HTS Quality Team 002 Fixed Wireless & Satellite Desktop Quality Audit

• Hills Fixed Wireless/Satellite Desktop Audit V.9

• Completed By Hills Technical Services:
  http://connection-solutions.hills.com.au

• Work Order Task:

  Select FW Install Satellite Install Service Call PreQual Fail Site Survey Telco

  • FW Install
  • Satellite Install
  • Service Call
  • PreQual Fail
  • Site Survey
  • Telco

• Contractor Name:

• Work Order:

• Auditors Name:

• Conducted on:

  Date

Audit Instructions:

• To complete an audit, all questions must be answered. These questions are categorized into three section - HSE, Administration and Installation Quality. There are 4 possible outcomes, Pass, Pass with Actions, Fail and Rework. The majority of audits will contain enough information to show the intent of the contractor to adhere to all standards required. Where insufficient artifacts or information is visible on the job card, this will result in a Pass with Actions. Please document all actions required for future work. In the event of a rework or WHS breach, this audit must be marked as a fail.

Subcontractor Responsibilities:

Site Visit Details:

• Date of site visit

  Date

• EU Address

• Did the contractor Pre-call customer 1 hour before appointment: (check start time, it must be within 45-60 min prior to start time - 15 minutes either side of agreed appointment start time, unless notes dictate otherwise) (If no, this is an audit Fail)

  Yes

  N/A

• Did customer give consent?

  Yes

  No

Health, Safety, Environment and JSA:

• Pass or Fail based on adherence to WHS legislation and procedures

• Based on the evidence supplied in the job card has the contractor completed all sections of the JSA appropriately?

  Yes

  No

• Select all sections of the JSA the contractor did not complete?

  Select Site Evaluation Environmental - Working Indoors/Outdoors Manual Handling Installation Method Electrical Isolation Asbestos Ladder and height Road/Off Road Motor Vehicle Safety Electromagnetic Emissions (EME) Mobile plant and equipment Traffic / Pedestrian Management Underground & Concealed Services

  • Site Evaluation
  • Environmental - Working Indoors/Outdoors
  • Manual Handling
  • Installation Method
  • Electrical Isolation
  • Asbestos
  • Ladder and height
  • Road/Off Road Motor Vehicle Safety
  • Electromagnetic Emissions (EME)
  • Mobile plant and equipment
  • Traffic / Pedestrian Management
  • Underground & Concealed Services

Electrical Isolation:

• Electrical Isolation is both Lock out and Tag out of an electrical source, evidence provided should show both. Lock out tag should be clearly marked with contractors name and phone number visible. Electrical fuse box or switch board should be locked out with a physical lock or circuit breaker lock. If a lock cannot be fitted to a switchboard an acceptable solution is to lock out with a cable tie.

• Was evidence provided of Electrical Isolation? (Artifact or Lockout noted in JSA)

  Yes

  No

• Was evidence provided of a work around in the JSA?

  Yes

  No

• This is a critical fail, please mark this audit as a fail - Electrical Safety Breach.

• List the PPE used with Electrical Isolation

  Select Danger tags Lock out tags Padlock Circuit Breaker lock Cable Tie NA

  • Danger tags
  • Lock out tags
  • Padlock
  • Circuit Breaker lock
  • Cable Tie
  • NA

• List the methods showing Electrical Isolation

  Select Fuse box locked out Circuit locked out Danger tags displayed Notes in JSA advising work around as power required to be left on

  • Fuse box locked out
  • Circuit locked out
  • Danger tags displayed
  • Notes in JSA advising work around as power required to be left on

Ladder Safety:

• List the PPE used with the ladder setup:

  Select Safety Cones or Safety Barrier Ratchet strap Cam Buckle used Temporary Anchor point Gutter Guard Ladder stopper Ladder Leveller NA

  • Safety Cones or Safety Barrier
  • Ratchet strap
  • Cam Buckle used
  • Temporary Anchor point
  • Gutter Guard
  • Ladder stopper
  • Ladder Leveller
  • NA

• Was evidence provided of Ladder safety?

  Yes

  No

• Was evidence provided of a work around in the JSA?

  Yes

  No

• This is a critical fail, please mark this audit as a fail - Zero Harm Policy breach.

• List the methods showing the contractor was working safely on their ladder

  Select Ladder set up at 4:1 ratio Safety cones set up at correct 3:1 ratio Ladder extends 1000mm above landing/access point Ladder secured to appropriate anchor point Ladder fit for task

  • Ladder set up at 4:1 ratio
  • Safety cones set up at correct 3:1 ratio
  • Ladder extends 1000mm above landing/access point
  • Ladder secured to appropriate anchor point
  • Ladder fit for task

Height Safety:

• List all the Height Safety PPE used in the Height Safety Setup

  Select Harness 15m/30m/45m Rope Rope Grap Sling or Straps Karabiners Retractable Line Static Line Temporary Roof Anchor Safety Footwear AS/NZS2210 Hi- Vis Clothing AS4602 Fall Arrest Lanyard NA

  • Harness
  • 15m/30m/45m Rope
  • Rope Grap
  • Sling or Straps
  • Karabiners
  • Retractable Line
  • Static Line
  • Temporary Roof Anchor
  • Safety Footwear AS/NZS2210
  • Hi- Vis Clothing AS4602
  • Fall Arrest Lanyard
  • NA

• Was evidence provided of Working at Heights safely?

