removed from floors and furnishings; wastebaskets are emptied and reading materials are straightened

  • During evening service, the bathroom counter, sink, shower and tub are cleaned

  • If depleted, during evening service, amenities are plentifully supplied

  • During evening service, toiletries and cosmetics are neatly arranged

  • High quality underliners are used for toiletries on vanity or counter surfaces, but not under items on narrow shelves

  • During evening service, used bathroom linens are removed and neatly replaced, unless the guest chooses to participate in an environmental preference program

  • All fresh bathroom linens are clean and in excellent condition

  • Evening service includes a noteworthy or thoughtful element

  • If a housekeeping turndown attendant is encountered, they are very polite, wellgroomed and professional

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