Housekeeping Turndown MS check list

• Room Number

• Conducted on

  Date

• Prepared by

• Location

STANDARD

• Turndown is provided automatically

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Turndown is provided automatically or the guest is prominently invited to call to request service

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Turndown service is provided in a timely, convenient and discreet manner so that the guest does not feel disturbed

  Select Yes No N/A

  • Yes
  • No
  • N/A

• During evening service, an effort is made to set an appropriate atmosphere

  Select Yes No N/A

  • Yes
  • No
  • N/A

• During evening service, bedding is neatly prepared

  Select Yes No N/A

  • Yes
  • No
  • N/A

• During evening service, shoes left out in the room are paired and neatly placed near where the guest had left them, out of high traffic areas

  Select Yes No N/A

  • Yes
  • No
  • N/A

• During evening service, clothing left around the room is neatly folded or draped and left within immediate guest view

  Select Yes No N/A

  • Yes
  • No
  • N/A

• The bedroom is tidied, with significant debris removed from floors and furnishings; wastebaskets are emptied and reading materials are straightened

  Select Yes No N/A

  • Yes
  • No
  • N/A

• During evening service, the bathroom counter, sink, shower and tub are cleaned

  Select Yes No N/A

  • Yes
  • No
  • N/A

• If depleted, during evening service, amenities are plentifully supplied

  Select Yes No N/A

  • Yes
  • No
  • N/A

• During evening service, toiletries and cosmetics are neatly arranged

  Select Yes No N/A

  • Yes
  • No
  • N/A

• High quality underliners are used for toiletries on vanity or counter surfaces, but not under items on narrow shelves

  Select Yes No N/A

  • Yes
  • No
  • N/A

• During evening service, used bathroom linens are removed and neatly replaced, unless the guest chooses to participate in an environmental preference program

  Select Yes No N/A

  • Yes
  • No
  • N/A

• All fresh bathroom linens are clean and in excellent condition

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Evening service includes a noteworthy or thoughtful element

  Select Yes No N/A

  • Yes
  • No
  • N/A

• If a housekeeping turndown attendant is encountered, they are very polite, wellgroomed and professional

  Select Yes No N/A

  • Yes
  • No
  • N/A