Title Page
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Room Attendant
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Room Number
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Conducted on
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Prepared By (name of person conducting audit)
Timeliness and Ambiance
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Turndown service is provided on time<br>Turndown service must be provided:<br>• By 9:30 pm if no request is made<br>• Within 15 minutes of requested time if request is made (RC)<br>• Within 30 minutes of requested time if request is made (RCDC
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Guestroom is set to an evening ambiance<br>Evening ambiance must include:<br>• Curtains, shutters or equivalent are closed<br>o It is acceptable in a city hotel that provides an exceptional view to leave blinds/curtains<br>open<br>• Light - minimum of bedside lamp or entry light left on<br>o For hotels that have key systems that automatically turn off lights, the lighting should<br>be set so that the ambiance is crated once the guest places or swipes their key
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Soft music adds to the ambiance<br>Evening ambiance must include:<br>• Music playing softly in background (AP optional)<br>o Music must be classical or soft jazz<br>▪ It is not acceptable to have talk radio, sports programming, etc.<br>o If music provided by television, the following are acceptable:<br>▪ Music only station<br>▪ Brand video with music only on audio (without voiceover)<br>▪ Scenography specific environmental ambiance programming (e.g., fireplace,<br>ocean sound)<br>▪ It is acceptable if music is turned on a single television (RCDC)
Entrance
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Cart appearance and position (per SOP in front of room being serviced)
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Door stop used to prop door open
Bed Area
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Trash can clean and emptied (clean oval liner must be in can)
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In-Room Dining articles removed, if applicable<br>
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Floor and carpets free from debris and vacuumed
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Collateral, notepads, pens, etc. neatly straightened <br> o It is acceptable if item(s) not replenished<br>
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Curtains are drawn/ Patio door is locked
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Clothing is neatly folded in chair
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Shoes are paired and out of walking area
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Bed is free of guest clothing/ items
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Bed turndown tightly & neat per number of occupants (1 side for single occupancy, both side for double occupancy)
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Pillows (flat & corners neat), decorative pillows placed in closet
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Lamp light on by the side of the fold
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Replenish & clean coffee presentation
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Turndown Amenities meet standards<br>Turndown amenities must be placed on or near bed:<br>• Breakfast menu/door hanger for In-Room Dining<br>• Chocolate or other turndown amenity<br>• Turndown card, in Brand Voice<br>o It is acceptable if a handwritten note is included in addition (not required)<br>o Resort Activity Sheet for the next day is not acceptable<br>• TV Remote Control<br>o It is acceptable if remote is moved to nightstand during day service
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Chocolates, Breakfast menu, & TD card on the bed
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Bottled water and glassware are placed at bedside (based on occupancy) • Glassware placed on a coaster on each side of the bed <br> o Glasses must not be bagged/wrapped <br> o Turndown water is additional to any water provided for coffee/tea <br> set-up<br>
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Television on channel 2 volume 7
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Remote placed on nightstand with TV guide
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Clock radio tilted to face bed
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Glasses have been replaced if used
Bathroom Area
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Bath rugs shaken or replaced to remove debris
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Countertops - clean and dry
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Bathtub, Sink and shower clean, and dried (no evidence of HAIR)
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Sink stopper is drawn
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Amenities<br>o Refreshed if more than 50% empty<br>▪ Fully depleted (RCDC)<br>o Neatly arranged<br>
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Replace all towels and washcloths as needed
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Personalize items (organized and placed on washcloth) <br>Personal toiletries left out on counter are neatly straightened<br>o Placed on a washcloth or other linen/terry<br>
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Toilet paper tipped
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Toilet clean and closed (no evidence of HAIR)
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Bathmat is placed on floor in front of shower
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Trash can clean & emptied (clean oval liner must be in can)
Paperwork
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Board properly marked (OTD, VTD, PS, RTDF, RTDM) In case of Privacy sign, there must be 2 time stamps
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Defects called in for room
