Title Page
-
Conducted on
-
Prepared by
-
Location
Mystery Shopper In house
STANDARD
-
The bathroom floor is thoroughly cleaned
- Yes
- No
- N/A
-
All bathroom fixtures are thoroughly cleaned
- Yes
- No
- N/A
-
Bathroom appointments such as mirrors, shelves, etc. are thoroughly cleaned
- Yes
- No
- N/A
-
All used bathroom linens and robes are removed and neatly replaced
- Yes
- No
- N/A
-
All fresh bathroom linens are clean and in excellent condition
- Yes
- No
- N/A
-
Toiletries and cosmetics are neatly arranged
- Yes
- No
- N/A
-
High quality underliners are used for toiletries on vanity or counter surfaces, but not under items on narrow shelves
- Yes
- No
- N/A
-
Small appliances provided by the hotel have their cords (i.e. hairdryer, iron, etc.) neatly coiled and appliances are tidily arranged in the vicinity of where they were originally found on arrival
- Yes
- No
- N/A
-
End sheets of toilet tissue are neatly pointed or similarly cared for
- Yes
- No
- N/A
-
Any soap or bathroom amenity that is more than half depleted has a fresh product added
- Yes
- No
- N/A
-
Debris is thoroughly removed from all areas of the bedroom floor
- Yes
- No
- N/A
-
Any significant dust, debris or spillage on furniture surfaces is thoroughly cleaned
- Yes
- No
- N/A
-
Following daily service, all bed linens are completely clean and in exceptional condition
- Yes
- No
- N/A
-
The bed is tightly and attractively remade
- Yes
- No
- N/A
-
If an obvious environmental preference program is in place for linens and towels, the guest's requests are honored
- Yes
- No
- N/A
-
Wastebaskets and ashtrays throughout the bedroom and bathroom are emptied/cleaned
- Yes
- No
- N/A
-
Soiled inroom dining serviceware, trays or trolleys are removed from the room and not left in the corridor
- Yes
- No
- N/A
-
If used, glassware, silver or china in the room is thoroughly cleaned
- Yes
- No
- N/A
-
If provided complimentary, food and beverage amenities are freshened and/or replaced as necessary
- Yes
- No
- N/A
-
If ice had been provided in the ice bucket, ice bucket is drained and cleaned, or completely refreshed
- Yes
- No
- N/A
-
Clothing left around the room is neatly folded or draped and left within immediate guest view
- Yes
- No
- N/A
-
Shoes left out in the room are paired and neatly placed near where the guest had left them, out of high traffic areas
- Yes
- No
- N/A
-
Personal guest belongings, other than clothing or toiletries, are not substantially disturbed and no guest belongings are missing
- Yes
- No
- N/A
-
Hotel collateral such as service directories, inroom dining menus, corporate directories QR codes, etc. are neatly arranged
- Yes
- No
- N/A
-
TVs are left as it was, furniture throughout the room is neatly straightened and closet and cupboard doors are closed
- Yes
- No
- N/A
-
All Heavy window curtain are opened, if appropriate, have a symmetrical appearance and are uniform daytoday
- Yes
- No
- N/A
-
Depleted complimentary room amenities are replenished, such as notepads, pens and laundry kits
- Yes
- No
- N/A
-
Burned out light bulbs or other malfunctioning equipment is replaced/repaired
- Yes
- No
- N/A
-
The room has an extremely fresh, comfortable atmosphere when the guest returns
- Yes
- No
- N/A
-
Daily service is provided in a timely, convenient and discreet manner so that the guest does not feel disturbed
- Yes
- No
- N/A
-
If a room attendant is encountered, they are very polite, wellgroomed and professional
- Yes
- No
- N/A
-
Good security precautions are taken when colleagues is servicing rooms
- Yes
- No
- N/A
-
Guest room corridors are kept neat and organized during daily service
- Yes
- No
- N/A