  Yes

  No

• Was evidence provided of a work around in the JSA?

  Yes

  No

• This is a critical fail, please mark this audit as a fail - Zero Harm Policy breach.

• List the WAH methods showing the contractor was working safely at height

  Select Ladder in a safe and accessible location 2:1 system in use Shortest line played out Tethered at all times Tools tethered

  • Ladder in a safe and accessible location
  • 2:1 system in use
  • Shortest line played out
  • Tethered at all times
  • Tools tethered

Prequalification Readings:

• Installed PCI Cell ID - For Satellite Audits Mark N/A

• PreQual Signal Level: - For Satellite Audits Mark N/A

• Did the PreQual screenshot averages section confirm a pass? (If the averages screen shows a fail and the install is completed, please list as a required action)

  Yes

  No

Installed Final Test Readings:

• Satellite QOI Screenshot Pass:

  Pass

  Fail

  N/A

• Satellite Modem successfully activated

  Pass

  Fail

  N/A

• FW RSRP Signal Level:

• Did the final RSRP screenshot averages section confirm a pass? (If the averages screen shows a fail and the install is completed, please list as a required action)

  Yes

  No

Have the following Artifact / Photos been provided? Please note: This is not a quality check of the installation or service call, this is a photo pass or fail.

• FW Pre-Qualification Screenshot:

  Pass

  Artifact not available

  Fail

  Incorrect artifact submitted

• FW Service Qualification Screenshot:

  Pass

  Artifact not available

  Fail

  Incorrect artifact submitted

• FW Line of Sight or Satellite Look Angle: FW - No Obstruction within 5m of the ODU - e.g. ODU looking into a roof or tree, buildings or trees greater than 5m are not an issue. Satellite - No Obstruction within 10 degrees of the TRIA.

  Pass

  Artifact not available

  Fail

  Incorrect artifact submitted

• ODU and Mount: (Mount side on with all fixing points visible, cable drip loop correct, weather boot fitted, black cable ties and electrical tape used, TRIA secured)

  Pass

  Artifact not available

  Fail

  Incorrect artifact submitted

• Wallplate and IDU Close Up Photo: (NBN wall plate used, Printed NTD label and NTD number correct, FW security lock fitted)

  Pass

  Artifact not available

  Fail

  Incorrect artifact submitted

• IDU 2m Situational - Situational photo taken from minimum 2m away clearly showing NBN wall plate and power point, Satellite PSU bracket, cables neat and tidy: (Must show separation of services and equipment heights, 150mm between wallplates, NBN plate beside power point, not above or below unless proof of separation provided, i.e stud or conduct, IDU/Wall plate 300mm - 1800mm with 900mm front clearance to service.

  Pass

  Artifact not available

  Fail

  Incorrect artifact submitted

• Cable Test: Does the photo show a pass and provide evidence it was taken on the job. FW must show wiremap test and pass, satellite must show cable continuity or cable meterage (minimum 8m to maximum 50m)

  Pass

  Artifact not available

  Fail

  Incorrect artifact submitted

• Cable Distance - FW cable msut be less than 100m, Satelleuite cable must be greater than 8m and less than 50m?

  Pass

  Artifact not available

  Fail

  Incorrect artifact submitted

• IS there evidence conduit was used:

  Yes

  N/A

• Is conduit installed correctly?

  Select Sealed Correct amount of saddles used Aesthetically pleasing - Neat and Tidy Junction box used Not run in or over gutter or attached to downpipe

  • Sealed
  • Correct amount of saddles used
  • Aesthetically pleasing - Neat and Tidy
  • Junction box used
  • Not run in or over gutter or attached to downpipe

• Other Photos: (Any other relevant photos)

  Pass

  Fail

  N/A

Installation and Quality Assurance: - Please note this is a quality check on the installation or service call ensuring they meet manufactures recommendations and Legislative standards

• Mount Type:

  Select 3m Tin Tripod 1.8m Tin Tripod or Tile Tripod Vertical Surface Mount Flexi Tin Gutter Mount Non-standard approved ground or pole mount Satellite 80cm Universal Mount Satellite 120cm Universal Mount Satellite Ground Mount UNAPPROVED

  • 3m Tin Tripod
  • 1.8m Tin Tripod or Tile Tripod
  • Vertical Surface Mount
  • Flexi Tin
  • Gutter Mount
  • Non-standard approved ground or pole mount
  • Satellite 80cm Universal Mount
  • Satellite 120cm Universal Mount
  • Satellite Ground Mount
  • UNAPPROVED

• Metal Batten Kit Used?

