2018 RC BSA - Housekeeping Turndown

Turndown service must be provided: By 9:30 pm if no request is made

Within 15 minutes of requested time if request is made (RC)

Bathroom second service must include: Amenities - refreshed and neatly arranged

Bathmat - placed on floor in front of tub/shower

o It is acceptable if mat is placed during day service

Countertops - clean and dry

Glasses - replenished, spot free and placed on a coaster

o Glasses must not be bagged/wrapped

It is acceptable if glasses are bagged/wrapped where local law requires

Paper products - replenished

Toilet and floor - clean

Toilet paper - tipped

Sink - clean and the sink stopper is closed

Towels - replenished to par, folded and presented on rack with logo facing forward, if applicable

Tub and shower – clean

Shoes are neatly paired and straightened

Guest clothing is neatly folded

Guest jackets or coats are hung on valet or in closet

Newspapers are neatly arranged

Personal toiletries are neatly straightened

Bed linens – turn bed back with pillows laying down flat in preparation for the guest return

o It is acceptable if bed is turned back during day service

Pillows - Euros (if applicable) and decorative pillows removed and others laid flat

Bedside mat(s) – placed by the bed (Club Level/suites only) (AP, EU, MEA)

Slippers - presented on bedside mat (Club Level/suites only) (AP, EU, MEA)

Turndown amenities - placed on or near bed:

o Breakfast menu for In-Room Dining

o Chocolate or other turndown amenity based on Scenography or local culture (e.g. tea amenity in China)

If Ritz-Carlton chocolate amenity present, must minimally be 2 pieces

1 milk and 1 dark chocolate

It is acceptable to provide a customized turndown amenity that is in keeping with Scenography or local culture as long as it is consumable and exceeds the RC chocolates program in quality and presentation

o Personally signed evening note from attendant (e.g. Sweet Dreams)

Resort Activity Sheet for the next day is not acceptable

o TV Remote Control

It is acceptable if remote is moved to nightstand during day service

In-Room Dining articles removed, if applicable

Floor and carpets free from debris and vacuumed

Trash cans emptied and clean

Alarm clock/docking station/Bluetooth speaker turned to face bed

o If guest has moved the clock and is staying multiple nights, it is acceptable to leave the clock facing the way the guest moved

Curtains, shutters or equivalent are closed

o It is acceptable in a city hotel that provides an exceptional view to leave blinds/curtains open

Light - minimum of bedside lamp or entry light left on

o For hotels that have key systems that automatically turn off lights, the lighting should be set so that the ambience is crated once the guest places or swipes their key

Music playing softly in background (AP optional)

o Music must be classical or soft jazz

It is not acceptable to have talk radio, sports programming, etc.

o If music provided by television, the following are acceptable:

music only station

brand video with music only on audio(without voiceover)

scenography specific environmental ambiance programming (e.g. fireplace, ocean sound)

Glassware replenished and spot free and placed on a coaster on each side of the bed

o Glasses must not be bagged/wrapped

Glasses must be bagged/wrapped in California and where local law requires

Bottled water placed on each side of the bed

o Include Ritz-Carlton logo (US, CALA) (RC, RCR standalone, RCR Condo,)

Logo not required for hotels without RC in the name (e.g. Hotel Arts Barcelona, Penha Longa)

o It is acceptable in a single occupancy room to provide glassware and bottled water on only the side of the bed that guest is using

o It is acceptable to offer non-logoed, on-property filtered water in glass bottles (Americas,EU)

Newspapers, magazines, collateral, memo pads, pens, etc. neatly straightened

o It is acceptable if item(s) not replenished