  Yes

  N/A

• Type of Metal Batten Used:

  Select Duo Cleat Cyclonic Metal Guttermount MBRK

  • Duo Cleat
  • Cyclonic Metal
  • Guttermount MBRK

• Is the mount fitted to KlipLok or TrimDek roof?

  TrimDek

  KlipLok

  N/A

• Was a standard bracket used and are the stay arms secured to the rib?

  Yes

  No

• Was a Clevis bracket used & is the mount installed at the highest point on the roof?<br>Are the stay arms out of the water channel (Pan)?

  Yes

  No

• Is the mount in a good location: 3m from energised power source, 1m from all other services and 2m from polycarbonate roof sheeting?

  Pass

  Fail

  N/A

• Is the mount fitted to the Manufactures specifications?

  Pass

  Fail

  N/A

• Is the mount secured and the roof sealed?

  Pass

  Fail

  N/A

• Is the cable secured to the mount with the appropriate amount of black cable ties and Black electrical tape?

  Pass

  Fail

  N/A

• Is the cable penetration sealed with silicon and NOT in the water channel?

  Pass

  Fail

  N/A

• Is the TRIA or weather proof boot secured & the drip loop correct?

  Pass

  Fail

  N/A

• Is the cable mechanically protected if there is more than 100mm of exposed cable that is not secured to the mount?

  Yes

  No

• Is the IDU in a good location? (300mm - 1800mm from the ground) and a printed readable NTD Sticker on IDU?

  Yes

  No

• Has the FW security lock or Satellite PSU bracket been fitted?

  Yes

  No

• Was an NBN labeled wall plate used and does the wall plate have 150mm separation from a power point (centre to centre of each plate)?

  Yes

  No

• Is the wall plate above or below the power point?

  No

  Yes

• Is there evidence showing 50mm separation from power? - Flexi conduit or a physical barrier separating the cable from the power?

  Yes

  No

• Has the supplied White Cat 5E or RG6 Coax cable been used for the patch lead?

  Yes

  No

• Are the cables tidy ( patch lead & power lead )

  Yes

  No

• Was NBN Cat5 or RG6 cable used?

  Yes

  No

• The use of non approved cable is an automatic fail and a rework must be issued

Customer satisfaction:

• Has the onsite representative signed the work order?

  Yes

  No

Inspection Results:

• Was the Inspection a Pass or Fail

  Pass

  Pass with Actions

  Fail/WHS

  Fail/Rework

• Select Type of Fail

  Select Installation/Quality Defects - Rework required Artefact / Administration Defects - e.g new artifact or information to be resubmitted WHS Height Safety Breach WHS Ladder Safety Breach WHS Electrical Safety Breach Other JSA Breach

  • Installation/Quality Defects - Rework required
  • Artefact / Administration Defects - e.g new artifact or information to be resubmitted
  • WHS Height Safety Breach
  • WHS Ladder Safety Breach
  • WHS Electrical Safety Breach
  • Other JSA Breach

• Select due date of response

  Date

• Selection next action required?

  Select Rework/UWSC WHS/CAR response required UWSC/CAR Educational Fail

  • Rework/UWSC
  • WHS/CAR response required
  • UWSC/CAR
  • Educational Fail

• Select all applicable responses

  Select General WHS Height Safety Ladder Safety Electrical Safety HTC Compliance ODU & Mount Cable Run & IDU Photos Patch Lead RJ45 Connector RG6 Connector Cable not Protected No Drip Loop IDU Location Security Lock

  • General WHS
  • Height Safety
  • Ladder Safety
  • Electrical Safety
  • HTC Compliance
  • ODU & Mount
  • Cable Run & IDU
  • Photos
  • Patch Lead
  • RJ45 Connector
  • RG6 Connector
  • Cable not Protected
  • No Drip Loop
  • IDU Location
  • Security Lock

• List contractor actions required on all future jobs

  Select Complete Journey with all required information - Training Manual 6 Work in accordance with the Customer Service procedures - Training Manual 12 Provide photos in accordance with the Photo and Quality Requirements Training Manual 18 Work in accordance with the current SWMS - Training Manual 22 Work in accordance with the Electrical isolation procedures - Training Manual 25 Work in accordance with the Ladder and Height safety procedures - Training Manual 26 Provide new artifact for showing a pass result

  • Complete Journey with all required information - Training Manual 6
  • Work in accordance with the Customer Service procedures - Training Manual 12
  • Provide photos in accordance with the Photo and Quality Requirements Training Manual 18
  • Work in accordance with the current SWMS - Training Manual 22
  • Work in accordance with the Electrical isolation procedures - Training Manual 25
  • Work in accordance with the Ladder and Height safety procedures - Training Manual 26
  • Provide new artifact for showing a pass result

• List comments below

Sign-Off

• Add signature

  Sign